Pandora ITSM has a history that goes back several years. It was developed by Pandora FMS, the famous software company based in Spain. Today, Pandora ITSM has become one of the most powerful tools with extensive global experience in monitoring servers, applications and networks.
External API and automation with Pandora FMS
Both products are standalone; however, Pandora ITSM can be integrated into Pandora FMS, allowing you to leverage their combined power.
Application Programming Interface
This technology, better known by the acronym API, is the one that enables communication between Pandora ITSM and Pandora FMS, and even third-party applications.
This is achieved by using user credentials, both to perform data queries and to perform task creation and writing actions, such as incidents.
Since security is a fundamental aspect, the API has two additional measures to prevent brute-force attacks, that is, repetitive attempts to guess usernames and passwords. The first step requires you to set a specific password in order to use the API.
The second and most important measure is the possibility of establishing a list of IP addresses authorized to use the API. That way, any request that comes from outside this list will be immediately discarded.
Decreasing repetitive tasks
The main advantage of using the API in both systems is the automation of routine tasks that must be performed dozens or even thousands of times. This allows hired staff to focus on really important tasks, such as providing custom responses to customers or planning new processes to close tickets and collect them later, classifying them appropriately.
Another important advantage is the ability to schedule automatic actions for certain dates, even at the most favorable times. For example, you can schedule instructions to be sent to the API during lower workload hours, such as early mornings. This allows you to take advantage of the optimal moments to execute tasks without manual intervention.
According to results, additional actions
Since the API can return messages of success or failure in the “conversation” in formats such as XML or CSV, it is possible to execute additional conditional instructions after receiving a response. This enhances operations and provides the feeling of having more staff constantly and relentlessly available to perform their tasks.
In aspects such as hardware and software inventory management and control, it is really necessary to use an API, since the huge number of items involved makes it almost impossible to perform it manually.
Another aspect that benefits from the use of APIs is the creation and forwarding of periodic reports. By providing real-time information at any time, it is ensured that the reports generated reflect the most up-to-date situation.
Pandora ITSM API is open to develop new features quickly since it was built with the flexibility of Pandora FMS in mind.
Integrating Pandora ITSM and Pandora FMS through an external API has revolutionized server, application and network monitoring. This technology enables efficient and safe communication, with additional security measures to prevent brute force attacks.
Automating routine tasks and scheduling automatic actions at optimal times has freed staff from repetitive tasks, allowing them to focus on more important tasks and provide personalized responses to customers.
In addition, the API provides the ability to execute additional conditional actions and obtain real-time information to generate updated reports.
Hardware and software inventory management is greatly simplified thanks to the API, overcoming the limitations of a manual approach.
And finally, the Pandora ITSM API remains open to new features, allowing agile and flexible development to adapt to the constantly evolving needs of Pandora FMS.
Dimas P.L., de la lejana y exótica Vega Baja, CasiMurcia, periodista, redactor, taumaturgo del contenido y campeón de espantar palomas en los parques. Actualmente resido en Madrid donde trabajo como paladín de la comunicación en Pandora FMS y periodista freelance cultural en cualquier medio que se ofrezca. También me vuelvo loco escribiendo y recitando por los círculos poéticos más profundos y oscuros de la ciudad.
Dimas P.L., from the distant and exotic Vega Baja, CasiMurcia, journalist, editor, thaumaturgist of content and champion of scaring pigeons in parks. I currently live in Madrid where I work as a communication champion in Pandora FMS and as a freelance cultural journalist in any media offered. I also go crazy writing and reciting in the deepest and darkest poetic circles of the city.