Professional & technical support
We include our professional support within the Enterprise license. We have been solving problems for over 10 years, providing our services to all types of companies, both locally and internationally.
Are you a Pandora FMS client? Go to our support portal:
Our monitoring software is constantly improving
We guarantee service continuity and offer support to the technical teams that manage Pandora FMS.
Fast and efficient professional support
24/7 Support
Controlled SLA
Multilingual
Offered by the same people who develop Pandora FMS.
Offered by Ártica ST engineers, creators of Pandora FMS.
Our support procedures include strict SLA monitoring.
We have a team of technicians who can assist you in both English and Spanish.
Fast and efficient professional support
Offered by the same people who develop Pandora FMS.
24/7 Support
Offered by Ártica ST engineers, creators of Pandora FMS.
Controlled SLA
Our support procedures include strict SLA monitoring.
Multilingual
We have a team of technicians who can assist you in both English and Spanish.
Get started on your monitoring today
Support Levels
| Troubleshooting Support | Enterprise | 24/7 |
| Nº. issues per year | Unlimited | Unlimited |
| Support via web | Yes | Yes |
| Support via phone | No | 24/7 |
| Max. Response Time (*) | 4h | Immediate |
| Emergency response | No | Yes |
| Consultation Support | Enterprise | 24/7 |
| Remote troubleshooting | No | Yes |
| Performance optimization | Yes | Yes |
| Troubleshooting Support: Nº. issues per year | Enterprise: Unlimited | 24/7: Unlimited |
| Troubleshooting Supports: Support via web | Enterprise: Yes | 24/7: Yes |
| Troubleshooting Support: Support via phone | Enterprise: No | 24/7: 24/7 |
| Troubleshooting Support: Max. Response Time (*) | Enterprise: 4h | 24/7: Immediate |
| Troubleshooting Support: Emergency response | Enterprise: No | 24/7: Yes |
| Consultation Support: Remote troubleshooting | Enterprise: Yes | 24/7: Yes |
| Consultation Support: Consultation Support | Enterprise: Yes | 24/7: Yes |
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