Do you own a company or do you work in one? Have your computers started doing weird things? Have they lined up and begun to dance the conga? If this is what you are witnessing, then you might be suffering from hallucinations, so you should visit a doctor straight away.
Even if you do not have strange visions, if you work with computers in your company, it is quite common for a technical problem to appear from time to time.
Computer problems are usually quite annoying, because these are created in tools that we use to develop our work and this way these problems prevent us from doing it, and this can end up generating a lot of frustration. In fact for some people this can generate what is known as “computer stress”.
In this article we will discover in a very summarized way, what a computer technical support for companies is and how it works (external or internal). We will also show you all about Pandora RC, a tool that will help you solve computer issues on your computers.
What is computer technical support?
Computer technical support is a type of assistance that is given to computer users, as a result of needs or problems that may arise with the software and with the hardware of their computers, networks, etc.
As you can imagine, this is a service that is usually provided by people with extensive knowledge in computer science (nope , we are not talking about the 3-hour WordPress training course that your uncle Ramiro did once). Usually, and depending on the size of the business and its needs, companies will have either their own technical service –which is usually carried out by the people in charge of computer maintenance of the company, such as system administrators-, or a technical service with third parties external to the company, both occasionally and on a regular basis.
What do we mean by computer technical support?
The number of tasks that can be carried out by a computer technical support service is so extensive that we would need several articles just to list each one of them. But we are not going to list all of them as this would be very boring), instead we’re just going to name some of the most basic ones.
The simplest way to describe the multiple tasks covered by IT technical support is distinguishing between tasks related to hardware and those that are related to software.
Hardware
This group includes activities such as the repairing of components of damaged computers, the internal cleaning of computers, the testing of motherboards, the configuration of Bios, the assembly of customized computers, the updating of components, the repair of power supplies, the solution of overheating problems, the installation of peripherals or the installation of networks, among many others.
Software
Here we would find tasks such as installing all types of software, installing or updating operating systems, recovering lost data and creating backup copies, freeing up hard disk space, solving malware problems (viruses, Trojans, spyware, etc.) or the uninstallation of unnecessary programs, among many others.
How does a computer technical support work?
A computer technical support service will work in one way or another depending on the problem you need to deal with. Have you dropped a glass of Galician soup on the laptop and now it doesn’t turn on? Did you get a virus on your computer while you watched videos of the puppies? Did you drop the screen of your computer to the ground and it turns out that now it is broken? The origins of the problems can be different, and the solutions will also be diverse.
We usually talk about levels or types of computer technical support:
- By phone or chat: it is usually used to deal with software problems that are ewasy to solve, or in which the user is a person with enough knowledge to solve these with the indications that will be given by phone.
- Through remote assistance: in this type of support, which is also usually used to solve problems with the software, the technician accesses the user’s computer remotely and “takes control” of it. In order to provide this type of assistance, computer technical services usually have remote desktop programs.
- Face-to-face: it is mainly used to deal with hardware problems. This way, the technician moves to the place where the computer equipment is located, in order to solve the problems “personally”. When carrying a physical displacement, it is usually a more expensive service.
Our great tool
Now that we have seen in a very summarized way what is computer technical support , we would appreciate it if you could spend a few minutes to discover a tool that can be very useful for some computer technical support tasks.
We are talking about Pandora RC, a remote management system for computers e (remote desktop software), which will be helpful when solving some of the problems that can affect a computer.
Do you work in computer technical support? Do you want to find out what Pandora RC is? It could help you when working remotely.
Do you own a company and a team that works with this type of work? Pandora RC can also help you!
In addition to this, Pandora RC can also help you with other interesting parts of your company. For example, it can make teleworking easier.
Pandora RC is available at a very affordable price, and you have several options to choose from according to your needs. And you can try it for free! Take a look, here.
Do you want to find out what Pandora RC can do for you? Click here.
Or you can also send us any question you might have about Pandora RC. You can do that in a very simple way, thanks to the contact form.
And don’t forget to leave a comment in the comment section and let us know what you think about the computer technical support. Thank you very much!
The Pandora RC team will be happy to help you!
Pandora FMS’s editorial team is made up of a group of writers and IT professionals with one thing in common: their passion for computer system monitoring. Pandora FMS’s editorial team is made up of a group of writers and IT professionals with one thing in common: their passion for computer system monitoring.
