Roadmap

Change management system

Upgrade of the filter system (side)

ChatGPT in the Chat

External calendar management (Google)

Mobile console on Android / iOS

App time tracker (Android / iOS)

Contract workflow (CRM)

Implementation of Javascript forms -> contact) (CRM)

Deal management (old leads) (CRM)

Quote system (deals) (CRM)

Tag system for deals, contacts and contracts

Dynamic contact list management (CRM)

Deal workflow (CRM)

Contact workflow (CRM)

Deal pipeline in columns (as projects) (CRM)

Hubspot data migration (CRM)

We officially launch “Pandora CRM” as part of Pandora ITSM

AI: Automated support assistant for ticket creation

Support for electronic invoicing with VERIFACTU

Embedded forms for helpdesk

Workflows for CMDB

Meeting manager and shared calendar

User tracking via web tracking

AI: Explainability of deal/lead evolution. The idea is to apply artificial intelligence not only to predict the probability of closing a lead or deal but also to clearly explain why it evolves in a certain way. AI is not limited to providing a number or “scoring”; it breaks down the factors influencing the progress (or stagnation) of the deal.

AI: Predictive SLA analysis to identify which tickets are at higher risk of breaching SLA based on context, category, history, and team workload.