MONITORING TECHNICAL SUPPORT

We are experts in Pandora FMS. You won’t find a team like ours.

Professional & technical support

We include our professional support within the Enterprise license. We have been solving problems for over 10 years, providing our services to all types of companies, both locally and internationally.

Are you a Pandora FMS client? Go to our support portal:

professional support with pandora fms featured license

Our monitoring software is constantly improving

 

We guarantee service continuity and offer support to the technical teams that manage Pandora FMS.

Fast and efficient professional support monitoring technical icon
24/7 Support support monitoring technical icon
Controlled SLA support monitoring technical icon
Multilingual support monitoring technical icon

Fast and efficient professional support

24/7 Support

Controlled SLA

Multilingual

Offered by the same people who develop Pandora FMS.

Offered by Ártica ST engineers, creators of Pandora FMS.

Our support procedures include strict SLA monitoring.

We have a team of technicians who can assist you in both English and Spanish.

Fast and efficient professional support monitoring technical icon

Fast and efficient professional support

Offered by the same people who develop Pandora FMS.

24/7 Support support monitoring technical icon

24/7 Support

Offered by Ártica ST engineers, creators of Pandora FMS.

Controlled SLA support monitoring technical icon

Controlled SLA

Our support procedures include strict SLA monitoring.

Multilingual support monitoring technical icon

Multilingual

We have a team of technicians who can assist you in both English and Spanish.

Support Levels

Troubleshooting SupportEnterprise24/7
Nº. issues per yearUnlimitedUnlimited
Support via webYesYes
Support via phoneNo24/7
Max. Response Time (*)4hImmediate
Emergency responseNoYes
Consultation SupportEnterprise24/7
Remote troubleshootingYesYes
Performance optimizationYesYes

 

Troubleshooting Support: Nº. issues per yearEnterprise: Unlimited
24/7: Unlimited
Troubleshooting Supports: Support via webEnterprise: Yes24/7: Yes
Troubleshooting Support: Support via phoneEnterprise: No
24/7: 24/7
Troubleshooting Support: Max. Response Time (*)Enterprise: 4h24/7: Immediate
Troubleshooting Support: Emergency responseEnterprise: No
24/7: Yes

Consultation Support: Remote troubleshootingEnterprise: Yes
24/7: Yes
Consultation Support: Consultation SupportEnterprise: Yes24/7: Yes

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