Manage your incidents with Integria IMS
Pandora FMS is complemented and integrated with Integria IMS, a simple, powerful and easy to use helpdesk software. It is intended for issue management and general support processes; it is the ideal tool for an operation or support team.
You can create, track and display tickets intuitively.
With Integria IMS you can automate and generate notifications of routine tasks through powerful workflows.
Manage service quality, prioritize and automate responses through SLAs to meet your business needs.
Adapt your needs with multiple custom fields.
Update and track all your requests via email.
Find out the satisfaction of your service thanks to the quality evaluation system.
You will have access to greater security and permissions management with roles, profiles and groups.
Easily access information, visualize trends and quickly find your service weaknesses with reports.