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Loading...Plugin to integrate the Zendesk ticketing system into Pandora
Type: Agent plugin
With this plugin you can create, update and delete tickets, from terminal, or from the PandoraFMS console.
Parameters
| Method | -m | get,post,put o delete |
| host | -i, –ip | name zendesk site |
| user | -us | name user (email) |
| password | -p | pass API |
| token | -t | token +API |
| ticket name | -tn | name ticket |
| ticket comment | -tb | content ticket |
| ticket id | -id | id ticket |
| ticket status | -ts | new,open,hold, pending,solved o closed |
| ticket priority | -tp | urgent,high,normal o low |
| ticket type | -tt | problem, incident,question, task |
Samples
Open issue
python3 pandora_zendesk.py -m post -i pandoraplugin -us email -p api-pass -tn "manual" -tb "esto es el contenido de la incidencia" -tp urgent -tt "question" -ts new
Update issue
python3 pandora_zendesk.py -m put -i pandoraplugin -us email -p -id 19 -tn "yea22h" -tb "Comg" -tp urgent -tt "question" -ts new
Delete issue
python3 pandora_zendesk.py -m delete -i pandoraplugin -us email -p api-pass -id 4
Documentation
EN: Pandora Zendesk EN
ES: Pandora Zendesk ES
Article about the plugin on the pandora blog.
EN: https://pandorafms.com/blog/zendesk-plugin/
ES: https://pandorafms.com/blog/es/plugin-de-zendesk/
Only enterprise users can view the download links.