ITSM
What are SLA, SLO, and SLI?
Learn the differences between SLA, SLO and SLI and how to implement these metrics to improve the quality of service offered by your company. Challenges, best practices and real-world examples.
Customer Service 2.0; a new way of dealing with clients
In the past, customer service was very different from now. Nowadays customer service is a new experience for customers. Let’s have a look at it. Have you ever heard about customer service? We are pretty sure that you’ve bought things online at...
How to improve nonverbal communication in customer service
Several studies have shown that nonverbal communication represents more than 50% of the message that you are trying to convey when speaking with someone. If you work in customer service, we are pretty sure that you already know that this is an...
8 ideas to upgrade your business
You have spent your whole life dedicating yourself to the noble business of spare parts for chariots, but now you have noticed that recently you’ve hardly had any customers. Your workshop is empty, nobody has shown up in ages, and your toolbox...
Customer service; active listening
If you work in customer service, we are pretty sure that you already know that the little things can make a big difference. Clients are humans and they have feelings, so you need to keep in mind the communication problems that might arise, but...
10 tips to improve external communication within your company
A few weeks ago we mentioned some tips to improve internal communication within companies. Well, we knew that was not enough for you, so today we bring you an article on how to improve external communication within your company. If you want to...
5 + 4 communication problems in the workplace that can make your life
If you don’t know how to communicate properly, then you have a big problem. But, if you don’t know how to communicate and you own a company, then you have an even bigger problem. Communication - whether internal or external - is essential for a...
Which factors influence consumer behaviour?
You know your clients are people. Even if you sell to a company, you'll be dealing with humans to do it. You know that everyone has their interests, their tastes, their own way of being and a personal history that conditions them. It happens to...
13 principles of customer care
Do you want to provide good customer care? Do you actually know how to achieve this? You need to be clear about what your priorities are when talking to your clients. Do you know that it is better to treat them politely than to insult them and...
8 types of leadership
You were already giving orders from the cradle, even with your pacifier in hand, as soon as you walked in, you were already controlling everyone in your nursery home. On your first birthday, they bought you a captain's hat, and you still have...
Quality circle; identify and solve work-related problems
Did you come all the way here to find out what a quality circle is? Lucky for you, not only will we show you what a quality circle is, but we will also show you how it works and we will discover some advantages and disadvantages of it. Don’t...
10 ideas for improving teamwork
Do you have a company? Do you lead work teams? You're part of one and you want everything to work out better? Are you José Mourinho and you don't know how to control that tactless striker who is always going to do his part? To make a group, it...
12 tips to change customer attitudes
Dear reader, as you probably know, ugliness or beauty is subjective as it depends on the eyes of the beholder. The same thing happens when we talk about customer service. The customer’s willingness when dealing with you is an important and...
10 customer retention strategies
You do not have to shackle your customers to your company. Apart from the fact that this is illegal, doing this will not retain your customers the right way, so get that idea out of your head! One of the best customer retention strategies is to...
The peter principle and the dilbert principle
In 1960, when Professor Laurence J. Peter first exposed the famous principle that bears his name, he probably would not have imagined how popular it would become over time, to the point of becoming a classic of the business world and human...
Use the kaizen method within your business
Kaizen is not the name of a Japanese heavy metal band. Kaizen is a philosophy of life, a way of understanding life that can bring interesting features to the business world. Kaizen comes from Japan, and it reached its peak when it was used in...
10 disadvantages of social media for business.
Recently, we had a look at ten advantages for companies that use social media. But my dear friend, using social media for business is not all shiny and bright; there are some disadvantages that you should know. Being present on social media can...
7 Advantages and 7 disadvantages of being a SME’s
They’re here. They are huge, gigantic. They have sharp teeth and want to eat the whole cake. They are the BIG COMPANIES. What are you going to do against them, you who have an SME? If that is the case, and you have a small/medium-sized company...
5 Advantages and 5 Disadvantages of Teamwork
Do you know that expression that talks about seeing "both sides of the same coin"? You don’t? Really? Have you been raised by wolves? As we leave our readers more clueless while reading the Dictionary of Idioms, the rest of you should know that...
13 ways to improve company image
We all like to have a good image, look handsome, clean and irresistible. Then, why should it be different within a company? Surely you've spent thousands of hours working in the company, and do not want it to look messy and scruffy, you don’t...
How to be a good leader
Your team may be the best in the world, but if they don't have someone to guide them, their work will never come to fruition. Do you have a clear idea of how to take the helm? Put on your best captain cap and keep reading. There are many types...
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