Pandora FMS Solutions
IT Service Management Help Desk Software
Stop putting out fires and turn user support into something orderly and satisfying for customers and employees
Fully functional 30-day trial version
Manage your incidents with Integria IMS
Provide the support team with a reliable tool to have all the information at hand and in order and help your customers accurately and on time
We know that there are more powerful, more complex tools with many more options. They are so complex that they need a consulting project to adapt them in your organization. So complex that they need training for end users to master and use them. There are also SaaS tools that promise to do everything in 5 minutes, but cannot be adapted to what you need.
On-premise
Cloud
We offer a classic model (on-premise)
and a cloud model (SaaS)
To start a project you can do it with your own staff or count on us to help you customize the tool to the maximum in your processes
Integria IMS is a balance of flexibility, simplicity and power
Cloud and on-premise licensing
Incident management by email
Customized SLA management
Integrated customer satisfaction system
Customized workflows
Integration with third parties
(Slack, SMS, etc)
Multitenant, with customized profiles and permissions
Customizable reports and dashboards
Self-service portal for external customers
Integria IMS
focuses on what is important
Incident management
Take full control of your support team and optimize their performance. Reduce outages, improve agent productivity, meet service level agreements (SLAs) and manage the entire lifecycle of your IT tickets.
Integrated Knowledge Base
Significantly reduce the volume of incidents and offer all your customers a easy-to-use source of solutions to avoid opening already resolved issues.
Download management
Select and distribute software packages and updates to all your customers in a centralized, secure and controlled manner; fully integrated into the tool.
Get the most out of monitoring,
integrating troubleshooting into a unified environment
Integrated project management
Deliver IT projects on time. Creates projects, manages resources and tracks progress. Integrates IT projects with requests and changes to improve IT service delivery.
Reporting
Make decisions with the right data. Monitor your IT helpdesk performance with real-time, customizable dashboards. Have detailed reports on hand to show to customers and suppliers.
Time management for employees
Perfect for hybrid work environments. Keep track of working hours, attendance and online status at all times. Create detailed attendance reports and track vacation, excused absences and intermittent telecommuting.
Integrated inventory (CMDB)
Track in detail and manage, whenever you need to, all configuration elements. Map your relationships and dependencies and obtain the history of incidents on each asset and integrate it into your automatic processes.
Benefit from the synergies of a single license
Service Desk
A customer external to the company can create a ticket without accessing the platform, or by writing an email to a specific address and a user will be created automatically.
Hybrid chatbot with AI
Thanks to AI with natural language you can have the chatbot answer for you, and let human operators solve difficult issues. Integrates into any WEB environment.
Integrated WIKI
Share information with your team, with access restriction and advanced ACL. Perfect for securely sharing passwords, access and day-to-day information.
Integrated CRM
Have everything at hand, with our integrated CRM: customers, contacts, contracts and invoices. All your team organized to give the best service without additional costs or integrations.
Pandora FMS technology partners, the key to driving innovation in the world of monitoring.
Since we started our project in 2005, customers from different parts of the world have trusted Pandora FMS. This is just a sample of them.
An effort of all our team, users and customers that make Pandora FMS improve day by day. This is a recognition to all our trajectory and shows that Opensource is still alive and that we are one of the leading and pioneering projects in Europe.
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Monitoring of virtual environments
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Optimize your infrastructure whether in hybrid, virtual or cloud installations.
Incident management
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Integrate the ticketing system of your infrastructure in Pandora FMS thanks to Integria IMS.
Remote control
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All your devices controlled by a single tool accessible with just a web browser.
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Measure and monitor your IT stack to detect and troubleshoot problems across the entire IT infrastructure.
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Have a single platform to collect and display information, wherever it comes from.
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See all your information together, even when you have thousands of devices to monitor.
IT Inventory
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Collect and monitor the status of all your IT infrastructure data in a single tool.
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Collect, visualize and centralize all your records in a single point.
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Collect, visualize and centralize all your records in a single point.
Additional resources of interest to you
Security report
The data flowing through the monitoring systems are themselves,
the most important asset to protect.
Observability in monitoring
Do you know everything about our Command Center?
We tell you what an SLA is and how you can calculate it.
Expand the power of your monitoring with +500 Pandora FMS integrations
We offer real solutions to everyday problems, through Enterprise application plugins in collaboration with our customers. We have current technology integrations, used in production environments around the world.
We support emerging technologies, established and even legacy systems.
Stop putting out fires and turn user support into something orderly and satisfying for customers and employees