New Highlight Features
New Filter System
Pandora ITSM 105 implements a new filtering system that enlarges the result display. This improvement is available in Ticket, USer, Project Boards, Contracts and Invoices views. In future versions, it will be extended to the rest of the sections.
Display of Attached Images in Support Ticket Workunits
Now, support ticket attached images may be directly displayed from the workunit, which makes information review without the need to download and open external files. This streamlines ticket management and enables faster and more efficient analysis of reported cases.
Improved Ticket View
Reorganized the display of all ticket fields to improve their display and management. In addition, added a new contract section that allows operators to check the company’s valid contracts. Also implemented different editor and work unit generator to optimize their operation.
Customizable Ticket View Layout
The ticket view design can be now further customized, allowing you to sort the available fields according to user preferences, as well as adding or deleting those necessary. In addition, those settings may be edited in real time through the new filters, providing more flexibility and adaptability.
Mobile View for Timetracker
Optimized the mobile view for Timetracker, to make it more intuitive and easy to use, incorporating all the options that were previously available only in the web console.
Support for ChatGPT in the Chat
This version integrates support for ChatGPT within the AI option available in Pandora FMS chat. This allows to connect right away with ChatGPT API and get responses quickly and efficiently.
Tags in Tickets
Added support for tags in tickets, which allows you to better categorize and organize cases, making their search and management easier.
Associating Contracts to Projects
Now it is possible to associate projects to contracts, which allows to better assign hours and costs, making costs follow-up and management of each contract regarding the corresponding projects.
New Project Management View by Cards
Added a new card-based project management view, similar to Trello’s interface, allowing for a more visual and dynamic way to organize and view projects. This view makes it easier to track tasks and activities through cards that represent each task.
Project-related enhancements include:
- Tags: Projects can now have tags, enabling more efficient categorization and filtering.
- Custom statuses: Projects and tasks can have custom statuses, providing greater flexibility to tailor management to the specific needs of each team or workflow.
- Improved organization: Cards can be easily moved from one column to another, making it simple to update the status of projects or tasks in real time.
This new feature enhances visibility, control, and collaboration in projects, delivering an experience similar to platforms like Trello but within Pandora ITSM.
New workflow for Timetracker
Implemented a new workflow for Time tracking, optimizing the time logging and tracking process. This enhanced workflow simplifies the management of worked hours, ensuring greater accuracy in time allocation.
For example, workflows can be set up to notify users when they have reached the daily work limit or if they forgot to clock in after a break.
New Licensing System
In this version, a new Licensing system was implemented, in which it will be necessary to request a NEW Pandora ITSM LICENSE for all those customers who upgrade from a previous version.
Menu Warp update→License.
By clicking Request new license, a form will open where the (Auth Key) provided by the support department must be entered.
Click Online validation and finally update the license with the button Update license.
In the event that the Web Console is isolated from the Internet, the offline option may be used by copying the link (text here) which includes the Request key.
UOnce in the web browser with internet access, enter the Auth Key provided by the support department, click Generate and obtain a new license. This must be copied and returned to the Web Console, delete the previous license, paste the new license and click Update license.
New DB outline
For environments upgraded to version 105, it is necessary once you upgrade to this version to rebuild the DB as indicated by the process of upgrading from MySQL 5 to MySQL 8.
New Features and Improvements
| Caso# | GitLab# | Description |
|---|---|---|
|
N/A |
782
|
The view of all support tickets (menu Support→All tickets) is fully customizable and also the columns to be displayed may be configured by default at a general level (menu Setup→Setup→Issue setup→Default custom columns). |
N/A |
1544 |
Added tag feature for tickets that may be used in filters and without ACL for users. |
|
N/A |
2022 |
New workflow for Time Management with configurable automated conditions and actions and it includes sending email notifications. |
|
N/A |
2064 |
New contract section in support tickets, said contracts are filtered by company of the user who created the ticket and by the date of the ticket being in the period of validity of the contract. |
|
N/A |
2381 |
Added notification section for superadmin users that includes start and end dates as well as the option to check as read. |
|
N/A |
2337 |
In the API 2.0 PITSM, added the filtering option "is different from". |
|
N/A |
2515 |
Added task hour calculation next to progress in Work Units, within the monthly calendar view. |
|
N/A |
2540
|
Companies and/or contracts can be associated with projects and/or tasks. |
Known Changes and Limitations
| Caso# | GitLab# | Description |
|---|---|---|
|
N/A |
1526
|
Added staff vacation and leave statuses to the monthly view of PITSM Android mobile app. |
|
N/A |
1898 |
Added URL rewriting to PITSM Web Console (URL rewriting rule) URL rewriting makes it easier for the user to remember them. When the URL is entered into the Apache2 web server with PITSM installed, the URL rewrite engine modifies the syntax in the background to allow the web page to be retrieved in the new format. |
|
N/A |
1967 |
Simplified the interface of the rich text editor TinyMCE used in PITSM Web Console. |
|
N/A |
1971
|
Update to Warp Update 2.0 which makes file download for offline updating easier, among many other advantages and improvements. |
|
N/A |
2021
|
Moved the license menu to section Warp Update 2.0. |
|
N/A |
2086 |
Added field for company identification number to incident ticket export. |
|
N/A |
2121 |
Renamed All tickets section to Tickets. |
|
N/A |
2132 |
Added attached image display to Work Units. |
|
N/A |
2142 |
Updated Web Console login logos. |
|
N/A |
2197 |
Migrated the update system to Warp Update version 2.0. |
|
N/A |
2168 |
Images attached to work units (WU) are saved in directory /attachment. |
|
N/A |
2191
|
The notification icon that appears when a customer is the last to comment on a support ticket remains until there is a response by the support team. |
|
N/A |
2289
|
It is allowed to associate an invoice to several contracts or a contract to several invoices. |
|
N/A |
2296 |
The default installation path changed from the directory named ..\integria\.. to the new one named: ..\pandoraitsm\... |
|
N/A |
2329 |
Work units (WU) without association to any project now have no role. In case of belonging to a project, the work unit will present different options, depending on whether the user belongs to the project and has a task assigned in the role field (as well as in the opposite cases). |
|
N/A |
2316 |
Changed the search selector style in the Search Box widget (Dashboards). |
|
N/A |
2346 |
The tracking order of projects changes order by presenting the most recent one first in the list. |
|
N/A |
2347 and 2348 |
Changed custom fields in the project sheet in their way of being displayed and in their obligatory nature, according to each case. |
|
N/A |
2353 |
Added the reference column to the list in the invoices and companies with invoices views. |
|
N/A |
2363
|
Changed action representations to corresponding icons in workflow rules for support tickets. |
|
N/A |
2382 |
Sorting options and actions to be carried out on said elements were added in the web Console, in a general way, where elements are listed and paginated. |
N/A |
2406 |
Changed field “Resolution epilogue” to be resized by users. |
|
N/A |
2411
|
Changed the display of the list of Work Units so that only that of the user who logged in is filtered in the mobile view. |
|
N/A |
2416 |
Attached files are all compressed into a single compressed file in the invoice lis, which makes their download easier. |
|
N/A |
2440 |
Added several additional fields, such as status and criticality of project tickets, as well as time spent, to the Project bundle of hours report. |
|
N/A |
2441
|
Added editable fields without impacting invoice regeneration: status, payment date, contract, description and internal note. |
|
N/A |
2448
|
Reorganized sections and fields in the support tickets view, in order to take advantage of the screen space. |
|
N/A |
2463 |
Changed the way to select multiple items in the Web Console, from a simple list to checking the boxes for each item, in addition to the possibility of adding all or none. |
|
N/A |
2467 |
Added token to select popup menu or tab preference, or both options on inventory items and tickets. |
|
N/A |
2469 |
Merged the general filter system and its operation, containing exceptions according to each section. |
|
N/A |
2519 |
Added the option of Last month in scheduled reports. |
Fixed vulnerabilities
| Case# | GitLab# | Description |
|---|---|---|
|
N/A |
2417 |
Deleted the login to the Web Console in the handling of the API 2.0 when making any valid query with any of the commands. |
Bug Fixes
| Case# | GitLab# | Description |
|---|---|---|
|
N/A |
1601 |
Fixed persistent blinking in support ticket creation, for the fields where a mandatory option must be chosen after having specified it. |
|
N/A |
1636 |
Fixed the operation of the token for assigning a support ticket to the first user who adds a work unit (menu Setup→Setup→Issue setup→Ticket behaviour→Assign ticket to the first editing user -elated to the token Editor adds a WU on ticket creation-). |
|
N/A |
1747 |
Fixed the token of support ticket attribution to the first user that adds a Work Unito (menu Setup→Setup→Issue setup→Ticket behaviour→Assign ticket to the first editing user -related to token Editor adds a WU on ticket creation). |
|
17171 |
2003 |
Fixed redirection to the list of inventory items after deleting one of its items. |
|
N/A |
2128 |
Fixed access rights CRM profiles and Invoices which includes blockages and/or deletions of invoices. |
|
N/A |
2212
|
Fixed details such as page breaks, very long titles and ticket openings and closings in the same requested month in Project bundle of hours reports. |
|
N/A |
2267
|
Fixed General project and Hours worked reports in calculations and queries to the database. |
|
N/A |
2277
|
Updated the previous product name in several sections of PITSM web console. |
|
N/A |
2310 |
Fixed errors for attaching files in sections Invoice, Contracts, Projects, Companies, Contacts, Work Units, Vacations and sick leave. In addition, the interface and way of working of the dialog box have been matched and the description is now optional. |
|
N/A |
2352
|
Fixed email template editing as well as that of their file permissions when each template is updated. |
|
N/A |
2400 |
Fixed the display of inventory items associated with a support ticket. |
|
N/A |
2401 |
Fixed inventory item linking with support tickets and companies (even separately). |
|
N/A |
2405 |
Expanded the fields of the configuration dialog of the widget Ticket list, correcting their sizes and alignments. |
|
N/A |
2412 |
Fixed Work Unit (WU) display so that they remain in their corresponding boxes and very long texts may be displayed by hovering over them. |
|
N/A |
2416 |
Fixed access rights for invoices, depending on whether they are in issued or received state. When an invoice changes its issued status, its editing is blocked and only users with admin rights will be able to regenerate it. Added information and warning dialogs to guide users through all invoice related processes. |
|
N/A |
2418 |
Removed the dialog box in the detailed report of support tickets for uploading files, since it is not part of the feature. |
|
N/A |
2426 |
Fixed day calculation in staff vacation requests, taking into account days off and/or non-working days. Also fixed an error message that had no relation to the error itself , now it does show what the real cause of the error was in the date processing. |
|
N/A |
2432
|
Fixed SQL error in the custom fields of the inventory view filter. |
|
N/A |
2438 |
Web Console login is case sensitive. |
|
N/A |
2439
|
Fixed the project report, if it is filtered by date, so that it only shows the tasks in process. |
|
N/A |
2449 |
Fixed statistics display for new and recent support tickets (open incidents). |
|
N/A |
2456 |
Fixed the link leading to the monthly work units report in the User information menu |
|
N/A |
2376
|
Fixed the monthly report of customer time bags to show information whether there were work units carried out in the requested month or not. |
|
N/A |
2343 |
Fixed HTML text pasting in Work Units. |
|
N/A |
2402 |
Fixed image use in invoices. |
|
N/A |
2450 |
Fixed SLA calculation when a ticket is reopened. |
|
N/A |
2503
|
Fixed Task and Ticket reports to add the separate Work Unit hours. |
|
N/A |
2505
|
Fixed the inclusion of tasks that start or end (or cover more) than the period of time requested in the Project Hours Bags Report. |
|
N/A |
2518 |
Fixed query error to database in cron for workflow calculations. |
|
N/A |
2580 |
Reviewed and fixed the access control lists (ACL) in projects. |
|
N/A |
2603 |
Now any user may upload files to a Work Unit. |
