With the new Pandora ITSM version 105, you now have features designed to improve your workflow and optimize ticket and project management.
Key Enhancements in Pandora ITSM 105
New Filtering System
You can now filter and view results more efficiently in Tickets, Users, Project Board, Contracts, and Invoices. This system will expand to more sections in future versions, allowing for greater flexibility in daily management.
Enhanced Ticket View
The layout of fields in tickets has been reorganized to improve visibility and ease of use. Additionally, a new contracts section has been included to streamline access to relevant information, ensuring a better user experience.
Customizable Ticket Design
You can now rearrange, add, or remove fields in the ticket view according to your needs, with real-time editable settings through the new filters. This flexibility allows each team to tailor Pandora ITSM to their specific workflow.
Mobile Timetracker Optimization
The mobile version of the timetracker has been redesigned to be more intuitive and functional. All options available in the web console have been incorporated, ensuring that users can efficiently manage their time anytime and from any device.
ChatGPT Support in Chat
ChatGPT has been integrated into Pandora ITSM’s chat feature, providing quick and accurate responses to technical or support inquiries. This integration enhances user assistance and facilitates real-time issue resolution.
Tags in Tickets and Projects
It is now possible to add tags to tickets and projects, making it easier to categorize and search for relevant information. This feature allows for quicker access to work items and improves internal organization.
New Project Management View
With a visual interface similar to Trello, this new view simplifies task and project management with tags, custom statuses, and greater organizational flexibility. Additionally, it enables easy task movement between columns for more dynamic tracking.
New Workflow for Timetracker
The timetracker workflow has been optimized, allowing the configuration of alerts and automated reminders to improve workday tracking. It is now possible to schedule notifications that warn about work-hour limits or forgotten check-ins.
Improvements in Management and Security
New Licensing System
Starting with this version, clients who update will need to request a new license through the Warp Update > License menu. This change ensures greater security and control over active licenses on the platform.
Database Update
To optimize performance and compatibility, upgrading to Pandora ITSM 105 requires migrating from MySQL 5 to MySQL 8. This update ensures greater stability and performance in data management, improving the overall operation of the platform. Refer to the official documentation for more details.
Other Improvements and Fixes
- A new notification section has been added for super administrators.
- Enhancements in data export and report customization.
- Optimized interface for work unit management.
- Updated integration with third-party systems for better compatibility.
Explore all the new features of Pandora ITSM 105 and optimize your team’s management.
Visit our official Wiki or check the technical documentation for more details on this version.
Pandora FMS’s editorial team is made up of a group of writers and IT professionals with one thing in common: their passion for computer system monitoring. Pandora FMS’s editorial team is made up of a group of writers and IT professionals with one thing in common: their passion for computer system monitoring.
