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Pandora FMS Technical Support
You won’t find a Pandora FMS expert team like ours
We guarantee service continuity and offer support to the technical teams that manage Pandora FMS. If you’re a client, please visit our support site:
¿Having troubles with the installation, configuration or daily monitoring? let us assist you with our Professional Services:



The main goal of technical support service is to provide support to help solving any issues regarding installation, operation and use of Pandora FMS.
The primary support channel available for all support customers is our Support System, which ensures online messaging for prompt and easy communication between customers and our technical specialists. We provide support both in English and Spanish.
Customers with advanced support tiers may access support services by phone, calling dedicated numbers. 24×7 support is also available for advanced support tiers.
Support levels
Please note that our support is during office hours from 9am to 6pm for America and Europe timezones.
Support limits | NMS / Enterprise | 24/7 |
---|---|---|
Tickets per year | Unlimited | Unlimited |
Max. Response Time (*) | 2 hr | 30 min |
Max. Update Time | 4 hr | 30 min |
Max. Resolution time for critical issues (*) | 1 day | 4 hours |
Max. Resolution time for regular issues (*) | 40 days | 3 days |
% Assured availability (yearly) | 99.726% | 99.954% |
(*) We will help you solve any problem related to Pandora FMS, but under no circumstances will we operate your system for you, install any components remotely, or perform backups or restores or any basic system maintenance tasks. Support for bugs in the tool will be provided on product versions that are between the latest stable version (LTS) and the latest regular version (RRR). In case a patch is required, it will be applied on the latest stable version (LTS) if they are not already included in the latest regular version (RRR), where they must be upgraded to that version.
Earning the trust of our clients around the world

Fast and efficient
Support offered by Pandora FMS engineering team.

All-round support
We offer optional 24×7 support for critical environments.

Controlled SLA
Our support procedures include strict SLA monitoring.

Reliable service
Our support is the best valued asset of our platform.
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