Manage Your IT Changes with Complete Control and Traceability
Plan, approve, and execute any critical change in your IT environment with validated workflows, defined permissions, and full tracking.
Pandora ITSM’s new Change Management brings together control, automation, and regulatory compliance in one solution.
What Is It and Why Use It?
Take Control of Every Change with Confidence
Avoid operational errors, downtime, and unnecessary risks. Pandora ITSM’s Change Management allows you to coordinate system, infrastructure, or service modifications with a clear structure, assigned tasks, real-time tracking, and role-based access.
Perfect for environments that require:
- Coordination across technical teams.
- Validations before executing changes.
- Complete records for audits and compliance.
- Full visibility into what changes, when, and why.
Key Benefits
Everything You Need to Keep Your Changes Under Control
- Structured logging of every change request.
- Full status control: from creation to validated closure.
- Linked to tickets, tasks, inventory, and projects.
- Reusable templates and automated workflows.
- Change teams with ACL and automated notifications.
- Tracked time and full audit trail (ISO 27001, ENS, SOC 2).
- Standard, Normal, and Emergency Change models supported.
How It Works
Complete Workflow — From Proposal to Execution
- Change Request Define key fields: priority, risk, impact, manager, and team.
- Review & Approval The Change Manager reviews and validates the request before execution.
- Planning Tasks and subtasks are created and assigned to the responsible teams.
- Implementation Teams execute tasks linked to actual tickets, logging time through work units.
- Review & Closure Once all tasks are verified, the manager approves the change and adds the final summary.
All steps are recorded. All documentation is available. Everything stays under control. View Documentation →
Fully Integrated into Your ITSM Environment
Not a Standalone Module — Part of Your Daily Operations
- Changes linked to inventory asset.
- Direct integration with existing projects and tasks.
- Full visibility from the main interface.
- Compatible with ticket workflows, custom roles, and notifications.
- Apply your change policy organization-wide — no external tools needed.
Why Choose Pandora ITSM?
A Complete, Secure, and Scalable Solution
- Native support for ITIL frameworks.
- Permanent logging and full traceability for every action.
- Designed for sensitive environments: financial, healthcare, government.
- Role- and team-based permission controls.
- Conceived for security and compliance audits.
Apply Change Management in Your IT Environment
Start using Pandora ITSM with full control over every change.
Automate your validation workflows, improve daily operations, and meet your compliance requirements.
