For all kinds of environments
We know for a fact that a company with three servers doesn’t have the same needs as one with five hundred. Our support team is focused on guaranteeing a service continuity and offering backup to technical teams that manage Pandora FMS.
We have experience in all kinds of companies in places as diverse as Spain, Europe, the United States and Asia. If you need to achieve the maximum quality and experience in your services, and you need to be supported, who better than the team that develops Pandora FMS?
Community support is great, but in a productivity-based environment, you may need faster and more professional help. In case of an actual bug in the system, we can correct it and update the software in a fraction of the time that a traditional software vendor would take.
If you are currently a customer, you can access our support center from here
Faster and more professional support
Tended to by the people who create Pandora FMS.
Because we understand what it means to maintain a 24/7 service.
Pandora FMS Support levels
Problem solving support
|Nº. of incidents per year||Unlimited||Unlimited|
|Support Web Access||Yes||Yes|
|Max Response time (*)||4hr||Immediately|
(*) Immediate problem solving cannot be guaranteed. We guarantee the acknowledgement, acceptance, revision and analysis of the incident, in the aim of providing the solution in the shortest time possible.
|Upgrade to the latest version||Yes||Yes|
|Priority in development||Yes||Yes|
|Beta access program||Yes||Yes|
|Access to the Enterprise Plugin Library||Yes||Yes|