If you have that innate vocation to help others, and you have not been able to with the vow of chastity that the Church requires, nor with the hypocrisy of some NGOs, diving into the exciting world of customer service may be the perfect choice for you.
From the hustle and bustle of retail to the charms of hospitality, job opportunities in this field are virtually endless.
No matter what your particular interests are, you can always find a position that fits your short and long-term career goals.
Imagine having the opportunity to make a difference in people’s lives on a daily basis. Like Superman or, in his day, Indurain.
However, we cannot ignore the fact that the field of customer service is highly competitive.
How to make your resume and cover letter stand out from the rest?
The key is to understand the need for a specialized curriculum.
Too often, job seekers settle for a generic resume that they use to apply for any position, with hardly any modifications.
But here’s the hard truth:
Generic resumes rarely achieve success, especially when it comes to customer service positions!
If you really want to stand out, you need to invest time in updating and customizing your resume for each specific position you apply for.
At present, recruiters and management teams are looking for candidates who can actually demonstrate that they adapted their CV and previous experience, with the aim of showing why they are the best candidate for the position.
This means that you should write your goal, work experience, skills, and other sections of the resume from a customer service-focused perspective.
There is no room for duplicate resumes; each must be unique and outstanding.
But how can you achieve that? Don’t worry, we’re here to guide you through the process of writing a resume that will help you stand out from the crowd and get employers’ attention.
*Remember, your resume is your cover letter and a chance to showcase your passion for customer service. Get ready to impress recruiters and open the doors to a successful career in the exciting world of customer service.
For a specialized resume: highlight your most relevant experience
When it comes to addressing the “past jobs” section on your resume, it’s important that you focus on your most relevant experience rather than following the reverse chronological approach.
This strategy is especially useful when your most relevant professional experience is not your most recent position.
How should you address this situation on your resume?
Ideally, your most relevant work experience should appear first in the employment section of your resume, which means, we insist, that you should not follow the traditional reverse chronological order.
An effective way to achieve this is to divide your work experience into two sections:
“Relevant professional experience” and “Other work experience”, for example.
*Yes, I know they look like nondescript titles, but they’re super specific.
De esta manera, puedes resaltar todos tus trabajos relevantes en atención al cliente cerca de la parte superior de tu currículum, donde es más probable que los reclutadores lo noten, mientras utilizas la otra sección para mostrar que también ha tenido empleos estables en otros campos.
That way, you may highlight all of your relevant customer service jobs near the top of your resume, where recruiters are more likely to notice, while using the other section to show that you’ve had stable jobs in other fields as well.
Now, when describing your previous positions, it’s important to refresh your descriptions using industry “buzzwords.”
Keep in mind that those who review your resume probably won’t have time to read it carefully.
Instead, they will flip through it for relevant information.
This is where keywords become important.
Also, if you have experience using social media to attract customers, be sure to highlight it.
Increasingly, the ability of customer service professionals to manage companies’ social networks, such as Facebook, Twitter, Instagram, and other platforms, is being valued.
Resume customization: the road to success
In job search, each position has its own particularities and requirements.
Therefore, it is essential to tailor your resume and application for a cashier position differently than applying for a retail supervisor position.
While a cashier resume highlights your cash management and problem-solving skills, a supervisor position requires a focus on leadership and communication skills.
When you are looking for job offers in customer service and you decide to apply, one of the best strategies you can follow is to incorporate all the relevant information of the position into your resume.
*For example, if a job ad for a call center representative is looking for candidates who can work in fast-paced environments and solve conflicts, you should tailor specific parts of your resume to show how you reflect those skills.
This may include specific examples of previous roles, where you worked in high-speed environments or situations where you were entrusted with problem-solving.
The more customized your resume is for the position you’re applying for, the better your chances of receiving a call for an interview.
Also, don’t forget to highlight your past accomplishments!
One of the most common mistakes when writing a customer service resume is not emphasizing previous achievements with specific examples.
This is your time to shine, like Elsa in Frozen, and stand out from the rest of the job seekers.
If you successfully led your sales team, achieved first place in regional sales, or if you received a customer satisfaction award in a previous job, this is something you should definitely include in your resume!
Dedicate a specific section at the end of the resume to highlight special awards and recognitions, and take advantage of the spaces in each job listing to include particular examples of your accomplishments.
Highlighting your job stability and relevant training in the curriculum
In the competitive field of customer service, job stability is an increasingly valued factor by companies.
With such high turnover rates, highlighting your track record of staying in previous positions can make all the difference compared to other candidates with similar skills and experience.
If you’ve worked at a company for several years, take this opportunity to highlight your commitment and reliability on your resume.
*Devote a special section to highlighting your job stability, especially if you’ve been in a position for an extended period.
This will show potential employers that you are someone they can trust and that you have the ability to maintain a long-term relationship with a company.
In case there are gaps in your employment history of more than five years, consider including only the last five years of work experience to avoid highlighting those gaps, especially if your previous jobs are not directly related to customer service.
Also, don’t forget to mention the relevant courses and studies you’ve taken!
Even if you haven’t earned a degree, you can still list the college courses you’ve completed as “relevant courses.”
Examine the classes you have taken and select those that are relevant to customer service work.
For example, a communication course or a foreign language can be very valuable in dealing with customers who speak different languages.
Briefly explain how these courses have helped you develop specific skills in the field of customer service, such as conflict resolution and effective communication.
Resume submission and format
Proper presentation and formatting of a customer service resume are crucial elements in capturing the attention of recruiters and standing out from the competition.
It’s essential to consider both length and design to ensure your resume is effective and conveys information clearly and concisely.
First of all, you should keep in mind that recruiters usually spend little time reviewing each resume.
*Therefore, it is advisable to keep your resume on a single printed page.
Avoid the temptation to include all the details of your previous work experiences.
Instead, focus on the most relevant and outstanding aspects of your journey.
The logical format of your resume is equally important.
Start with your contact details, such as your name, phone number, email address, and home address.
Next, consider including a short statement of objectives expressing your interest in the specific position you are applying for.
This can be especially helpful when applying for a position at a company that is hiring for multiple roles simultaneously.
Subsequently, present your relevant educational and work experience, highlighting those roles and responsibilities that demonstrate your skills in customer service.
Remember to tailor this section to each position you apply for, emphasizing tasks and accomplishments that align with each employer’s specific requirements.
*A list of specific skills could also be very useful!
Include competencies that are relevant to the customer service role, such as problem-solving skills, effective communication, and focus on customer satisfaction.
Also, if you have outstanding awards or recognitions, you can mention them in a separate section to highlight your past achievements.
As for references, unless specifically requested in the application, it is not necessary to include them in your resume.
Instead, you can indicate that references will be available upon request.
If you are looking for an exciting and rewarding career in the field of customer service, it is important that you stand out from the crowd of applicants.
Do not settle for a generic resume, but invest time in customizing it for each position you apply for.
Remember that recruiters are looking for candidates who demonstrate that they adapted their experience and skills to customer service.
Highlight your most relevant experience and use relevant keywords to capture employers’ attention.
Customize your resume for each position, highlighting the specific skills that are required.
Don’t forget to highlight your past achievements and awards received, as this can make all the difference.
In addition, job stability and relevant training are valued aspects in the field of customer service.
Highlight your history of staying in previous positions and mention the relevant courses and studies you have taken.
Finally, pay attention to the presentation and format of your resume.
Keep it on a printed page and organize it logically.
Start with your contact details, followed by a mission statement and your relevant educational and work experience.
Highlight your skills and mention outstanding awards and recognitions in separate sections.
So get off the couch and get ready to impress recruiters and delve into the exciting world of customer service!
With a personalized and well-presented resume, you’ll be one step closer to achieving your dream career and making a difference in people’s lives every day. Just like Wonder Woman!
Good luck and come back to this article to leave a message if you made it!
Dimas P.L., de la lejana y exótica Vega Baja, CasiMurcia, periodista, redactor, taumaturgo del contenido y campeón de espantar palomas en los parques. Actualmente resido en Madrid donde trabajo como paladín de la comunicación en Pandora FMS y periodista freelance cultural en cualquier medio que se ofrezca. También me vuelvo loco escribiendo y recitando por los círculos poéticos más profundos y oscuros de la ciudad.
Dimas P.L., from the distant and exotic Vega Baja, CasiMurcia, journalist, editor, thaumaturgist of content and champion of scaring pigeons in parks. I currently live in Madrid where I work as a communication champion in Pandora FMS and as a freelance cultural journalist in any media offered. I also go crazy writing and reciting in the deepest and darkest poetic circles of the city.