Features and improvements:

• Interface change. New menu.

• New API v2.

• New About view.

• New detailed users report.

• New vacation days report.

• Cache control in updates.

• Improved Inventory listing.

• License information in About.

• Image size control when uploading user avatar.

• Confirmation of deletion in massive ticket operations.

• Possibility to sort the columns of the contracts list.

• Possibility to add new status to inventory objects.

• Possibility to manage custom ticket fields through workflow.

• Identification of internal comments in tickets.

• Restrict notifications of internal ticket comments.

• New custom user avatars.

Bug fixes:

• Scheduled reports.

• Sending ticket notifications.

• Edit tickets by grouped user.

• Invoice download.

• Default values when creating an inventory object.

• Support Dashboard filter.

• Invoice statistics.

• Image folder permissions.

• Cron execution.

• Invoice due date edition.

• ACL group list.

• Contract list filtering.

• Wiki edition.

• Custom filter loading.

Features and improvements:

• Maintain message history when creating a mail ticket.

• Mail ticket notifications keep all ticket information.

• New activity summary report in GitLab.

• No users will be created in mail ticket management if you only add a WU to the ticket.

• Alternative mail templates can be marked as default templates.

• Display user contact details via QR code.

• Dynamic “My tickets” filter for tickets and dashboards.

• Possibility to choose custom favicon.

• Tracking of user-created tickets.

• Unification of the search system.

Bug fixes:

• Invoice creation.

• The concept of rentals is not shown in invoices generated in PDF.

• Wrong counting of hours when entering vacation days.

• File upload size limitation.

• Wrong email signature insertion.

• Automatic refresh of Dashboards.

• Problem when closing tickets with certain profiles.

• Notification of ticket changes to participating users.

• Problem updating custom fields of inventory objects.

• Incorrect display of ticket description.

• Project cost is not taken into account when displaying reports.

• Invoice files disappear when locking invoices.

• CSV export of invoices.

Developments:

• Create child ticket from an existing one.
• Import groups to CSV.

Improvements:

• Authentication with Google Auth.
• Visual improvements in titles and texts.
• Improvements in the home screen.
• Allow to create users without email.
• Attachments in tasks.
• Massively add users to projects/tasks.

Error resolution:

• User count grouped by company.
• Visualization of the list of workflow rules.
• Company search by custom field.
• ACLs of standalone users.
• People Report error.
• Quick ticket editor.
• Profile creation.

Developments:

• Custom fields in Projects.
• Workflow in Projects.
• Allow ticket closing only to the owner user.
• Duplication of Contracts.
• Massive deletion of files associated to Downloads.
• Possibility to hide the product version.
• Email notification when changing the user password.
• User import from CSV.
• Possibility to use private user images.

Improvements:

• Improved email ticket attachment management.
• Discard emails from disabled users.
• Ticket sorting in Dashboard.
• Contract listing and search engine.
• Counting of hours assigned to Projects.
• Organization of Tasks associated to Projects.
• Invoices sorting.
• Visual improvements in Calendar.

Error resolution:

• Widget titles.
• License expiration messages.
• “Reset all data” from Configuration section.
• Invoice creation.
• User creation.User autocompletion.
• WUs edition.
• Report Scheduler filter.
• Duplicate ticket creation via API.

Developments:

• New Dashboard view.
• HTML view of tickets created by email.
• Cascade deletion of related information when deleting a company.

Improvements:

• Possibility to add more concepts in invoices.
• Security improvements.
• Visual interface improvements.

Error resolution:

• Problem when attaching files.
• Ticket creation function via API.
• Color change in setup does not affect all elements.
• Ticket filter by company.
• Error in company creation.
• Error when updating project groups.

Developments:

• New general project report.
• New filter in vacation report.
• New text editor for ticket description.
• Last login information.

Improvements:

• Export of ticket list to CSV.
• Ticket upload performance.
• More intuitive sorting of project listings.

Troubleshooting:

• Error resolution.
• Creation of profiles.
• Duplicate comments.
• Images displayed in ticket comments.
• Editing of work unit dates.

Developments:

• New Support report detailed by user and type.
• New macros for templates of work parts.
• Possibility to create tickets from inventory objects.
• New view of tickets associated to inventory from the inventory object itself.
• Ticket search engine in side menu.

Improvements:

• Security improvements.
• Visual improvements in the interface.
• Automatic calculation of payment deadline in invoices according to due date.

Troubleshooting:

• Ticket display for users grouped by company.
• Interaction of the side menu with the vacation calendar.
• Problem when attaching files to tickets.
• Invoices cannot be created.
• Error in contract creation.
• Problem in report scheduler.
• Problem in Inventory filtering by parent object.

Developments:

• New resolution epilogue macro.
• New maintenance task for deleting files attached to tickets.
• Ticket creation and inventory buttons in side menu.
• Integration with GitLab.
• Integration with Pandora FMS.
• External link in downloads.
• SQL_MODE check.
• Interface color customization.
• Simultaneous edition warning in contracts and invoices.
• Automatic calculation of time spent on tasks.
• New view of invoices associated to contracts.Improvements:

Improvements:

• Loading of inventory objects in tickets.
• Translations update.
• Performance in contract search.
• Performance of some API functions.

Troubleshooting:

• Ticket count in dashboard view.
• Link to parent ticket in ticket detail.
• Inventory ACL.
• Loading of linked fields of ticket types.
• Delete custom fields from contacts.
• Various calendar issues.
• Global news visibility.
• Scheduled reports.
• Knowledge base search engine.
• Search for users in ticket comment creation.
• Some vulnerabilities have been fixed.

Developments:

• Chatbot.
• File upload in sections: Downloads and Tickets.
• Sample data preloaded in database.
• Possibility to reset all data saved in database.
• New section to add vacations or absences due to illness.
• New macros in the sending of emails. 
• Show tickets score.
• New quick invoice search in contract edition.
• Possibility to show user name instead of id in ticket listing.

Improvements:

• Simplification of the Projects section.
• Improved Operator detailed report.
• Visual improvements in menus and views.
• Error messages when logging in.
• Visual improvement in inventory list.

Troubleshooting:

• Quick ticket editing.
• Error in Gantt chart.
• ACLs of several sections.
• MySQL error in People report.
• Company search engine in user edition.
• List of KBs in home screen.
• Modification of “force change pass” token.

Developments:

• New report scheduler.
• New report template editor.
• New user profile for report management.
• New detailed ticket report.
• Newt ticket evolution report.
• New detalles report by operator.
• Now you may create custom reports in contacts.
• New search by closing date in ticket list.
• Maintenance task for old report cleansing.
• Possibility of assignions the time devoted to a work unit to several users.
• New filter for Enterprises.

Improvements:

• Improvements in authentification with Active Directory.
• Report section structure reorganization.
• Attached file upload limit.
• Solved ticket suggestions when creating a new ticket.
• New ticket lifespan macro.
• Feedback system.
• Getstats API función optimizaation.
• Knowledge base Element creation wizard when closing a ticket.

Troubleshooting:

• Password policy.
• Group form inventory item search.
• Enterprise list custom field filtering.
• Attached files to Contacts.
• Enterprise-grouped user ACLs.
• QR code in inventory item form.
• Email forwarding with https.
• Lead creation from form.

Developments:

• New Time Tracker section. It is a new feature that allows users to clock in and out, in addition to registering breaks and the location where they work from.
• New view where to check the status of other users: whether they are working, in the office, taking a break…
• New daily, weekly and monthly reports related to users’ working hours.
• New interface. New menus.

Improvements:

• Ticket Dashboard view.
• New terms have been added to workflow terms and conditions.
• Now, ticket custom fields can be mandatory.
• Header custom location name.
• Inventory objects list.
• Global search.
• Auditing.

Troubleshooting:

• My tickets list.
• Ticket comment creation.
• Knowledge base editing.
• Pagination.
• User editing.
• Lead exportation to CSV.
• Contact management.

Features

• Invoice contract linkage.
• Edition of hours spent on ticked comments.

Developments

• Client section ACLs.
• Calendar events.

Troubleshooting:

• Ticket with standalone users display.
• MySQL failures.

Improvements:

• New functions in API.

Troubleshooting:

• Solved several problems in ticket management.

Improvements:

• New login screen.
• Permissions in CRM section.
• Search for Leads.
• Search for Invoices.

Troubleshooting:

• Fixed vulnerability: SQl Injection.
• Fixed vulnerability in file upload.
• Problems in user sessions.
• MySQL errors.
• Generation of licenses in Contracts.
• TinyMCE editor in several CRM section views.
• List of Downloads of File Releases without type was not shown properly.

Improvements:

• Office365 mail management.
• New task ‘Telework’ not associated with Projects.

Troubleshooting:

• File Releases pagination.
• Visualization of File Releases icons.
• User Tickets Dashboard with profile grouped by company.
• Move tasks between different projects.
• Application of customized filters in Support Reports.
• Alarms in Leads section.
• Home screen links.

Improvements:

• Eliminated security vulnerabilities in some forms.
• ACLs from the People section.
• Translations.

Troubleshooting:

• Loss of the description field in files attached to Contracts.
• Problem in the execution of workflow rules in real time.
• Error when loading custom fields in the Tickets creation/edition form.
• Loss of decimals in rectifying invoices.
• Problem in the notification of changes in tickets by email.
• Problem in the language selection in the Translated Strings section.

Improvements:

• Translations.
• Personalized fields of textarea type.
• Search for Invoices.
• Contextual help.
• Visual improvements in buttons.

Troubleshooting:

• Download of attached files of Contracts.
• Uploading of contract attachments.
• Generation of Contract Templates.
• Creation/Edition of Leads.
• ACLs applied to standalone users.
• Contract ACLs.
• MySQL Errors.
• Assignment of Tickets to disabled users.
• Use of custom fonts in text editor.

New features:

• Hide in the invoices the Fiscal Identifier field corresponding to the company.

Troubleshooting:

• Failure to visualize HTML encoding.
• Creation of users/tickets through email.

Improvements:

• Improved the contextual help.
• Improved the formatting of data returned by the API.

New features:

• New user profile ‘Human Resources’ that allows the management of Work Units.
• New special task “Doctor’s visit” available for Work Units.
• It is now possible to attach files to Work Units.
• It is now possible to attach files to Projects.

Troubleshooting:

• Calculation of hours assigned to projects when editing tasks of that project.
• Error in Personalized Ticket Filters.
• ACLs in Ticket Filters.
• Error when adding profile to a user.
• Linked fields of ticket types are displayed incorrectly.
• Language selection in General Setup.
• Editing of mail configuration parameters.
• Creation of Contacts.
• Notification to user creator of Ticket when they are opened through the mail.
• ACLs of grouped users.

Improvements:

• Performance in the Annual Calendar view.
• Visualization of Work Units.

New features:

• Custom fields for milestones.
• Be able to select items from the mail queue to modify or delete them.

Troubleshooting:

• Problem when adding custom links.
• Calculation of sums in Invoice Report.
• Error when creating Contract with non-existent company.
• Export to PDF of Invoices.
• Wrong count of `Involved Persons’ in Resolution Report.
• Problem attaching files in response to Leads.
• Error when executing Workflow Rules in cron.
• Failure in the operation of the Translate Strings section.
• Error in the calculation of the’Hard limit’ in the creation of Tickets.
• SQL errors.
• Deletion of global custom fields of Tickets.

Improvements:

• Improvements in Gantt Chart.
• New sources in Invoice Report.
• Visual improvements in modal windows of confirmation.
• Visual improvements in Graphics.
• Editing of Wiki pages.

New features:

• Upgraded to PHP version 7.
• PDF library upgraded to version 6.1 of mPDF.
• Flexibility in report creation.
• New user profile. In addition to administration user, grouped and isolated user, Integria has a new user profile grouped by Company.
• It is now possible to customize the logical operations that can be performed with the conditions of the workflow rules.

Troubleshooting:

• Problem when deleting workflow rules.
• SQL error when creating users.
• User language.
• Installation of demo database.

Improvements:

• People Report.
• Resolution Report.

New features:

• Now you can attach files to Contracts generated from customizable templates.
• Sending of Tickets notification on demand.
• New conditions for the execution of Workflow Rules.
• Setting a hierarchy of Download Types in the Support section is now possible.
• New levels of access to the Clients section.

Troubleshooting:

• Fixed the condition ‘Text string search’ of the Workflow Rules.
• User avatar upload in installations on Windows OS.
• Coding of line breaks in email notifications.
• Status selection in the Inventory search and form.
• Export of Custom Reports to CSV.
• User pagination of the People section.

Improvements:

• Management of user vacations within the People section.
• Legends in graphs.

New features:

• It is now possible to change the type and group of a ticket automatically using the workflow rules.
• Q/A information has been added to the Support Report. It is a new section where you can consult the score of each ticket.
• Log of activity of tickets and work units related to a task.
• New option to automatically assign a ticket creator to the first user to write a comment on the ticket.
• Option to export the Reports to CSV.

Improvements:

• Valuation of tickets by the user creator after closing.
• Display of texts from the Clients section.
• Display of total quantities invoiced by company.
• Display of user images that are sent by email in notifications.
• Display of graphs.

Troubleshooting:

• Deletion of workflow rules.
• Broken link to Knowledge Base elements.
• Filtering in the ticket search.

Troubleshooting:

• Search filters are not maintained when performing massive operations on tickets.
• Error when creating a physical inventory object.
• Mistaken template when sending project notifications.
• Error loading user avatar.
• Failure in the API function that displays ticket statistics.
• Bug in project ACLs.
• Error when downloading work parts.
• Incorrect execution of the CRON in Canary Islands time zone.

Improvements:

• New support report. Resolution report.
• New people report. General report.
• Aesthetic improvements in the visualization of CRM section data.
• Help in the Projects section.
• Help in the Reports section.
• Help in the section People, section Groups.
• Visual improvement of warning windows.
• Visual improvement in the Wiki section.

Troubleshooting:

• Incorrect counting of tickets belonging to ‘isolated’ users.
• Error when removing people from a task.
• ‘Parent’ field of a non-editable task.
• Creation of custom fields in the Contracts section.
• SLAs.

Improvements:

• Task creation/editing form.
• Simplificationo of the Projects menu.
• PDF reports visualization.
• Edition of articles from the Knowledge Base.
• Inventory export support.
• HTML email processing.

New features:

• New home screen that includes a search engine for the Knowledge Base.
• Integration of eHorus with Inventory.
• New Ticket filter on Dashboard.
• Option that allows users who do not belong to any group to create Tickets.
• Group duplication is now possible.

• Fixed minor bugs.

• New API functionality. It is now possible to add inventory objects to an already created ticket.
• Improved Office 365 support.
• Solved problem in sending emails through workflow rules.

• Customized Contract fields can be grouped into sections.
• New functions have been added to the API.
• It is possible to choose the order in which the personalized fields of Tickets, Companies and Contracts are displayed.
• Creation of Inventory objects is now allowed without assigning an owner to it.
• Creation of Contracts without associated Company.
• Visual improvements in pagination.
• Updated translations.