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Server down: causes and problems it can lead to

April 10, 2019

Server down: causes and problems it can lead to

This post is also available in : Spanish

Server down: causes and damages that it can cause to a company

Just a few decades ago, almost no company had servers. They did not even use servers from third parties. In fact, in business, server functions were still unexplored, so people did not even know they could be helpful for business.

However, with network and Internet popularization, things have changed. Servers have become part of the lives of many companies, currently taking on some key tasks so that they can work every day.

Now, as you can imagine, in the world where we live, we are always exposed to unforeseen events. Nothing is safe from possible failures or performance losses, and this also includes servers. For some companies, a server down can be a small or even a major catastrophe.

But, what can be the causes of this? What is it that can affect the servers of a company in such a way? And once this happens, what can be the consequences? Let us try to answer those questions…

Server down: some of its possible causes

The reasons why the performance of a server may have been affected or it just may have stopped working entirely are endless, so it would be almost impossible to gather them in a single article. That is why what we are going to do is mention some of the most common ones.

  • Physical causes: accidents such as falling from a rack, or accidents such as a fire or a flood can cause serious problems for servers.
  • Power supply failures: of course, servers need power to continue working, so if that is missing, they end up shutting down.
  • Hardware problems: failures caused by several factors, such as overheating, can be the cause of a server down.
  • Software problems: here you can also find different kinds. For example, they may be due to problems with the database.
  • External actions: the presence of malware or external attacks can also end up in a server down.

How can a server down harm a company?

When we talk about business problems, the first thing we usually wonder is what the economic impact of any of those will be. Although it is difficult to talk about specific figures – since the calculations depend on multiple factors, such as the activity of the company or the number of services affected by the failure – we can see, by way of example, some of the aspects in which a server down can hurt the company.

– Loss of sales

Imagine that the server that supports the web page through which your company makes a most of its sales (maybe all of them!) is down.

Service loss, even if only for a few hours, can cause a lot of damage in economic terms. All people who try to carry on with their purchases during that time and cannot do so will probably choose other websites (those of the competitors) that do work. And not only that. It is also possible that some of those people, disappointed by not being able to use your web page, will not try to do it again in the future.

– Productivity loss

Now imagine that the server is supporting some important services in your company, such as certain programs with which your staff works. The server down will make your people unable to use them for a while, perhaps preventing them from working, which will affect their productivity.

In addition, this type of problem, going back to the previous point, can also affect your customers. Imagine that the server that went down gave service to the software that supports billing. This one would stop working, and therefore, during a good amount of time your customers would be also affected when making their purchases. You would be in trouble.

– Image problems

The above is an example that, in turn, also helps us to introduce other types of problems, such as those derived from the bad image that can be transmitted to your customers. In fact, the failure of a web page or a billing system will not only affect just the specific moment in which they occur, but they will convey a negative image of the company, with all the negative consequences that this may entail.

Server monitoring

As we have seen, the possible causes of a server down are varied and the problems that these failures may cause to a company are not negligible. And now you may wonder: what can I do to avoid them?

Well, the answer to that question would be enough to write a new post (or several books!), but one of the things that can help you is having a good monitoring software. And, since you already are in the Pandora FMS blog, it is not surprising for us to promote our beloved software, do you not think so?

Among the many things that Pandora FMS can monitor, of course there is also server monitoring. Do you want to find out more? Take a look here: https://pandorafms.com/server-monitoring/

In addition, you can also send us any questions you may have about Pandora FMS. You can do this in a very simple way, thanks to the contact form that can be found at the following address: https://pandorafms.com/contact/

Finally, please note that Pandora FMS is a flexible monitoring software, able to monitor devices, infrastructures, applications, services and business processes, so it can help you with many other monitoring tasks.

Do not hesitate to send us your queries. The team behind Pandora FMS will be happy to assist you!


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