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ITSM - Release

OUM #108

New Features and Improvements

New Global Inventory Field Management

We have made a significant improvement to the management of global inventory fields. Starting with this version, these fields are managed from a new centralized section, avoiding the duplication that existed until now in each Object Type.

With this change, we achieve:

  • Greater consistency in configuration.
  • Reduction of errors by avoiding duplication.
  • More agile and efficient management.

ITSM - Release 108

ITSM - Release 108

ITSM - Release 108

New Task Types in Project Tasks

With the aim of offering greater customization in Project Tasks, we have incorporated new Task Types that allow you to add specific custom fields for each need, enabling more flexible, accurate, and comprehensive task management.

Now you can:

  • Select the desired Task Type within each task.
  • Configure the available fields according to the selected type.
  • Add additional information tailored to the project context.

ITSM - Release 108

ITSM - Release 108

OAuth 2.0 integration for sending and reading email

Due to new Microsoft O365 security policies, traditional connection methods for sending and reading email are no longer supported. In this version, we have incorporated integration via OAuth 2.0, allowing secure authentication with Microsoft servers.

ITSM - Release 108

Improvements and small changes

Case# GitLab# Description

N/A

3008

A contract end date parameter has been added to the contract list filter.

16429

1845

  • Related: 3590, MR 108

Compatibility for sending and receiving email via Microsoft® OAuth 2.0.

N/A

3100

  • Related: 3591, 3592, MR 108

Custom fields have been added to project tasks.

Known Changes and Limitations

Case# GitLab# Description

N/A

2978

The focus behavior has been changed when pressing the CTRL+f key combination on pages with list filtering options.

N/A

2991

In project tasks, the option to add multiple users at once has been enabled.

N/A

3004

Visual adjustments have been applied to the GitLab integration settings for PITSM.

N/A

3012

In the project list, the Group column no longer contains a link and now displays an informational pop-up message.

N/A

3018

  • Related: 3383

Filtering in the Operator detailed report has been improved with a clean and intuitive interface.

N/A

3030

True/false custom fields have been updated for incident creation and editing.

N/A

3088

A confirmation message has been added when deleting a team in the Changes functionality, if the team has assigned items.

N/A

3207

Visual adjustments have been applied to PDF-generated invoices.

N/A

3209

The minimize and maximize button in the left sidebar of the Web Console has been relocated and redesigned.

N/A

3226

A total time consumed field has been added to the advanced incident details.

N/A

3287

A Spanish translation has been added to the Statistics section in projects.

N/A

3292

For project tasks, the behavior has been updated so that changing the progress bar does not alter the task status.

N/A

3306

  • Related: 3433

An option has been implemented to force users to configure their second authentication factor when 2FA is enabled globally.

N/A

3384

Additional functionalities have been added to the mobile Web Console for incident creation.

N/A

3427

The application name has been implemented as a constant to ensure consistent display across the PITSM Web Console.

N/A

3534

For new PITSM installations, default fields in the incident view have been updated, and the description SLA affected has been changed to SLA triggered.

N/A

3450

In performance reports, a column has been added to describe non-billable work hours, and the user interface has been reviewed and redesigned.

Fixed vulnerabilities

See our Common Vulnerabilities and Exposures (CVE®) list.

Case# GitLab# Description

N/A

3399

Fixed involuntary access to menu options explicitly marked as hidden items. It is now ensured that groups and users with view permissions continue to have access to them.

Bug Fixes

Case# GitLab# Description

N/A

2958

  • Related: 2989

Authentication and user creation via LDAP® and MS AD® have been rectified, including visual adjustments.

N/A

2960

The external link in the PITSM Wiki (syntax reference) has been replaced with an internal link.

N/A

2973

Fixed text and image size issues in the weekly time log section.

N/A

2974

In the operator support report, only active users are displayed.

N/A

2975

The general support report now displays correct percentage values in charts.

N/A

2987

Corrected label description in the Budget section of project details (Total per profile having cost).

N/A

2994

Card editing in Board View has been fixed to allow a resizable window.

N/A

2999

Corrected the previous and next links in the workflow rule assistant.

N/A

3006

Fixed issues when disabling user logins in the Web Console.

N/A

3019

The Project expense report now renders correctly in full-screen view.

N/A

3053

Filtering by date, type, and users works correctly in the Detailed user report.

N/A

3054

Fixed hour counting in the project view to consider assigned tasks and members.

N/A

3078

Removed overflow in the task member list in Board View.

N/A

3090

The date section in Changes administration has been improved.

N/A

3166

The Support statistic by priority widget now displays correctly in Mozilla Firefox.

N/A

3168

  • Related: 1942

ACL restrictions have been applied to user mentions across Incidents, Projects, and Changes.

N/A

3169

The user list in the general project view has been optimized based on available screen space.

20824

3184

The task delay calculation has been adjusted based on task status and last Work Unit date.

N/A

3211

The contract link in the project view has been fixed.

N/A

3218

Quick project editing (dates and members) has been repaired.

N/A

3237

Mobile interface terminology has been corrected.

N/A

3254

Fixed invoice filtering by amount.

N/A

3255

The closure satisfaction dialog has been removed from the detailed incident report request.

N/A

3257

Corrected user access in assigned tasks (People → My task assignments).

N/A

3269

Global custom fields are now displayed in a single column in the project list.

N/A

3271

  • Related: 3171

Fixed text formatting in project descriptions and task comments.

N/A

3276

Added a group-by-company filter to the user list.

N/A

3283

Corrected image handling in email template editing.

21236

3284

  • Related: 3593

Automatic password generation has been added when password policy is enabled.

N/A

3290

Fixed 404 errors in file download links.

N/A

3293

Corrected incident filtering based on ACL permissions.

N/A

3302

Project custom fields are now displayed in a clean and summarized layout.

N/A

3305

The temporary password email now displays the associated username.

N/A

3308

Fixed saving of user data with custom fields.

N/A

3309

Resolved issues with custom user avatars.

N/A

3313

Updated descriptive text in audit access logs.

N/A

3323

Added exception handling for invalid HTML/CSS in incident descriptions.

N/A

3326

Updated translations in the Web Console item load notification.

N/A

3332

Resolved access to project views with custom fields for standard users.

N/A

3333

Corrected the task copy process between projects.

N/A

3344

  • Related: 3405, MR 108

Fixed CSV inventory export with global custom fields.

N/A

3347

Fixed several visual issues in the Detailed ticket report when in full-screen mode.

N/A

3348

Corrected inclusion of attached images in the Detailed ticket PDF report.

N/A

3350

  • Related: MR 108

Added data indexing to the Changes functionality to improve performance.

N/A

3352

Fixed filtering and tree view in inventory with custom fields.

N/A

3353

  • Related: 3405

Added support for link-type custom fields in inventory items.

N/A

3359

Corrected time totals in the monthly user calendar view.

N/A

3547

Fixed modal Work Unit creation and link handling in Board View for projects.

N/A

3375

When a user is disabled (except superadmin), all active sessions are closed.

N/A

3400

Disabled users have been excluded from the tactical view.

N/A

3401

Removed the ability to post duplicate comments in Work Units.

N/A

3416

Removed duplicate incident saved successfully messages.

N/A

3419

Corrected the sum of worked hours in team performance reports.

N/A

3426

Implemented ACL inheritance in the mobile Web Console.

N/A

3428

Added an expiration date to session cookies.

N/A

3431

Corrected the display of roles in the project detailed view.

N/A

3432

Fixed HTML rendering in the Work Unit detail view.

N/A

3434

Added read-only permissions to directories for email image attachments.

N/A

3440

Added a database index to speed up access to project tasks.

N/A

3444

Fixed attachment file permissions for project administrators.

N/A

3443

Resolved SQL query errors in the general ticket view.

N/A

3451

Fixed HTTP 404 errors in group management with pagination.

N/A

3452

Corrected descriptions and filenames of ticket attachments in comments.

N/A

3453

Project group icons are now limited to 20×20 px.

N/A

3458

Visual corrections applied to the PITSM About window.

N/A

3464

Corrected the default time value for Work Units created in projects.

N/A

3465

Fixed the filtering mechanism in the user group list.

N/A

3466

Enabled item deletion in email templates.

N/A

3516

Corrected the display of user initials without avatars in project members view.

N/A

3557

Fixed PDF support report generation to include only filtered items.

These release notes describe new features, improvements, and fixed issues, as well as some fixes for known issues. For more information on previous versions, visit the release notes section on our website.

For information about minimum system requirements, visit the installation section in our official documentation.

How to update Pandora ITSM
  • By means of Warp Update online (or offline).
  • Automatic Update Manager. It requires internet connection on Pandora ITSM console.
  • Manually update the Manager through OUM update files in Pandora ITSM console.
  • Manual package installation (rpm, deb...) and later update of the console through the web interface.

You may find more information about Pandora ITSM downloads on our website:

Find more detailed information and steps to follow in updating each item on our Wiki.

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