Monitoring in Retail and Hospitality
State-of-the-art IT Monitoring for the Retail and Hospitality Sector
Pandora FMS offers advanced tools that guarantee the efficiency and security of technological operations in the retail and hospitality sector. Improve the customer experience and optimize the management of your IT resources with our leading technology.
Pandora FMS: comprehensive solution for the retail and hospitality sectors
In the competitive world of retail and hospitality, operational efficiency and customer experience are essential and critical to success.
Incident prevention and resolution
Technology outages can directly impact customers, generating service loss. Monitoring is key to preventing incidents and solving them quickly when they are unavoidable, improving customer experience.
Feature unification
By merging different monitoring features in a single tool, Pandora FMS makes technicians' work easier and will also entail significant savings in TCO.
Real-time monitoring
Pandora FMS detects and solves problems in real time, ensuring that your critical operations are always under control and minimizing downtime.
Customization and decision making
With Pandora FMS, you may customize reports and alerts, allowing you to make informed decisions quickly. This improves both operational efficiency and customer satisfaction.
Data protection and regulatory compliance
By integrating Pandora FMS, you will not only protect your data and ensure regulatory compliance, but you will also optimize the management of your technological resources. This reduces costs and improves profitability.
What is Monitoring for retail and hospitality?
Hospitality monitoring consists of supervising IT technology present in hotels, restaurants, transport and other hospitality-related services. This covers both traditional IT monitoring aspects – supervision of device, application, network or server performance – as well as other items related to hospitality sector activities.
What should you keep in mind?
The hospitality and retail sector monitoring requires special versatility in the monitoring software to be used. This should be able to monitor basic IT technology elements, but also others much closer to the sector needs. Pandora FMS allows monitoring business processes, services, user experience and IoT, adapting specifically to the demands of each business with custom implementations or plugins.
The unification of different monitoring features in a single tool will not only make technicians’ work easier, but will also entail significant savings in TCO. With Pandora FMS, retail and hospitality companies can manage all their monitoring needs from a single dashboard, improving efficiency and reducing operating costs considerably.
For more information and personalized advice, contact us today for more details
What advantages does Pandora FMS offer for your company in this sector?
Thanks to Pandora FMS console, you may monitor hundreds of thousands of machines in restaurants, venues, hotels, transport and booking websites.
Flexible licensing. You may grow in a staggered manner, with long-term plans with flexibility in the number of licenses. Adjust your investment according to the changing needs of your business.
Coordinate the business infrastructure in a high number of physical locations distributed geographically. Scale from a few dozens to hundreds of different locations. With a single license for all features, no small print, easy to understand.
High customization, from data capture (suitable for embedded environments, restricted access, etc.) to display, on fully customizable screens, showing information segmented by department, customers, areas, groups, etc.
Get ahead of the problem before the customer notices it. Be proactive in a centralized way and coordinate the technical response. Receive alertes about issues before they even take place. Centralize everything in a single dashboard.
Receive feedback from your customers and the work of your technicians, with specific issue resolution reports. Get your technicians remote access to all the computers of your different offices. Streamline troubleshooting.
Have a unique inventory where to centralize incidents and changes. Manage your computer park centrally with Pandora FMS inventory tool. Maintain full and efficient control of all your IT assets.
Ensure that the reservation system works 24/7 from anywhere in the country or the planet. Monitor the reservation system, simulating a test from different physical locations for constant reliability.
Be able to offer the information to each center, by zones, departments or locations. Obtain specific SLA reports for each type of service, suitable to check supplier information. Easily share critical data.
Measure the SLA of suppliers in a detailed and centralized way. Assign users and permissions to each user group. Pandora FMS is 100% multitenant. Manage and control every aspect of your hired services.
Measure customer satisfaction in a unified and autonomous way. Receive feedback from your customers and the work of your technicians, with specific issue resolution reports. Ensure quality and improvement.
National Technology, for National Projects
Pandora FMS manufactures its own technology since 2004. We offer support in English with a deep understanding of local needs. Some of our projects:
Toshiba
Toshiba is a Japanese electronic device manufacturer. We offer complete solutions at hardware and software levels to both retail and hospitality customers.
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“Our main need was to control the sales kiosks of one of our hospitality customers. Since they are remote machines that are hard to repair since they are isolated from the local staff. We needed a flexible tool that would allow us to significantly increase our SLA. With Pandora FMS, we have achieved all of our goals: control remote devices, meet our SLA and make the tool evolve thanks to its after-sales service.”
Rakuten
Rakuten, which is developing Japan’s broadest range of Internet services, is the pinnacle of e-commerce and the country’s largest online store.
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“We evaluated Open Source and also commercial products. We concluded that the TCO (Total Cost of Ownership) including the Pandora FMS license was the best. In fact, we can control the improvement of our systems due to the increase in monitored items and the cost has been reduced by 40% compared to the current one… it is an innovating product (Pandora FMS). For Rakuten, redundancy and flexibility are very important and very suitable for us.”
