ITSM
Pandora ITSM 105: New Tools for More Efficient IT Management
With the new Pandora ITSM version 105, you now have features designed to improve your workflow and optimize ticket and project management. Content: Key Enhancements in Pandora ITSM 105 Improvements in Management and Security Key Enhancements in Pandora ITSM 105 New...
How to be a good leader
Your team may be the best in the world, but if they don't have someone to guide them, their work will never come to fruition. Do you have a clear idea of how to take the helm? Put on your best captain cap and keep reading. There are many types...
Vacation management: how can I plan vacations for my employees?
The more employees you have, the harder it will get to manage vacations. In the middle of August, some people take the opportunity to be with their relatives, with friends or maybe to travel to exotic countries. Whatever your plans are for the...
Ten advantages of social networking for business
A woman - let's call her Cersei- about 45 years old, is waiting for the subway and in the meantime she checks her phone. If we could get closer and see what she is looking at, we would probably find her using Whatsapp, Facebook, Instagram or any...
Emotional marketing; a world of emotions related to the company
Although it has been developed progressively over the years, emotional marketing is at its peak. In a competitive world, connecting the customer in an emotional way with your company can be a very powerful weapon. Do you want your customers to...
How to reduce work stress?
Do you go to work every morning in a bad mood? Do your employees have dark circles under their eyes and come to work with anxiety? Regardless of your job, if you go to bed each night hoping that the next morning will not come, there is probably...
The broken window theory in the business environment
Does the Broken Windows Theory sound familiar to you? It has nothing to do with a test to check the resistance of a glass, but with one of the most interesting sociological experiments of the 20th century, which over the years has served to...
Why does a company lose its customers?
Mr. Whoever, that loyal and generous customer who was subscribed to all the services your company offers, who never complained about anything and who answered to every happy birthday wishes you sent him, has stopped being your client. Now, you...
What is the pygmalion effect? how can it affect your work?
If you are a movie buff, or if you are old enough, you may have watched the musical movie by George Cukor, My Fair Lady. If you have seen it, then you may remember that the phonetics teacher, Henry Higgins, played by Rex Harrison - and as a...
What is customer experience and how to improve it in your company
Customer experience is one of the factors that are going to determine the future of your company. Whether or not your activity is more or less user-oriented, your business is always going to target people (even if you work with other companies,...
Fallout from bad customer service
Still not sure how bad customer service can have a negative impact on your company? Maybe you already know but you think it's more profitable to deploy your budget on other areas of your business? Read on, you may find out something you never...
Customer loyalty in the Fourth Dimension
Marketing studies affirm that a loyal client ends up spending, over time, ten times the amount on your product or service that they spent on their first purchase. On the other hand, selling to a new client is six times more difficult than...
Turn anger into an asset
Dealing with an angry client can be a stressful experience, but there is gold in them there customer complaint hills if you have the means to mine it. Turning a dissatisfied client into a lifelong ally is a subtle psychological chess match that,...
Improve customer service: 9 ways to build a better relationship
Many studies and diverse reports affirm that a number of users report feelings of dissatisfaction when dealing with service provision companies. They report feelings of being misunderstood, abandoned, even ignored. Not your clients, you say?...
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