MONITORING TECHNICAL SUPPORT

We are experts in Pandora FMS. You won’t find a team like ours.

Professional & technical support

We include our professional support within the Enterprise license. We have been solving problems for over 10 years, providing our services to all types of companies, both locally and internationally.

Are you a Pandora FMS client? Go to our support portal:

professional support with pandora fms featured license

Our monitoring software is constantly improving

 

We guarantee service continuity and offer support to the technical teams that manage Pandora FMS.

Fast and efficient professional support monitoring technical icon
24/7 Support support monitoring technical icon
Controlled SLA support monitoring technical icon
Multilingual support monitoring technical icon

Fast and efficient professional support

24/7 Support

Controlled SLA

Multilingual

Offered by the same people who develop Pandora FMS.

Offered by Ártica ST engineers, creators of Pandora FMS.

Our support procedures include strict SLA monitoring.

We have a team of technicians who can assist you in both English and Spanish.

Fast and efficient professional support monitoring technical icon

Fast and efficient professional support

Offered by the same people who develop Pandora FMS.

24/7 Support support monitoring technical icon

24/7 Support

Offered by Ártica ST engineers, creators of Pandora FMS.

Controlled SLA support monitoring technical icon

Controlled SLA

Our support procedures include strict SLA monitoring.

Multilingual support monitoring technical icon

Multilingual

We have a team of technicians who can assist you in both English and Spanish.

Get started on your monitoring today

Support Levels

Troubleshooting Support Enterprise 24/7
Nº. issues per year Unlimited Unlimited
Support via web Yes Yes
Support via phone No 24/7
Max. Response Time (*) 4h Immediate
Emergency response No Yes
Consultation Support Enterprise 24/7
Remote troubleshooting No Yes
Performance optimization Yes Yes

 

Troubleshooting Support: Nº. issues per year Enterprise: Unlimited
24/7: Unlimited
Troubleshooting Supports: Support via web Enterprise: Yes 24/7: Yes
Troubleshooting Support: Support via phone Enterprise: No
24/7: 24/7
Troubleshooting Support: Max. Response Time (*) Enterprise: 4h 24/7: Immediate
Troubleshooting Support: Emergency response Enterprise: No
24/7: Yes

Consultation Support: Remote troubleshooting Enterprise: Yes
24/7: Yes
Consultation Support: Consultation Support Enterprise: Yes 24/7: Yes

Need help to monitor your business?