Glossary

The purpose of this glossary is to unify and define in detail all the definitions of terms commonly used in Pandora ITSM.

• Determine user permissions.
• In PITSM they are defined by assigning a user User mode over a group.

Just as in GNU/Linux there is a superuser called root, in Pandora ITSM there is also a superuser called superadmin:

• When installing a full PITSM server, a default user is included: Default admin (admin) with the User mode field set to `Super administrator` (this user cannot be deleted).
• This admin user is the first superadmin user and can create additional superadmin users.
• In addition to the superadmin, in PITSM you can create administrator users with the Administration profile, except that, for example, you are unable to define other users as superadmin.

A Workunit is each of the notes associated with a ticket.

• See also “Case study of ticketing flow with Pandora ITSM”.

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