Good internal communication is a key factor for a company to work.

Or do you want to turn your business into the Marx brothers’ cabin? Internal communication affects at so many levels that we could say it’s something like a company’s circulatory system; it influences productivity, innovation, work environment, brand image… It’s so important for companies that we could find the influence of internal communication in almost any aspect of the business.

And if we know how important it is, the question would be: how can we improve it?

The answer to this question involves many different aspects. For example, you can find some key concepts in this post. But if you’ve clicked on this article, it’s probably because, beyond the concepts, you’re looking for specific ideas. Let’s look at some ideas for internal communication tools, both classical and slightly more modern ones.


They are the ultimate classic when it comes to internal communication. Some hate them, others enjoy them. They complement each other perfectly with technological tools because they allow direct human interaction. Their immediacy is their great asset; on the contrary, the difficulties to schedule them due to time or distance issues, can sometimes mean a waste of time.


A long-distance and technology-based version to facilitate meetings when distance or time do not allow such meetings to be held in person. Videoconferences have become increasingly popular in recent years, becoming a permanent feature in many companies, especially the larger ones.

Internal chat

Perhaps more informal than other means, but can be very useful to share information quickly. Many companies have an internal chat because of its simplicity of use and its versatility. However, it should be used with moderation, otherwise it will become an unnecessary distraction.

Internal social network

Like any of the most popular social networks, such as Instagram or Facebook, but restricted only to members of the company. It can be a way to generate links at a social level and easily share information in order to reach all members of the company.

E-mail address

It is one of the most basic tools and is already very old, but it is still among the most widely used. Email has many advantages, such as its simplicity and immediacy, and is also more formal than other media, so it continues to be one of the most popular ways to establish communication within the company.

Suggestions mailbox

For lovers of the unpolished brass letterbox. Less technological, but more anonymous. A suggestion box can be revealing if you’re trying to read ideas or opinions that perhaps many people wouldn’t dare to express by other means.


As the suggestion box, they represent a way of listening to the opinion of employees, although in this case it will be about specific questions raised by the survey. It is better if they are anonymous, in order to facilitate honesty, and preferably if they do allow you to fill in fields to make open suggestions.

Quality circles

They were born in the Empire of the Rising Sun, we have already talked about them in this blog. These are gatherings of small groups (between 5 and 10 people) that are held to improve the company or a specific department. They are different from normal meetings because they are usually periodic, they follow pre-established procedures and reach specific proposals that are raised to qualified managers to implement changes.

Company events

According to their purpose, more or less informal, company events can also be good internal communication tools. Whether it is to launch new products, to announce changes, to celebrate anniversaries or simply to unite bonds, company events often present unique and different occasions to break the daily routine in order to make communication flow strongly.

Ticketing tools

Frequently used for customer service, many companies also use them with very good results to promote internal communication.

Ticketing tools used for internal communication offer some of the advantages we find in other tools, but in an improved way. They are quick and at the same time “formal”, like e-mails, but they display information in a more structured way. They are fast, like chats, but more structured. They allow both the exchange of ideas and solving specific problems, and allow for continuous improvement of the company.

That is why ticketing tools are used every day by more and more companies to improve internal communication.

And since we are talking about internal communication tools in the company and Pandora ITSM has a ticketing tool, what about getting to know Pandora ITSM a little better?

Pandora ITSM is a program that has several features, such as an inventory or a project management system, among others. And, as we have already mentioned, it has an issue management system (help desk software) based on tickets (ticketing), which in addition to managing customer service, it can be very useful when it comes to internal communication tools.

Do you want to know more about ticketing? Have a look at this post.

You can also click on the following link to learn more about the benefits of the Pandora ITSM ticketing tool.

Or you can also send us any queries you may have about Pandora ITSM. You can easily do it, thanks to the contact form.

The Pandora ITSM team will be delighted to assist you!

What did you think of this article on internal communication tools? We want to hear from you, so don’t forget to leave a comment below in the comments section.

And why don’t you take a look at the other articles that are published on this blog? We’re pretty sure that you will enjoy them.

Do you think internal communication tools have changed a lot over the last few years? Do you think internal communication tools will change in the future? Don’t forget to answer all these questions and share this article in your social networks.

We will see you soon.