ITSM
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GLPI is a free IT Service Management (ITSM) solution that allows you to manage assets, incidents and requests within an organization. It works as an incident tracking and service desk system, optimizing technical support and technological resources. It also...
IT support and MSP; Some of the benefits of monitoring Do you have an IT support company? Do you work at one of them? Or maybe you work at a MSP? Over the last few years, and since so many companies have been incorporating Information...
Did you go into this article looking for information about what ticketing is or what a ticketing tool is? If so, we will try to help. In addition, you can find out about a ticketing tool that can be of great help if you are looking for one for...
Internet history in just a thousand words Today, we can now say that the Internet is one of the most disruptive technologies in history. Like fire or a wheel, the Internet has changed our lifestyle so much that we can barely conceive a world...
Monitoring Web Server Apache with Pandora FMS What is an Apache Web server? In today's article, you will learn how to monitor in depth an Apache web server with Pandora FMS. But first, let's find out what Apache is. It is the most widely used...
Communicate! Seriously. Maintain good communication, and above all, communicate properly. Internal communication in a company is an essential element at many levels. If it is effective, it improves the organization and makes the ideas flow like...
Demanding consumers: What do middle-aged consumers want? A 20-year-old buyer is different from a 60-year-old buyer. We know that, right? The course of life changes our tastes, our needs, and even our economic capacity. Therefore, it could be...
10 technology laws that you will not find in any legal code Technology rules our world. We may not have been aware of this until a few years ago, but we are becoming more and more aware of this. The laws that we will discuss have not been...
What is IoT?; applications far beyond home automation When we think about the Internet of Things, the first image that comes to our mind is the image of an independent fridge that buys things on its own, or the image of a vacuum cleaner which is...
For many computer scientists, Raspberry Pi is a very well known device in terms of programming. They are economical, they use very little energy and are very flexible, for some people it might remind them of the description of Pandora FMS, for...
Administration of Server Configuration (ASC) We must first introduce you, in a basic way, what the Administration of Server Configuration (ASC) is. We have already told you the story of Manolo, version 1.0, a very determined administrator, but...
The future of Internet. What do you actually know about it? It's only been 20 years since the Internet came into our lives to change everything. And only 10 years since smartphones took over our lives. But, what do you know about the future of...
So you thought the sale was closed and that was it? Were you already counting your banknotes with your best Scrooge McDuck face? What a mistake! After the sale, you get on with your work. The sale of products and services often involves the...
The world of computers is full of stories and facts. It couldn't be any other way, since the environment is so dynamic and today it attracts the attention of the entire planet (well, except for Sentinel del Norte, they don't seem to be very...
SDN: Challenges for Network Administrator’s and Monitoring Last December, Acumen Research and Consulting, a global provider of market research, published a report titled “Software Defined Network (SDN) Market” where they estimated a compound...
The systems maintenance is an activity that is becoming more and more important. Many companies, which increasingly depend on Information Technologies, have realized that a correct investment in maintenance can mean savings in the medium and...
What is helpdesk? This is a question that we might have asked ourselves at some point in our lives (well, more or less). If you work in support or customer service, you'll know exactly what we're talking about when it comes to helpdesk. For all...
Robot bees: Will they be our best and only alternative? The bees are dying. It's no joke, neither should you take it as such. Nobody truly knows why, but the facts are that the number of bees is decreasing on a global scale, and it's an...
Moore's Law; Find out how it sets the pace in computing In 1965, when Gordon E. Moore wrote the article that would bring about Moore's Law, he probably could not imagine either its impact or that he was establishing one of the most well-known...
The popularity of the term "Luddism" is a good indicator of how technology influences society. The word Luddism has been used for centuries, and has always reached its peak in times when technological development caused disruptive changes, which...
What is the purpose of a company's customer service department? Okay, this may be an easy question to answer: it helps to answer any questions or complaints from a company's users. So, that's it? Customer service objectives affect the company in...
