ITSM
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Content: What are SMART goals and why are they important in IT? Breakdown of SMART Goals into IT Projects Practical Examples of SMART Goals in IT Benefits of SMART Goals Disadvantages or, Rather, Considerations about SMART Goals And there are not only SMART goals...
It would seem like the line between science fiction and reality is increasingly blurred. We no longer see this only in the movies and games, but in e-commerce, education, entertainment, staff training, remote diagnostics or architectural...
To understand what a Root Cause Analysis (RCA) is, we must start from the fact that a root cause is a factor that causes a non-conformance and must be deleted through process improvement. The root cause is the central issue and the highest-level...
In this article, we will thoroughly address RMM Software (Remote Monitoring and Management Software) and its essential role for Managed Service Providers (MSPs). We will explain the core functions of RMM, from remote monitoring to efficient...
On this exciting journey, we celebrate the successes of our team over the course of an incredibly productive year. From solving 2677 development tickets and 2011 support tickets to spending 5680 hours on projects and operations, each metric...
SSH stands for “Secure Shell.” It's a network protocol used to securely access and manage devices and servers over an unsecured network. It provides an accurate form of authentication as well as encrypted communication between two systems,...
The Principle of Least Privilege, also known as PoLP, is a computer security rule that states that each user or group of users must have only the necessary permissions to perform their corresponding tasks. In other words, the less power a user...
Information Technology (IT) support, also known as technical support, is essential for the successful and efficient operation of organizations in the digital age. It helps ensure the stability, productivity and security of your systems and those...
Surely you may have at one time or another received an email warning of an outstanding invoice, a parcel shipment that you did not expect or a warning from the bank about suspicious activity in your account. These messages usually adopt an...
Cloud Computing is a service offered by several software providers paying a rent either by the hour, month or use of said service. They can be virtual machines, databases, web services, or other cloud technologies. These services are on remote...
For environments where you have the need to know immediately if any issues arise, such as production environments, security or critical resources of your company, this Pandora FMS integration with Telegram is absolutely perfect, as it is the...
We are all aware of the importance of attracting new customers for business growth purposes, but focusing solely on this goal is not actually the best decision. Delivering quality customer service is also key to success. For that reason, many...
Skilled IT leaders understand that consistent and sustainable growth comes with a number of significant challenges. Developing IT growth requires a cohesive strategy that aligns perfectly with the engine of that operation: And that is Service...
What is remote access and how has it transformed work dynamics around the world? Let's dive in, explore and discover together how this innovative practice has reshaped conventional work structures and opened up a whole range of possibilities!...
Increase team collaboration quality and speed in emergencies with Pandora FMS and ilert's ChatOps features Pandora FMS is an excellent monitoring system that helps collect data, detect anomalies, and monitor devices, infrastructures,...
Set up alerts with ilert by Pandora FMS.
In a world increasingly dominated by technology, tech companies have faced financial challenges on a number of times. Content: Microsoft Impact of layoffs in the technology sector during 2023 Will the decrease in technological layoffs continue,...
As a good technology superhero you will know that in the world of troubleshooting, there is an approach that goes beyond simply fixing superficial symptoms. We call this approach “Maximum Heroics” or Root Cause Analysis (ACR), a charming method...
Software developers and vendors from all over the world are under attack by cybercriminals. It's not that we're at a time of year when they're out and about, barricaded in front of offices with their malicious laptops seeking to blow everything...
If you have that innate vocation to help others, and you have not been able to with the vow of chastity that the Church requires, nor with the hypocrisy of some NGOs, diving into the exciting world of customer service may be the perfect choice...
It's time, take your things and let's move on to more modern monitoring. Relax, I know how difficult the changes are for you, but if you were able to accept the arrival of DTT and the euro, you sure got this! But first let us do a little review:...
