ITSM
ITSM-integrated CRM: support, customers and sales connected
Content: When support, customers and business activity live in different tools What a CRM integrated into an ITSM tool provides Why customer context matters for support Companies and contacts: the operational basis for follow-up Contracts, invoices and related...
Brief History of Project Management
It is not easy to get a group of people to combine their efforts and organize their resources to achieve a common goal. It is something that human beings have always tried to do, and it has become such an important area for companies that it has...
Some tips for internal communications within your company
Have you ever tried that game in which several people tell the same story on a chain and then the story is completely transformed when it reaches the last participant? Well, just imagine that in a company! Human beings are imperfect. It's a...
How To Turn Your Customers Into Advocates
Is there anything better for a company than having good customers? Seriously, it's not a rhetorical question. Is there anything better? There might be. There is, actually! The best thing is to turn those good customers into your best advocates...
Customer Service Process and Pandora ITMS
Do you want to offer an excellent customer service? and how would you like to do that without first knowing which are the phases that the customer service process goes through and which are the steps you have to take in each one of them? Knowing...
Customer service, emotional intelligence professionals
Oh, the emotions! We' ve had such good times with them and so many times they've fooled us on certain occasions! I'm like that, an emotional, highly empathetic guy. In fact, if we came across each other in the street one day, hypothetical...
6 ideas to have good listening skills
Have you ever heard the expression "to be all ears"? . If you work in customer service, maybe you should get familiar with it. Because, although you may not have rationalized it in this way, it is likely that your job is essentially to be a good...
What is ticketing? What is a ticketing tool?
Did you go into this article looking for information about what ticketing is or what a ticketing tool is? If so, we will try to help. In addition, you can find out about a ticketing tool that can be of great help if you are looking for one for...
3 internal communication channels within the company
Communicate! Seriously. Maintain good communication, and above all, communicate properly. Internal communication in a company is an essential element at many levels. If it is effective, it improves the organization and makes the ideas flow like...
Demanding consumers. Who are these people and what do they want?
Demanding consumers: What do middle-aged consumers want? A 20-year-old buyer is different from a 60-year-old buyer. We know that, right? The course of life changes our tastes, our needs, and even our economic capacity. Therefore, it could be...
After sales service; 5 ideas to improve it and benefit your customers
So you thought the sale was closed and that was it? Were you already counting your banknotes with your best Scrooge McDuck face? What a mistake! After the sale, you get on with your work. The sale of products and services often involves the...
Helpdesk, customer service and Pandora ITMS
What is helpdesk? This is a question that we might have asked ourselves at some point in our lives (well, more or less). If you work in support or customer service, you'll know exactly what we're talking about when it comes to helpdesk. For all...
What are the responsibilities of a customer service department?
What is the purpose of a company's customer service department? Okay, this may be an easy question to answer: it helps to answer any questions or complaints from a company's users. So, that's it? Customer service objectives affect the company in...
Qualities of a good call center agent
We all have had contact with this work figure at some point in our lives. Being a call center agent is not an easy task. This is a job with high workloads and quite often involves stress. For example, imagine dealing with angry customers on a...
Poor customer service; some sentences to avoid in Customer Service
Be very careful with your words! Words are like weapons and sometimes, people can utter words that they don't mean. And when it comes to customer service, letting your language get out of hand can have serious consequences. When a person...
Learn to interact with your customers through relational Marketing
What is a customer? Is it money with legs? Is it a friend? Is it someone you want to benefit from? Is it someone to help? The way of thinking about clients is fundamental when it comes to understanding a business. Many things can depend on this...
15 reasons why people feel the impulse to buy
Do you need to buy? Maybe you don't need to, but you want to. Human beings are complex and contradictory. When it comes to fulfilling our desires and needs, we are driven by diverse forces, which often add up to each other. It can help to learn...
How to understand customer needs
When a customer looks at the products or services offered by a company, he or she usually does so for one of these two reasons (which often complement each other): They need something. They have a desire. The mechanisms of the desire of buying...
10 useful customer service skills
Are you a customer service agent or do you want to become one? Are you the head of the customer service department? Do you want to find out some customer service skills? Are you a NASA astronaut? Don’t worry, you can also read this article!...
Social media customer service
Everyone talks about social networks. Everyone uses social networks. Everyone's on social networks. Not your company? Okay, being on social networks is not mandatory, and in fact it has both advantages and disadvantages, but if you have chosen...
Customer service; 6 key concepts
Providing good customer service is one of the main objectives of any company that wants to survive today. The user is a part of the digital transformation and has very powerful tools such as social networks and opinion websites. All this, along...
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