
Innovation and Monitoring



Innovation and Monitoring


“Thanks to Pandora FMS, we have managed to reach 99.5% of SLA thanks to its early warnings. In addition to its after-sales service, we have made the tool evolve to a degree that we did not believe possible.”
Antonio Flores, Toshiba Retail Support Manager
PROBLEM: CLIENTS UNDER CONTROL?
“We have everything under control in all 270 monitored restaurants.“
Previously, we had tested and discarded other monitoring tools, such as IBM, Spiceworks, or Zabbix, but since they were difficult to configure and had no features to trace processes or collect logs, we finally chose Pandora FMS, the right solution hands down.
MONITORING ADAPTED TO HOSPITALITY
One of the main strengths of Pandora FMS is precisely its after-sales service, as it is conceived as a vital backup when it comes to the constant process of developing our monitoring day by day. It should be pointed out that, unlike other tools we evaluated, the concept of “buying the license and then getting by on your own” does not apply at all to Pandora FMS.
MONITORED RESTAURANTS
MONITORED ITEMS
MODULES
CUSTOM PLUGINS
“A tool capable of evolving thanks to its after-sales service.“
RESULTS
Toshiba, as the big IT company it is, develops its own retail software. Something much easier to control thanks to Pandora FMS, which allows you to monitor your own applications without any issues. In addition, together with the Pandora FMS team, we have worked on the development of more than 10 custom-made plugins, both server-specific and for sales kiosks.
The initial deployment was quite simple and fast. The only complex point was to monitor the check-up of the kiosk updates, since it takes into account databases, logs and a large number of associated monitors. Finally, it could be done with the collaborative work of both teams.
Thanks to early issue detection, they offer a better service and their reputation has increased, as well as their quality compared to their competitors. All the departments of our clients agree that the availability and quality of services in restaurants has improved thanks to this tool. Now we can proudly say that we comply with our SLA, providing excellent service standards.
Currently, and given the success of the tool, we seek to implement Pandora FMS in more stores and we intend to take a leap outside Spain so that Toshiba globally provides the best possible service.
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