ITSM
Customer service hiring process: the resume that will make you succeed!
If you have that innate vocation to help others, and you have not been able to with the vow of chastity that the Church requires, nor with the hypocrisy of some NGOs, diving into the exciting world of customer service may be the perfect choice for you. From the...
Planning in customer service: manage emergencies caused by customers’ poor planning
Have you ever heard the saying: "Poor planning on your part does not imply an emergency on my part"? But don't worry, we've got you covered. In this articWell, let's just say Bob Carter, the man who said it, was clearly not in the customer...
Promoting customer centric culture
Customer service culture (or customer centric) is that set of practices or strategies that promote for the actions carried out by a company to be aimed at the client. That means they are carried out thinking about the customers’ point of view...
7 types of online customers
Anyone can be on the Internet! The days when the network was only used by computer geeks are long gone, in order to make way for an era in which from your cousin Paco, who finished a degree at MIT, to your grandfather Frisburcio, a farmer, are...
What does it take to be a great CTO?
CTO (Chief Technology Officer) is a job position on the rise, especially due to its importance regarding digital transformation. The role of the Chief Technology Officer within any enterprise will depend on several factors, such as the size of...
Customer Service, Emotional Intelligence Professionals
Oh, the emotions! We' ve had such good times with them and so many times they've fooled us on certain occasions! I'm like that, an emotional, highly empathetic guy. In fact, if we came across each other in the street one day, hypothetical...
8 Customer communication channels
How does your company communicate with its customers? If the answer is " okay " you should know that there is always room for improvement. If the answer is " poorly " then you have a lot of work to do. If the answer is "I don't know", then you...
10 tools for internal communication in the company
Good internal communication is a key factor for a company to work. Or do you want to turn your business into the Marx brothers' cabin? Internal communication affects at so many levels that we could say it's something like a company's circulatory...
Brief History of Project Management
It is not easy to get a group of people to combine their efforts and organize their resources to achieve a common goal. It is something that human beings have always tried to do, and it has become such an important area for companies that it has...
Some tips for internal communications within your company
Have you ever tried that game in which several people tell the same story on a chain and then the story is completely transformed when it reaches the last participant? Well, just imagine that in a company! Human beings are imperfect. It's a...
How To Turn Your Customers Into Advocates
Is there anything better for a company than having good customers? Seriously, it's not a rhetorical question. Is there anything better? There might be. There is, actually! The best thing is to turn those good customers into your best advocates...
Customer Service Process and Pandora ITMS
Do you want to offer an excellent customer service? and how would you like to do that without first knowing which are the phases that the customer service process goes through and which are the steps you have to take in each one of them? Knowing...
Customer service, emotional intelligence professionals
Oh, the emotions! We' ve had such good times with them and so many times they've fooled us on certain occasions! I'm like that, an emotional, highly empathetic guy. In fact, if we came across each other in the street one day, hypothetical...
6 ideas to have good listening skills
Have you ever heard the expression "to be all ears"? . If you work in customer service, maybe you should get familiar with it. Because, although you may not have rationalized it in this way, it is likely that your job is essentially to be a good...
What is ticketing? What is a ticketing tool?
Have you found this article trying to find out what is ticketing or what is a ticketing tool? If so, we're going to try to help you. And also, you will be able to learn about a ticketing tool that can be very helpful if you are looking for a...
3 internal communication channels within the company
Communicate! Seriously. Maintain good communication, and above all, communicate properly. Internal communication in a company is an essential element at many levels. If it is effective, it improves the organization and makes the ideas flow like...
Demanding consumers. Who are these people and what do they want?
Demanding consumers: What do middle-aged consumers want? A 20-year-old buyer is different from a 60-year-old buyer. We know that, right? The course of life changes our tastes, our needs, and even our economic capacity. Therefore, it could be...
After sales service; 5 ideas to improve it and benefit your customers
So you thought the sale was closed and that was it? Were you already counting your banknotes with your best Scrooge McDuck face? What a mistake! After the sale, you get on with your work. The sale of products and services often involves the...
Helpdesk, customer service and Pandora ITMS
What is helpdesk? This is a question that we might have asked ourselves at some point in our lives (well, more or less). If you work in support or customer service, you'll know exactly what we're talking about when it comes to helpdesk. For all...
What are the responsibilities of a customer service department?
What is the purpose of a company's customer service department? Okay, this may be an easy question to answer: it helps to answer any questions or complaints from a company's users. So, that's it? Customer service objectives affect the company in...
Qualities of a good call center agent
We all have had contact with this work figure at some point in our lives. Being a call center agent is not an easy task. This is a job with high workloads and quite often involves stress. For example, imagine dealing with angry customers on a...