GLPI is a free IT Service Management (ITSM) solution that allows you to manage assets, incidents and requests within an organization. It works as an incident tracking and service desk system, optimizing technical support and technological resources.
It also includes hardware and software inventory, contracts and licenses, offering a centralized view of the whole infrastructure. Its intuitive web interface and customization options ensure flexibility and scalability for businesses of any size.
What does it bring to your company?
- IT asset management.
- Follow-up and troubleshooting.
- Technical support optimization.
- Scalability: adaptable to companies of any size.
GLPI is ideal for organizations looking to improve the management of their technology resources, automate processes and optimize IT service management.
All the advantages of GLPI together with Pandora FMS
GLPI has an integration in Pandora FMS that some customers are already enjoying.
With it you may automate ticket creation, for which you may use a plugin that you may find in the library . This plugin allows integrating Pandora alerting of ticket creation in your GLPI environment through the rest API available to the service.
Each time an alert is executed and triggers the plugin, it opens a ticket in GLPI with information about the module that triggered the alert: agent, module data, IP address, timestamp and description of the module, with a title for the ticket, category, assignment group and priority, which may vary depending on the alert action.
Running the plugin with its parameters, in a configurable time interval, allows you to automate the whole process of creating a ticket that would normally be performed by a user. It is necessary to use credentials to authenticate with your environment (username and password or a token, which must be generated beforehand). The plugin configuration allows you to specify a title, description, priority, category, group, type of query. In addition, it will check whether there is already a ticket created with these features so that in case it is already created, it is only necessary to add its corresponding follow-up.
The plugin makes use of a parameter called “–recovery” that sets two different paths in its execution. If used, the plugin will check the status of the specified ticket and if it is not closed add a comment on it, if it is closed, it will not do anything else. If it is not used, the performance will be the same, but it will change if the ticket is closed or does not exist. If closed, it will create a new ticket. If it does not exist, it will create the ticket if there is a computer with the same name as the agent specified with the “–agent_name” parameter.
The plugin does not need additional dependencies for its use, since these are already incorporated. But it is necessary for in the GLPI environment to have rest api enabled, since the plugin makes use of it for ticket creation.
For that, access, in your GLPI environment, Setup → General
The “Enable Rest API” option must be enabled.
From that menu you may also enable whether you want to be able to authenticate with credentials, with tokens or both.
Once done, it will be possible to use the plugin, for that, it will be necessary to configure an alert command. By creating alert commands, you may specify and automate ticket creation.
This can be done from the alerts menu, in commands:
Enter a name, group, and the command, using as values for the parameters the macro _fieldx _, where x is the number of the parameter (they do not distinguish any order, each macro just needs to have a different number).
Once configured, you may configure the macro value below in the description fields.
Pandora FMS’s editorial team is made up of a group of writers and IT professionals with one thing in common: their passion for computer system monitoring. Pandora FMS’s editorial team is made up of a group of writers and IT professionals with one thing in common: their passion for computer system monitoring.
