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Pandora ITSM Interface
Login screen
See "Connecting for the first time", as the screens are different and additional steps must be carried out.
The default credentials are:
- User:
admin. - Password:
integria.
Once valid login credentials are entered, the Web Console will display the main welcome page by default. This home page may also be customized by users, as explained in section “Custom screens”.
Pandora ITSM Home Page
The default home page displays a default welcome message and a search engine above it for the Knowledge Base, the Wiki and Manage tickets by default. Depending on the permissions assigned to each user, the search in other areas may also be checked. The number of results in each area is set to ten by default, and may be adjusted in the Visual configuration.
- In the upper left corner, the application logo and right next to it a button to collapse the main menu.
Each user created will have more or less information, both in the main menu and in the rest of the elements, according to the access permissions granted.
- Header with the search engine already described and in the upper right corner the buttons for notifications, help, general configuration of the Web Console, user's own editing and logout button.
- In the lower left corner, access to the Chatbot.
Except for the Standalone user, to save time and for practicality, the other users have an entry in the main menu called User information.
Each user, depending on their user type, will have access to the following options:
- Work unit report: A shortcut to the People → Work unit → Month calendar menu.
- My tickets: A link to the incidents of which the user is the owner.
- Work unit: Shortcut to create a Work Unit (People → Work unit → Add work unit menu).
- Full graph report: Access to Report of persons.
- My task assignments: Displays all the tasks on which the user has to work (even if the user's name is not displayed in the user search bar). Depending on the user type, you can search and display the pending work of other users.
- Go to notifications: From version 105 users of type superadmin] have the option of system and campaign notifications. It shows a list of read and unread messages with the possibility of marking or deleting each one of them or massively according to message selection. In the icon located in User information a red icon will appear if there are unread messages. In the case of campaigns, due to the density of the information, a pop-up window will appear where you will be able to scroll through them one by one. Each campaign will also be displayed as a message in the notification list with the same options to mark as read, unread or delete. In the notifications icon, right next to the general search bar, a reminder of unread campaigns and messages will also appear, with a direct link to them.
