Monitoring
SMART goals: What they are and how to apply them in IT projects
Content: What are SMART goals and why are they important in IT? Breakdown of SMART Goals into IT Projects Practical Examples of SMART Goals in IT Benefits of SMART Goals Disadvantages or, Rather, Considerations about SMART Goals And there are not only SMART goals...
How To Turn Your Customers Into Advocates
Is there anything better for a company than having good customers? Seriously, it's not a rhetorical question. Is there anything better? There might be. There is, actually! The best thing is to turn those good customers into your best advocates...
What is Reversible Computing and when should we implement it?
Reversible Computing: Moore's Law, and unconventional computing The so-called "Moore's Law" is reaching the limits established since its formulation. We previously published an article on the subject, which serves as an introduction to what we...
Historical events that you should know as an IT person
Computer History: Let's take a look at this timeline Trivia question, : Could you draw a line with the most important historical events in computer science? Certainly not! because we all know that Trivial Pursuit doesn't have any questions about...
8 testing tools in 2018
Testing tools in 2018: Which one is the best? In the last decade, the term beta user has become very popular - even as a business, and in some cases it has become a job - for the beta user, which refers to the test user between the programmer...
Customer Service Process and Pandora ITMS
Do you want to offer an excellent customer service? and how would you like to do that without first knowing which are the phases that the customer service process goes through and which are the steps you have to take in each one of them? Knowing...
Are you a technology geek? Let’s find out…
What kind of technology geek are you? Find out for yourself! From the beginning of time, beyond the Game Boy Color and the pager, the walkman and Polaroid, even before superstition and swords ruled everything, there were people who were already...
Course 101: Instrumentation, Software Metrics, Monitoring, Alerts
Course 101: Instrumentation, Software Metrics, Monitoring, Alerts Course 101 -1: Introduction Since the 1920s, higher education institutions have been using this term to describe the nomenclature of the early years of study. Here we announced...
Customer service, emotional intelligence professionals
Oh, the emotions! We' ve had such good times with them and so many times they've fooled us on certain occasions! I'm like that, an emotional, highly empathetic guy. In fact, if we came across each other in the street one day, hypothetical...
How to fight computer stress
Computer stress; some ideas to fight it and learn more about it Computer stress exists. Seriously! It can cause real problems, which can be more or less serious. The most obvious is a decrease in the productivity of those affected; they,...
6 ideas to have good listening skills
Have you ever heard the expression "to be all ears"? . If you work in customer service, maybe you should get familiar with it. Because, although you may not have rationalized it in this way, it is likely that your job is essentially to be a good...
Several factors that can slow down your computer
Slow Computer solutions and causes. Keep reading to find out more This morning you saw it coming through the door and it even made you feel bad. It crawled, very slowly, like a little snail, leaving a trail of bits behind. After a while it...
Is it possible to prevent software glitch?
Software glitch, an unforeseen incident, is that possible to prevent at all? "Software glitch" was first defined in 1965 by astronaut John Glenn and his flight team as a sudden drop in voltage that caused the computers to restart. This is...
Compuserve and Fidonet. Before the Internet.
Internet compuserve fidonet ; the Prehistory of the Internet Do you think that the Internet has always been there? I can tell you guys are very young. Although if you are a little older, you may remember that time when you didn't have a mobile...
Pandora FMS as an alternative to IBM® Tivoli® Netcool®.
Pandora FMS as a Netcool Alternative Introduction to IBM® Tivoli® Netcool® IBM® Tivoli® Netcool ®is part of the "Tivoli Management Framework (TMF)", and both belong to the wide range of products from the company known as "International Business...
How does Iron Man monitor his suits?
Ironman and monitoring, two great words that work together With over $2 billion in box office sales globally, The Avengers: Infinity War is everywhere at this time. And if you don't know it from this one or from the rest of the stream of movies...
Understanding the power symbol and other popular technology symbols
I'm sure you've witnessed this scenario before. Your mom or dad grabs the remote control of your house TV with one hand and starts to look at it carefully. After an almost infinite period of time, they decide to repeatedly press one of its...
IoT open source – what are its advantages and disadvantages?
IoT open source; advantages and disadvantages When we talk about IoT (or the Internet of Things), we immediately imagine a series of devices - although IoT is much more than that, we often think of household appliances - working in a coordinated...
Benefits of monitoring for an it support or MSP company
IT support and MSP; Some of the benefits of monitoring Do you have an IT support company? Do you work at one of them? Or maybe you work at a MSP? Over the last few years, and since so many companies have been incorporating Information...
What is ticketing? What is a ticketing tool?
Have you found this article trying to find out what is ticketing or what is a ticketing tool? If so, we're going to try to help you. And also, you will be able to learn about a ticketing tool that can be very helpful if you are looking for a...
Internet history; from ARPANET to the future
Internet history in just a thousand words Today, we can now say that the Internet is one of the most disruptive technologies in history. Like fire or a wheel, the Internet has changed our lifestyle so much that we can barely conceive a world...