Until now, deploying Pandora ITSM required a standalone installation, manual database configuration, and later integration with Pandora FMS. With the new NG 783 version, that entire process has been simplified: Pandora ITSM can now be installed directly from the Pandora FMS web console, no additional servers, no external steps, and with integration already configured.
A Single Workspace, No Middle Steps
The new installer automatically detects whether an ITSM database already exists. If not, it creates one and applies all necessary setup (table structure, initial data load, access setup, and authentication configuration). There’s no need to enter credentials or perform extra configurations—the installation automatically adapts to the available permissions in the environment.
Integrated Authentication and Synchronized Users
Once the installation is complete, Pandora FMS administrator users are automatically synchronized with ITSM, without the need to manage separate accounts. ITSM is ready to authenticate directly using the main system’s users, following the same logic already used for LDAP or Active Directory integrations.
Additionally, any pre-existing users in ITSM are removed to avoid license conflicts and ensure that access control remains centralized within Pandora FMS.
Native Integration with Contextual Access
Pandora FMS console now includes a dedicated ITSM menu, with direct links to the incident and change management environment. This native integration enables work within a unified interface, where monitoring alerts can automatically generate incidents in ITSM—without switching contexts or duplicating tools. It strengthens the connection between the alert and notification system and operational management.
Once the process is complete, a summary is displayed showing the generated access points and the full URL of the ITSM environment, already integrated and ready to use.
Pandora FMS’s editorial team is made up of a group of writers and IT professionals with one thing in common: their passion for computer system monitoring. Pandora FMS’s editorial team is made up of a group of writers and IT professionals with one thing in common: their passion for computer system monitoring.
