Privacy policy

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Privacy Policy

Introduction

We, Ártica Soluciones Tecnológicas S.L, take protection of your personal data very seriously and strictly adhere to the rules laid out by data protection laws, specially the GDPR. The following policy provides an easy to understand overview of how we ensure this protection and what kind of data is collected for what purpose.

Information about the Collection of Personal Data

Below we provide information about the collection of personal data when using this website and Pandora FMS. Personal data is any data that can personally reference you, such as your name, address, email addresses or user behavior.

Provider Identification

The service provider in accordance with spanish laws is Ártica Soluciones Tecnológicas S.L, located at Gran via 62, Madrid (Spain) with CIF B84491109.

Data Security

We maintain technical measures to ensure data security, in particular to protect your personal data from threats when transmitting data as well as from third party access. These measures are adjusted according to the latest technologies.

Collection of Personal Data for Informational Use

When you merely use the website for informational purposes, i.e. if you do not log in to use the website, register, or otherwise provide us with information, we do not collect any personal data, except for the data transmitted by your browser that enables you to access the website. This includes:

  • IP address
  • Date and time of the request
  • Time zone difference from Greenwich Mean Time (GMT)
  • Content of the request (specific site)
  • Access status / HTTP status code
  • Volume of data transmitted each time
  • Website from which the request comes
  • Browser
  • Operating system and its interface
  • Language and version of the browser software
  • The country of origin for the visitor

All of these information is deleted after 30 days.

Collection of Personal Data for Use of the Product

By using Pandora FMS, it connect to our central system to check for new updates. Some information from your system is collected, and this includes your software version, current IP address, your email and user-id. This process does not collect any content data and cannot access the contents of your connection.

Information about the Use of Cookies

Furthermore, cookies are stored on your computer when you use our websites. Cookies are small text files that are stored on your hard disk in association with the browser you are using and through which specific information flows to the agency that sets the cookie (in this case, us). Cookies cannot initiate programs nor deliver viruses to your computer. They serve only to make the internet service more user-friendly and effective.

We use cookies in order to be able to identify you for subsequent visits, if you have an account with us. Otherwise, you would have to log in again for every visit.

The information stored using cookies is stored separately from any additional data provided with us. In particular, the cookie data is not associated with your other data.

This website uses persistent cookies, among others. Persistent cookies are automatically deleted after a specified period that may differ depending on the cookie. The persistent cookies that we use persist for about 3 hours after the time they are no longer in use or after the browser is closed.

You are always able to delete the cookies in the security settings of your browser.

Use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “Cookies”, text files that are stored on your computer and enable analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. If you enable IP anonymization on this website, your IP address from Google will be truncated within Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional circumstances will the full IP address be transmitted to a Google server in the USA and shortened there. By order of the operator of the website, Google will use this information to evaluate your use of the website, compile reports on website activity, and provide other services regarding website and internet use to the website operator.

The IP address transmitted by your browser as part of the Google Analytics will not be merged with other data from Google.

You may block cookies from being stored by adjusting the settings in your browser software; however, we would like to point out that in this case, you may not be able to use all of the features on this website to their full extent.

You can also block the collection of the data generated by the cookie and the data related to your use of the website (incl. your IP address) to Google as well as the processing of this data by Google, by downloading and installing a browser plugin available from the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

This website uses Google Analytics with the extension “_anonymizeIp()”. As a result, IP addresses are processed in a shortened form and direct references to people can be excluded.

The use of Google Analytics is carried out in accordance with the conditions to which the German data protection authorities have agreed on with Google. Information about the third-party provider: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. Terms of Use: http://www.google.com/analytics/terms/us.html Overview on data protection: https://support.google.com/analytics/answer/6004245?hl=en as well as the privacy policy: http://www.google.de/intl/en/policies/privacy/

Use of Our Website Features

In addition to an informative use of our website, we offer various services that can be used based on interest. To do this, you must usually provide additional personal data that we will then use to provide the respective service. If extra voluntary details could be provided, these will be marked accordingly.

– Use of the “Contact” Feature

When you contact us via email or via the contact form, we will store your email address and, if you have provided them, your name and phone number in order to answer your questions.

– Use of the “Buy Now” Feature

If you buy our product through our website, we will collect and store your contact data (name, address, and email address), as well as which payment method you have chosen in order to be able to fulfill our obligations under the resulting business relationship. We don’t store any payment detailed information (like Credit Card ID), these details will be managed by a third party: Paypal or Stripe.

If you provide them, we will also store your company name, address and fiscal ID, phone number, as well as the selected country. This information will be used only to generate valid legal invoices for you and to comply with our fiscal authorities.

– Use of the “Subscribe” Feature for the Newsletter

If you wish to sign up for our newsletter, you will have to enter you email address in the appropriate field. We will then store your email address in order to send you our newsletter. You can unsubscribe at any time, and your email will be deleted from all of our databases.

– Use of the “Reply” Feature in the Blog

As part of our blog, you have the ability to add a comment under a post. In addition to the content of your comment, we request and store your name and email address. You can ask us to remove your posts from our blog.

– General Information on the Use of Contact Features

ARTICA is a globally active company. Our employees therefore have contact with many languages. It may be necessary to have the message that you enter into the text field translated through the use of translation tools, so that we can process every inquiry. This will only happen if absolutely necessary. Furthermore, your text will only be translated and used so that we can process it. Please make sure that you do not enter personal information here, if you have concerns about the translation process.

Consent and Limits to Use

When entering personal or business data (email address, names, addresses), the disclosure of your data is entirely voluntary. By entering this data, you indicate your consent that the entered data can be collected for the purposes of establishing contact or for the protection of our own legitimate business interests with regard to advising and supporting our customers and prospective customers. It will not be collected, processed, or used for any other purpose. This consent may be revoked with future effect at any time.

Such data will not be transferred to third parties unless this is specifically requested by yourself.

Data Transfer to Third Parties

We can transfer your personal data to third parties if we offer participation in campaigns, contests, reservations, or contract agreements in conjunction with a third party. In this case, you will be asked specifically about the transmission to the third parties before your data is forwarded.

In some cases, we use external service providers to process your data. We have chosen these providers carefully and have commissioned them in writing. They are bound by our directives and are regularly monitored by us. These service providers will not forward this data to third parties. Insofar as these service providers are located in the US, we will notify you of this in connection with the respective functions. This data processing is also carried out according to current law.

Comments on posts in the blog, among other things, are accessible to everyone. You should check your posts before publishing them in order to ensure that they do not contain information that is not intended for the public. You have to anticipate that your posts will appear in search engines and that they can be accessed globally without a purposeful call to our offering.

Use of Our Online Store

If you would like to place an order in our online store, you can choose whether you would like to enter the data necessary for your order only once for this order, or whether you would like to create a customer account which stores your data for later additional purchases. When you do not create a customer account, we will store your data for the purpose of fulfilling the contract and then delete it as soon as we are no longer legally required to store it. Required fields that are necessary to fulfill the contract are specially marked; any additional information is voluntary. Upon creation of an account under “My Account”, the data entered by you there will be stored with the ability to be revoked later.

We will use the data you enter to fulfill your order. For this purpose, we will give your address data and possibly payment information to companies that support us in this area. We will delete this data after fulfillment of the contract and the tax and commercial storage periods.

In order to prevent unauthorized third party access to your personal data, in particular financial data, the ordering process is encrypted using SSL technology.

Newsletter

For persons to register for our newsletter who are not yet a customer of ours, we use a method called the double opt-in method. This means that after you enter your email address, we will send you a confirmation email to the specified email address where we will ask you to confirm that you want us to send you the newsletter. If you do not confirm within 24 hours, your application will be deleted automatically. If you confirm your desire to receive the newsletter, we will store your email address until you unsubscribe. Storing this is used solely for the purpose of being able to send you the newsletter. We also store your IP address and times when you register and confirm in order to prevent your personal data from being misused.

Your email address is the only piece of information required to send the newsletter. Providing additional (full name), specially marked information is voluntary and will be used solely to personalize the newsletter. This data will also be completely erased upon revocation.

Your consent for the newsletter to be sent can be revoked at any time. You can revoke your consent by clicking on the link provided in each newsletter email or by sending a message to the contact details given in the imprint.

Integration of Third Party Services

It is possible that third party content will be integrated from other websites within this website, such as videos from YouTube, maps from Google Maps, RSS feeds, or graphics. This always presupposes that the providers of such content (hereinafter referred to as the “third-party provider”) detect the IP address of the user. Because without the IP address, they could not send the content to the browser of each user. The IP address is therefore necessary to present this content. We strive to use only such content whose respective providers use the IP addresses solely to deliver the content. However, we have no control over whether the third-party providers save the IP addresses for statistical purposes, for example. We inform users about this insofar as this is known to us.

We are always careful that the European standard for data protection is maintained in order to effectively protect your data.

Links

Our Site contains links to third party Internet sites. We make no representation whatsoever nor accept any responsibility about such sites nor have any control over them. Any third-party content or a link to a third-party site is for informational purposes only.

Applicable Law and Jurisdiction.

Any conflict arising out of or in relation to the application, interpretation or performance of these Terms and the use of the Website and Services, will be submitted exclusively to the jurisdiction of the Courts of Madrid, Spain.

Your Rights

You may contact us either in writing or by email at [email protected] in order to exercise the following rights to the extent your entitled to so under applicable law:

  • You may access your personal data to check and review such data.
  • You may request a copy of your personal data.
  • You may demand that we supplement, correct or delete your personal data; or cease or restrict the collection, processing, use or disclosure of your personal data; the right of rectification also comprises the right to have incomplete personal data completed, including by means of providing a supplementary statement;
  • You may object to the processing of your personal data;
  • You may request to receive your personal data in a structured, commonly used and machine-readable format and – subject to your acquisition of the respective copyrights or other required rights – have it transmitted to another controller, provided that the processing is based on your respective consent or to execute a contractual relationship or a relationship prior to entering into a contract with you.
  • You have the right to lodge a complaint with a supervisory authority in relation to the processing of your personal data, check your country agency contact details at http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.

Should you have any questions, please contact [email protected]

This Policy contains links to sites and information that is not under Artica direct control. These links are therefore subject to change and Artica will review and update this Policy periodically to reflect such changes.

Use of the Website and Services.

You agree to use the Website and the Services in accordance with these Terms and applicable law. Specifically, you will not publish content in interactive areas (Wiki, blogs, forums, etc..) that is illegal in accordance with national, international or European Community law nor any content that violates good faith or any third party rights (including the intellectual property rights, image rights, reputation and honour, etc..)

User Content

You are solely responsible for all data and materials that you transmit to us or upload, post or otherwise publicly make available on the WIKI, BLOG and FORUM websites. Except with regard to data provided through the CONTACT form and the email provided for the NEWSLETTER subscription, you grant us a worldwide, irrevocable, royalty-free, nonexclusive, sublicensable license to use, reproduce, transform, publicly communicate and distribute any such content for the purposes of (i) displaying it on our Site, or (ii) distributing it, either electronically or via other media, to other Users. In no circumstances shall such content be attributable to us.

Responsibility for content.

We do not control or supervise any user content, except when required to by applicable law or competent court or administrative decision. We do however reserve the right to eliminate at any time any content that infringes or may infringe these conditions or prevent its display until proof is provided of ownership of the material provided or the legality of the Content.

Exclusion

We reserve the right to exclude any User from the Website and Services without prior warning should he/she breaches these Terms.

Address and contact information

Ártica Soluciones Tecnológicas S.L

Gran vía 62, 8th Floor

28013 Madrid / Spain

Office phone: +34-915597222

General contact e-Mail: [email protected]

Data Privacy Officer (DPO): [email protected]