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Plugin to integrate the Zendesk ticketing system into Pandora

Type: Agent plugin

With this plugin you can create, update and delete tickets, from terminal, or from the PandoraFMS console.

Parameters

Method -m get,post,put o delete
host -i, –ip name zendesk site
user -us name user (email)
password -p pass  API
token -t token +API
ticket name -tn name ticket
ticket comment -tb content ticket
ticket id -id id ticket
ticket status -ts new,open,hold, pending,solved o closed
ticket priority -tp urgent,high,normal o low
ticket type -tt problem, incident,question, task

 

Samples

Open issue

python3 pandora_zendesk.py -m post -i pandoraplugin -us email -p api-pass -tn "manual" -tb "esto es el contenido de la incidencia" -tp urgent -tt "question" -ts new

Update issue

python3 pandora_zendesk.py -m put -i pandoraplugin -us email -p -id 19 -tn "yea22h" -tb "Comg" -tp urgent -tt "question" -ts new

Delete issue

python3 pandora_zendesk.py -m delete -i pandoraplugin -us email -p api-pass -id 4

Documentation
EN: Pandora Zendesk EN
ES:  Pandora Zendesk ES

Article about the plugin on the pandora blog.

EN: https://pandorafms.com/blog/zendesk-plugin/

ES: https://pandorafms.com/blog/es/plugin-de-zendesk/

 


Only enterprise users can view the download links.

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For correct visualization of the Pandora FMS library extension, you must have installed version NG 760 or superior

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