If you don’t know how to communicate properly, then you have a big problem. But, if you don’t know how to communicate and you own a company, then you have an even bigger problem.

Communication – whether internal or external – is essential for a business to function properly.

The thing is that, sometimes, we don’t pay much attention to it.

If things are not going smoothly, you should check if you are suffering from communication problems in the workplace.

Otherwise, if things are functioning properly, you should know that, by improving communication in the workplace, things could work even better.

Internal communication problems in the workplace

Does your company have problems when getting some ideas across? Are some tasks being done twice? Do you feel like there is a clash between workers? Are you having headaches, fever and coughs? Are you sick? If these things we’ve just mentioned are happening to you, it is likely that you have the flu. But, if you are looking for an answer to any of the first few questions, then you might be suffering from internal communication problems in the workplace. Let’s have a look at some of these problems.

– Bosses that are too “bossy”.

Are your employees afraid to talk to you? They might feel like it’s difficult to talk to you or that you are an unattainable person. Does this sound familiar to you?
Then, do not screw everything up! The only way to achieve great communication with your team is by showing that you are friendly and accessible. Otherwise, those ideas they might have, will be stored in a drawer and you will lose many good opportunities to improve your company.

-Don’t think that internal communication flows and is structured by itself.

This one is a common mistake. Do you really think that the internal organization will be generated, distributed and ordered by itself, without any tool? Don’t leave anything to chance.
In order for the internal communication to flow and reach the right people, there are great tools. Have you tried using an incident management system based on tickets? Take a look at Pandora ITSM and find out how it can help you avoid internal communication problems in the workplace.

-The goals and objectives of your company might not be clear.

You might not get your point across properly. You don’t have to give a 6-hour conference –Fidel Castro style-, but you need to set those goals and make sure that everyone is aware of these. And if there are new people in your team, make sure you let them know about these.

-Your workers might not be clear on what their tasks are.

Are your engineers watering the plants and polishing their nails? Perhaps, nobody has told them what to do. Each member of the company must know what their tasks are and what is expected of them. Don’t leave anything to chance, otherwise you will be wasting a lot of time and talent.

-You must learn how to solve conflicts.

Have you ever talked to your team about solving conflicts? Nope, we are not talking about their personal issues such as marriage issues; we are talking about solving problems by talking. Yes, communication is key to solve any kind of problem.
Seriously, small misunderstandings might end up causing big problems. Encourage your people to talk and understand each other before it’s too late.

External communication problems in the workplace

Internal communication in your company may be extraordinary. You might be living in perfect harmony, with loads of ideas, and perhaps your problems are being solved very quickly and unicorns might be floating around the office. That’s so cute!

But don’t forget about the other part of the equation. External communication must also be excellent, and there are some external communication problems in the workplace that you should avoid. Let’s have a look at some.

-External communication is not working out.

Do you think that your customers will buy your products and services if they don’t even know they exist? Companies often invest in marketing and advertising. There are different economic ways to reach clients, but do not stay inactive. Create a website, invest in advertising, social media … There are loads of ways to do this. Get to work!

-Take care of the image of your company.

Yes, we already know that your brother-in-law Paquito is a big fan of forums and social networks. But don’t forget that he has been convicted 56 times for insults and hate crimes on the Internet. Do you really want to leave the image of your company in the hands of someone like that?
Great external communication is essential in order for your company to live a long life. Leave this in the hands of good professionals so that you can sleep peacefully at night.

-If you don’t provide good customer service…

Your customers have already bought it and paid for it; so let them deal with it. Do you think this is actually okay? Then, problems will arise for you my dear friend. Great customer service is essential in companies due to multiple reasons; it will help avoid the negative publicity. In order to provide great customer service, there are technological tools that can help you.

One of them is an incident management tool.

Wait; does this sound familiar to you? Absolutely. We have already mentioned the Pandora ITSM incident management tool because it can help you avoid your internal communication problems in the workplace, but it will also improve customer service.

-Are you giving the wrong information?

Your customers don’t want to hear about the events that occurred in the bachelor party of your customer service director. It is not about telling the intimacies of your company, but about providing useful information for your users and potential clients. And remember that you must be truthful; you mustn’t lie.

These are 9 common communication problems in the workplace that might reduce the productivity of your business. Make sure you keep these in mind. We are sure that you know more communication problems in the workplace that are not listed here, you can share them with us by dropping a comment in the comment section which is placed here below. Thank you very much!