ITSM

Promoting customer centric culture
Help Desk, Tech

Promoting customer centric culture

Customer service culture (or customer centric) is that set of practices or strategies that promote for the actions carried out by a company to be aimed at the client. That means they are carried out thinking about the customers’ point of view...

7 types of online customers
Help Desk

7 types of online customers

Anyone can be on the Internet! The days when the network was only used by computer geeks are long gone, in order to make way for an era in which from your cousin Paco, who finished a degree at MIT, to your grandfather Frisburcio, a farmer, are...

8 Customer communication channels
Help Desk

8 Customer communication channels

How does your company communicate with its customers? If the answer is " okay " you should know that there is always room for improvement. If the answer is " poorly " then you have a lot of work to do. If the answer is "I don't know", then you...

6 ideas to have good listening skills
Help Desk

6 ideas to have good listening skills

Have you ever heard the expression "to be all ears"? . If you work in customer service, maybe you should get familiar with it. Because, although you may not have rationalized it in this way, it is likely that your job is essentially to be a good...