ITSM
IT Chatbot: Support Automation and Efficient Incident Management
Content: IT Chatbot: what it is, how it works and help desk benefits ITSM chatbot integration: ticket workflows, knowledge base and SLA How are chatbots used in IT monitoring and observability? Use cases of IT chatbots in support and monitoring Challenges and...
The digital transformation in customer service
Digital transformation and customer service are concepts that are closely related. This is due to the fact that the customer is the focal point of the digital transformation. Although the customer has always been important (and this has led to...
5 ideas to increase your business client portfolio
They are as essential as water is for plants. As the seasoning for a dish. As the bulb for the lamp. As the night for the day. But enough with the metaphors! If you own a business and you don't have clients, you have it tough. That's crystal...
6 Mistakes that create bad customer service
In times of digital transformation, the client is the centre of the Universe. Clients have a very wide range of products and brands and they change quite easily from one product to another, and with a very powerful tool such as the Internet,...
5 Income models for companies
If you own a company, you might want to make the world a little better. But you probably want to earn money too. And one of the key things to make money in a company is to establish your income model. When it comes to considering how you want...
Top 8 features of a great Call Center manager
Are you a call center manager? Or do you work in a call center? Do you like this type of job? Do you have customer service experience? Are you willing to take this path? A call center manager is a difficult job, which requires a great skill in...
Customer Service 2.0; a new way of dealing with clients
In the past, customer service was very different from now. Nowadays customer service is a new experience for customers. Let’s have a look at it. Have you ever heard about customer service? We are pretty sure that you’ve bought things online at...
How to improve nonverbal communication in customer service
Several studies have shown that nonverbal communication represents more than 50% of the message that you are trying to convey when speaking with someone. If you work in customer service, we are pretty sure that you already know that this is an...
8 ideas to upgrade your business
You have spent your whole life dedicating yourself to the noble business of spare parts for chariots, but now you have noticed that recently you’ve hardly had any customers. Your workshop is empty, nobody has shown up in ages, and your toolbox...
Customer service; active listening
If you work in customer service, we are pretty sure that you already know that the little things can make a big difference. Clients are humans and they have feelings, so you need to keep in mind the communication problems that might arise, but...
10 tips to improve external communication within your company
A few weeks ago we mentioned some tips to improve internal communication within companies. Well, we knew that was not enough for you, so today we bring you an article on how to improve external communication within your company. If you want to...
5 + 4 communication problems in the workplace that can make your life
If you don’t know how to communicate properly, then you have a big problem. But, if you don’t know how to communicate and you own a company, then you have an even bigger problem. Communication - whether internal or external - is essential for a...
Which factors influence consumer behaviour?
You know your clients are people. Even if you sell to a company, you'll be dealing with humans to do it. You know that everyone has their interests, their tastes, their own way of being and a personal history that conditions them. It happens to...
13 principles of customer care
Do you want to provide good customer care? Do you actually know how to achieve this? You need to be clear about what your priorities are when talking to your clients. Do you know that it is better to treat them politely than to insult them and...
8 types of leadership
You were already giving orders from the cradle, even with your pacifier in hand, as soon as you walked in, you were already controlling everyone in your nursery home. On your first birthday, they bought you a captain's hat, and you still have...
Quality circle; identify and solve work-related problems
Did you come all the way here to find out what a quality circle is? Lucky for you, not only will we show you what a quality circle is, but we will also show you how it works and we will discover some advantages and disadvantages of it. Don’t...
10 ideas for improving teamwork
Do you have a company? Do you lead work teams? You're part of one and you want everything to work out better? Are you José Mourinho and you don't know how to control that tactless striker who is always going to do his part? To make a group, it...
12 tips to change customer attitudes
Dear reader, as you probably know, ugliness or beauty is subjective as it depends on the eyes of the beholder. The same thing happens when we talk about customer service. The customer’s willingness when dealing with you is an important and...
10 customer retention strategies
You do not have to shackle your customers to your company. Apart from the fact that this is illegal, doing this will not retain your customers the right way, so get that idea out of your head! One of the best customer retention strategies is to...
The peter principle and the dilbert principle
In 1960, when Professor Laurence J. Peter first exposed the famous principle that bears his name, he probably would not have imagined how popular it would become over time, to the point of becoming a classic of the business world and human...
Use the kaizen method within your business
Kaizen is not the name of a Japanese heavy metal band. Kaizen is a philosophy of life, a way of understanding life that can bring interesting features to the business world. Kaizen comes from Japan, and it reached its peak when it was used in...
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