Pandora FMS Solutions

IT Service Management Help Desk Software

Stop putting out fires and turn user support into something orderly and satisfying for customers and employees

Fully functional 30-day trial version

Data Pandora
Data Pandora
Monitor everything with Pandora FMS

Manage your incidents with Integria IMS

Provide the support team with a reliable tool to have all the information at hand and in order and help your customers accurately and on time

We know that there are more powerful, more complex tools with many more options. They are so complex that they need a consulting project to adapt them in your organization. So complex that they need training for end users to master and use them. There are also SaaS tools that promise to do everything in 5 minutes, but cannot be adapted to what you need.

On-premise

Cloud

We offer a classic model (on-premise)
and a cloud model (SaaS)

To start a project you can do it with your own staff or count on us to help you customize the tool to the maximum in your processes

Integria IMS is a balance of flexibility, simplicity and power

Cloud and on-premise licensing

Incident management by email

Customized SLA management

Integrated customer satisfaction system

Customized workflows

Integration with third parties
(Slack, SMS, etc)

Multitenant, with customized profiles and permissions

Customizable reports and dashboards

Self-service portal for external customers

Integria IMS
focuses on what is important

Incident management

Take full control of your support team and optimize their performance. Reduce outages, improve agent productivity, meet service level agreements (SLAs) and manage the entire lifecycle of your IT tickets.

Integrated Knowledge Base

Significantly reduce the volume of incidents and offer all your customers a easy-to-use source of solutions to avoid opening already resolved issues.

Download management

Select and distribute software packages and updates to all your customers in a centralized, secure and controlled manner; fully integrated into the tool.

Get the most out of monitoring,
integrating troubleshooting into a unified environment

Integrated project management

Deliver IT projects on time. Creates projects, manages resources and tracks progress. Integrates IT projects with requests and changes to improve IT service delivery.

Reporting

Make decisions with the right data. Monitor your IT helpdesk performance with real-time, customizable dashboards. Have detailed reports on hand to show to customers and suppliers.

Time management for employees

Perfect for hybrid work environments. Keep track of working hours, attendance and online status at all times. Create detailed attendance reports and track vacation, excused absences and intermittent telecommuting.

Integrated inventory (CMDB)

Track in detail and manage, whenever you need to, all configuration elements. Map your relationships and dependencies and obtain the history of incidents on each asset and integrate it into your automatic processes.

Benefit from the synergies of a single license

Service Desk

A customer external to the company can create a ticket without accessing the platform, or by writing an email to a specific address and a user will be created automatically.

Hybrid chatbot with AI

Thanks to AI with natural language you can have the chatbot answer for you, and let human operators solve difficult issues. Integrates into any WEB environment.

Integrated WIKI

Share information with your team, with access restriction and advanced ACL. Perfect for securely sharing passwords, access and day-to-day information.

Integrated CRM

Have everything at hand, with our integrated CRM: customers, contacts, contracts and invoices. All your team organized to give the best service without additional costs or integrations.

Pandora FMS IBM i partners

Pandora FMS technology partners, the key to driving innovation in the world of monitoring.

Since we started our project in 2005, customers from different parts of the world have trusted Pandora FMS. This is just a sample of them.

Rakuten logo
Toshiba
Toshiba
Toshiba
Toshiba
Toshiba
capterra logo

Chris B., Capterra

“I have spent a lot of time working with the support and development department analyzing our needs for monitoring, different scripts and custom reports, and they have always been able to develop enhancements to the software to meet our requirements while bringing value to the other customers. They are flexible not only in terms of the software but also in terms of the company’s roadmap.”
trustpilot logo

Francisco Pardo, Trustpilot

“Pandora FMS scored the best out of the many alternatives we reviewed. It solved a lot of gaps that we didn’t know how to address: from extracting inventories in real time or a 10-year history, to the user experience. Of all the monitoring software I think Pandora FMS is the one that encompasses the two main ideas that a system of this type should have: simplicity and efficiency. The work of monitoring the events of a huge network is exhausting, but also essential in the field of technology, and tools like this play a great role.”
it central station logo

Alexandre Pérez, IT Central Station

“Thanks to Pandora FMS we have been able to unify everything in a single tool, making all our work more efficient and detecting problems quickly. We can see exactly where the error is, and we also have the tools to fix it as soon as possible. With Pandora FMS we have everything under constant control and supervision.”
capterra logo

Luis Ibrahim, G2 Crowd

“Its modularity provides huge flexibility allowing you to safely configure multiple servers of diverse types on different locations depending on your network requirements. Its modularity provides huge flexibility allowing you to safely configure multiple servers of diverse types on different locations depending on your network requirements. You can also deploy the solution as a standalone server and still monitor the entire infrastructure using multiple network adapters. Versatile tool if ever there was one.”

An effort of all our team, users and customers that make Pandora FMS improve day by day. This is a recognition to all our trajectory and shows that Opensource is still alive and that we are one of the leading and pioneering projects in Europe.

Related solutions

The total monitoring solution for complete observability

User Experience Monitoring

User Experience

User Experience

Check if your application is working as expected. Detect the failure before your customers do.

Application monitoring (APM)

Application Monitoring (APM)

Application Monitoring (APM)

Monitor your business applications at every level and get the APM data you need.

Virtual Monitoring

Monitoring of virtual environments

Monitoring of virtual environments

Optimize your infrastructure whether in hybrid, virtual or cloud installations.

Issue management / ITSM

Incident management

Incident management

Integrate the ticketing system of your infrastructure in Pandora FMS thanks to Integria IMS.

Remote control

Remote control

Remote control

All your devices controlled by a single tool accessible with just a web browser.

Service Oriented Monitoring

Service and support management

Service and support management

Measure and monitor your IT stack to detect and troubleshoot problems across the entire IT infrastructure.

Virtual Monitoring

Mainframe monitoring

Mainframe monitoring

Have a single platform to collect and display information, wherever it comes from.

Network Monitoring

Network monitoring

Network monitoring

See all your information together, even when you have thousands of devices to monitor.

Inventory

IT Inventory

IT Inventory

Collect and monitor the status of all your IT infrastructure data in a single tool.

Log collection

Log collection

Log collection

Collect, visualize and centralize all your records in a single point.

Remote control

Remote control

Remote control

All your devices controlled by a single tool accessible with just a web browser.

Log collection

Log collection

Log collection

Collect, visualize and centralize all your records in a single point.

Additional resources of interest to you

Security report

The data flowing through the monitoring systems are themselves,
the most important asset to protect.

Observability in monitoring

Visit blog entry →

Do you know everything about our Command Center?

Watch video →

We tell you what an SLA is and how you can calculate it.

Visit blog entry →

Expand the power of your monitoring with +500 Pandora FMS integrations

We offer real solutions to everyday problems, through Enterprise application plugins in collaboration with our customers. We have current technology integrations, used in production environments around the world.

We support emerging technologies, established and even legacy systems.

Pandora FMS Integrations
Data Pandora

Stop putting out fires and turn user support into something orderly and satisfying for customers and employees