MSP monitoring with Pandora FMS
A single console to manage IT for all your customers
Monitoring, remote control, automation, inventory, security, logs, SIEM, control of various tools. All unified in a single tool, multi-client, multi-user, pay-per-use. Scalable. Easy to license. Everything under your control (on premise). All designed for MSP.
Discover all that Pandora FMS can do for you with our complete and functional trial.
Contact our team to request a demo, resolve your doubts or receive a personalized quotation
From operating with friction to operating with control
Do not marry anyone
We can integrate with any backup solution, any EDR/AV solution and report to any ticketing system you are using.
No loss of remote access when you need it most
Secure remote control, even when there is no direct path to the endpoint.
Do not waste hours on repetitive issues that burn up margin
Real automation: routine tasks out, technicians available for what matters.
Do not manage security in pieces, each in a different system
Policies, antivirus, events, threats and rules correlated in the integrated SIEM.
Do not improvise patches on hundreds of equipment because there is no clear process
Massive, remote and planned patch management. Undisturbed security.
Don’t stay small when your client portfolio grows
Architecture prepared for thousands of endpoints and hundreds of clients without redesigning anything.
Do not go in blindly without knowing which machines, versions, users or risks are present in each customer
Up-to-date hardware and software inventory, without relying on anyone to “write it down”.
Do not work in “post-mortem” mode because you do not have unified logs
Native log collection: everything collected, standardized and centralized without setting up a Frankenstein of tools.
Not finding out about an incident when it has already exploded
Alerts, events, logs and SIEM correlation: a complete picture before the customer calls screaming, and if he calls, you have somewhere to look to explain what’s going on.
Don’t lose customers just because they don’t see the work you do
Automatic and clear reporting: performance, security, compliance… all ready to deliver to the customer without wasting time.
Not being left out of the game when a customer asks you to comply with ISO 27001
Pandora gives you inventory, logs, patches, access and evidence in one place: everything you need to demonstrate control, traceability and security without setting up five different tools.
Not having ten tools open to know what is going on
With Pandora you have monitoring, remote control, patches, assets, security, tickets, logs and SIEM in one place. In a single license.
What Pandora does for an MSP
Your unified platform for operating, automating and securing multi-client environments
✓ Complete monitoring
Monitoring of servers, endpoints, network devices, applications and critical services from a single console. Includes Windows/Linux endpoints, network monitoring, discovery, advanced metrics and web transactions, as well as notifications and alerts of all types.
✓ Integration with your ecosystem
Compatible with ITSM tools, external ticketing, backup systems, security solutions, CMDB, cloud platforms and MSP stack tools. Direct fit into any existing architecture. Reuse your scripts in record time.
✓ Inventory and asset management
Complete inventory of hardware, software, versions, users and changes, automatically updated. Customization for each asset, reports and searches for version and obsolescence management.
✓ Patch management
Remote, scheduled and controlled application of security patches and updates on Linux and Windows endpoints. Integration with automation and maintenance policies.
✓ Remote Control
Secure remote access via desktop, console or remote shell, even without a direct path to the endpoint. Management of services, processes and file copying. Session logging and collaboration between technicians for immediate support (one-click session sharing without the need for a client, just a browser).
✓ Automation and RMM
Remote execution, mass scripting, scheduled tasks and corrective actions to standardize maintenance and reduce operational burden. Centralized operation on all managed equipment.
✓ Centralized logs
Collection and centralization of logs from systems, applications, network devices, firewalls and AV/EDR solutions. A single source of information for diagnostics and auditing.
✓ Integrated SIEM
Integration of security events, FIM, vulnerabilities, antivirus/EDR and SIEM correlation on a single platform. Unified visibility of the security status of all customers.
Pricing tailored to your customer
Pay-per-use
As simple as charging your customer for the services Pandora offers. It is calculated per endpoint and is calculated quarterly, adjusting your invoice. No hidden costs. Easy to understand and transparent to the end customer.
Multi-client architecture for MSP
Multi-client architecture ready for growth
The platform is designed to manage tens or hundreds of customers from a single environment.
Each client is isolated by roles, ACLs and segmented policies, while Command Center allows scaling to thousands of endpoints without redesign.
An architecture designed for MSPs that need order, control and frictionless growth.
Pandora has a flexible architecture that allows it to provide solutions in complex and demanding environments.
Agentless network monitoring in isolated environments
The Satellite Server enables agentless monitoring via SNMP, WMI, and SSH in isolated environments.
Unattended installation endpoints
For rapid deployment via AD tools or scripted deployments via ssh.
Remote control of endpoints, without direct connection
Only the connection to the server is enough to manage them.
Distributed remote monitoring
By geographical areas. All components of the architecture can be distributed for management or legal reasons.
Pandora FMS has been designed for MSPs.
Thanks to Pandora FMS’s MSP solution, you can provide your customers with 24/7 monitoring, administration and management services for hybrid infrastructure. You will be able to monitor both physical and cloud environments and manage them remotely.
With training and support for MSPs
We have a specific training plan for MSP and Command Center environments, as well as specific integration and development courses, so that your team can get the most out of our software. We put our experience at your disposal to adapt Pandora FMS and integrate it at a low level in your business processes.
Don’t waste time with a myriad of software tools to deliver services.
With our solution you can effectively monitor, maintain and improve your customers’ IT infrastructure to solve problems quickly and competently.
Award-Winning Monitoring software
Discover the difference thanks to our presence in +60 countries, our 24/7 support and constant improvements
Pandora FMS is recognized as one of the leading IT monitoring software by users, securing prestigious awards endorsed by renowned websites like Capterra, G2, and Sourceforge for its exceptional ease of use and unbeatable customer satisfaction, making it the top choice for monitoring solutions.
“
We loved that it saved us up to 20 minutes of time on repetitive tasks each day/week."
Swapnil M. - IT
Construction Industry
11 to 50 Employees
Capterra's comments constitute the subjective opinions of individual users based on their own experiences and do not represent the views of Capterra or its affiliates.
“
I really like Pandora FMS's visual and interactive monitoring system. I also like the fact that it has a free version available."
Masiullah W. - Project Coord.
Information Technology and Services
1001 to 5000 Employees
GetApp reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of GetApp or its affiliates.
“
It helps my work to be more proactive instead of reactive, I have all the visibility of my critical infrastructure."
José A. - CIO
Information Technologies and Services
11 to 50 Employees
Capterra's comments constitute the subjective opinions of individual users based on their own experiences and do not represent the views of Capterra or its affiliates.
“
One of the best and most flexible software for monitoring applications, servers, ITSM, etc."
Frinto A. - Operations Manager
Management Consulting
501 to 1000 Employees
Software Advice reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of GetApp or its affiliates.
Support Quality
- Pandora FMS 92%
- Competitors 85%
Ease of use
- Pandora FMS 92%
- Competitors 86%
Ease of doing business
- Pandora FMS 94%
- Competitors 89%
Meets requirements
- Pandora FMS 94%
- Competitors 90%
Integrations without limits
From standard integrations to enterprise environments and custom developments.
FREE
Basic integrations and standard plugins
ONE
Native integrations included in the platform
PREMIUM
SAP, IBM, Mainframe and mission-critical environments
CUSTOM
Full adaptation to any system
Pandora as manufacturer
Limitations of the OPEN competence
(Zabbix / Nagios, etc.)
Conclusion:
Opensource means “Do It Yourself”, this means, it is cheaper at first sight, but it is a pain in the long run, impossible to build a solid plan.
Pandora FMS vs. PRTG
PRTG – Perceived benefits
PRTG – Critical Limitations for MSPs
Conclusion:
PRTG does not fit in advanced MSP, nor in your 2026 narrative.
Its greatest “strength” (simplicity) is also its ceiling.
Pandora FMS vs. SolarWinds
SolarWinds – Historical Fortresses
SolarWinds – Weaknesses compared to Pandora in MSP model
Conclusion:
SolarWinds ≠ cost-effective MSP scalability.
Fits corporates with high budget, but not channel with tight margins.
Frequently Asked Questions
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I am an MSP with more than 100 customers, can I have a centralized console where each customer sees only his own?
Yes, Pandora is multitenant natively. You can manage all your clients from a single console, completely isolated from each other. You can even delegate partial permissions to each client on their own systems without affecting the others. All under a unified and centralized license.
How is Pandora licensed?
Per active agent per month, with annualized billing or quarterly/semi-annual reviews based on actual consumption.
You pay only for what you are using in each period.
You can grow or reduce licenses according to your client portfolio, without complex financial operations or rigid commitments.
What types of licenses are there? Is a workstation the same as a server?
No, it is not the same. Pandora is licensed by categories according to the type of asset:
- ONE – Servers, critical devices and web transactions
- RMM – Windows workstations and equipment
- NMS – Network equipment
- RC – Remote Control
Example: if a customer has 10 servers and 100 PCs, his license adds up to 10 ONE + 100 RMM.
Is there a perpetual license?
Yes, it exists.
But we encourage the subscription / pay-per-use model, which is more flexible and consistent with the MSP operation.
Does Pandora work on-premise or in the cloud?
The standard model for MSP is on-premise managed by the partner itself.
You control your infrastructure, your customers and your data.
Pandora provides you with support, continuous training and the licenses you need to operate your environment as you decide.
Does Pandora compete with my managed services?
No. We are a manufacturer. We do not service the end customer. That business is yours. If we have end customers working with us, it’s because we didn’t find a partner to work with at the time. Many partners have received direct customers from us after working with us for a long time.
Can I resell Pandora with my brand or as part of my services?
Yes, Pandora integrates into your MSP offering without interfering with your customer relationship.
What support do I receive as a partner?
Access to advanced technical support (L2-L4), training, in-house licenses and strategic account support.
What if I need a specific integration?
We help you to develop it. Pandora does not make direct integrations for the final customer, only with you.
Will I be able to manage thousands of endpoints?
Yes, the architecture is designed to scale without redesigning your entire environment. We have partners working with more than 50,000 endpoints using Command Center.
What business margin can I expect?
MSPs bill for their managed services over the technology. Pandora makes it possible to build a stable recurring revenue model.
Is there a protected area or conflicts between partners?
Yes: Partner Managers manage leads and zones to avoid conflicts between partners.
Can I offer Pandora under my own brand name (white-label)?
Yes, as long as you respect the license and channel relationship. Pandora can be silently integrated into your MSP offering.
Can I integrate Pandora with my current stack (ITSM, ticketing, EDR, SIEM, RMM)?
Yes, and we help you with integrations if needed.
What if a customer requires very specific functionality?
Strategic improvements are prioritized in the roadmap if they make sense for the MSP ecosystem. We can also help you develop it with you.
Do I need a very large team to operate Pandora?
No. With two trained technicians you can operate hundreds of endpoints. Pandora is designed for MSPs with compact and efficient teams.
How does the remote control work?
Through RC: secure remote access even without direct connection to the endpoint. Ideal for MSPs with complex client networks.
What happens if I stop using Pandora?
The subscription model avoids sunk investments. You simply adjust or cancel the license at the next review period.
How do I update Pandora without affecting my customers?
The upgrade cycle is safe and progressive; we teach you how to plan it without interruptions.
Who maintains the central monitoring platform?
You. Pandora gives you tools and support, but the infrastructure is yours and remains under your control.
Can I use Pandora to manage clients from different sectors (health, legal, industry...)?
Yes, Pandora does not depend on the client’s vertical; it manages any environment with endpoints, network and services.
Does it work well with restrictive firewalls or complicated networks?
Yes, Tentacle, RC and agents are designed to operate even in environments with limited or unidirectional connectivity.
What are my risks as a partner?
No commercial: Pandora does not compete with your services, does not sell to the end customer and does not invade your portfolio.
Reviews
“Scalable monitoring and observability solution for MSP”
“
What do you like most about Pandora FMS?
I am very impressed with the capabilities of Pandora FMS, as it has helped solve our main challenge: monitoring the IT infrastructure environment of multiple customers, ensuring solid SLAs.
What do you like the least about Pandora FMS?
It is one of the best tools for centralized monitoring through the Pandora dashboard; even so, I think it would be ideal to have more customization options for the dashboard.
What challenges is Pandora FMS solving and how does it benefit you?
It helps us monitor our IT infrastructure, including network and cloud instances, which has simplified monitoring thanks to the support of a central dashboard.
Jay S. – Head of accounts
Mid-Market
51 to 1000 Employees
Take the next step in your MSP offering with Pandora FMS
Pandora FMS allows you to operate all your clients from a single platform, consolidate services, increase margins and scale your portfolio without technical complexity.
If you want to evaluate how Pandora fits into your managed services, or if you want to develop business with us, you have two clear paths:
