ITSM

What are SLA, SLO, and SLI?

Content: Importance of SLA, SLO and SLI in user experience Objective of metrics and their application in system performance Differences between SLA, SLO and SLI SLI: Service Level Indicator SLO: Service Level Objective SLA: Service Level Agreement Comparison...

sli sla slo pfms blog
Cyber hygiene keys to protect your data
ITSM

Cyber Hygiene: Preventing Data Breaches

Since the Covid pandemic began, the word “hygiene” has ceased to be only for germaphobes and has become the holy grail of health. Washing hands and wearing masks has become as normal as breathing (literally). But did you know that your computer...

7 types of online customers
Help Desk

7 types of online customers

Anyone can be on the Internet! The days when the network was only used by computer geeks are long gone, in order to make way for an era in which from your cousin Paco, who finished a degree at MIT, to your grandfather Frisburcio, a farmer, are...