Concordia College Alabama

Customer Stories

“After looking for months on Inventory solutions, we ran into multiple solutions that often were too simple, or too complex, extremely costly and not friendly.”

Gabriel Martires. Software & IT Projects Tecnical Responsible at Concordia College Alabama.

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Background and starter point: The Challenge

Concordia College needed desperately a program like Pandora ITSM to have a better management of the incoming and disposed devices through out the year. Paper list and spread sheets were confusing, easy to get lost and impossible to keep up with. The inventory side of Pandora is ideal to management our current inventory, add dates, devices info, and their location. It helps us organizing all the IT inventory: access points, PCs, printers, servers, and much more.

Pandora ITSM has become vital to all our daily activities and functions. Having to manage people and equipment is extremely challenging. It practically inpossible to remember who checked what in or out but no with a software as well made as Pandora ITSM. Pandora ITSM has become our most applications for its simplicity to use, reliability and simple management.

Response to the problem: The solution

After looking for months on Inventory solutions, we ran into multiple solutions that often were too simple, or too complex, extremely costly and not friendly.

We tested a demo and we knew that Integria IMS it was the software to choose. They have a forum where we found support and if any issues came up werent in the dark. We could always find some one available and interested in helping us.

Implementing Pandora ITSM wasnt costly or too diffcult. I am a linux user and I’m not very experience but even then, the installation and deployment step were quite easy to follow. We install Pandora ITSM on and HP workstation with around 1 TB of space and 4 Gb of ram.

“Integria IMS has become vital to our daily activities and functions.”

Gabriel Martires. Software & IT Projects Tecnical Responsible at Concordia College Alabama.

The site never gets bug down or unreachable which means that the processor are spiking out which to me means that Integria is not also a complete solution but light weight as well.

Results of Pandora ITSM implementation

Using Pandora ITSM has been extremely beneficial for our ourganization since we are held accountable for all the equipment that comes in and gets disposed. My two assistants are responsible for updating and keeping track of the equipment which is valued in the thousands. Staff members and faulty are hired and moved from department to department using different applications as well as hardware.
“After looking for months on Inventory solutions, we ran into multiple solutions that often were too simple, or too complex, extremely costly and not friendly. ”

Gabriel Martires. Software & IT Projects Tecnical Responsible at Concordia College Alabama.

At any giving moment every user is responsible for around $ 2,000.00 worth the equipment such as PC, monitor and a desk phone. By keeping a track of all the equipment the college saves around $ 120,000.00 by avoiding to purchase new equipment every time a user is fired or moved.

My department is very small at the moment, it has vary from 6 to 2 employes at times but currently the total number of users is 3. We have only focused on the inventory part of it so far; since, it was a high priotity to keep of track of equipment and to hold the staff members accountible. Our inventory still being archived and update but it only has 200 items listed.

“Pandora ITSM has become our most applications for its simplicity to use, reliability and simple management.”

Gabriel Martires. Software & IT Projects Tecnical Responsible at Concordia College Alabama.

Implementing Pandora ITSM was neither expensive nor overly difficult. Personally, I am a Linux user, but without much experience, and still the installation and deployment were quite easy to follow.

About Concordia College

Concordia College, one of ten postsecondary institutions in the Concordia University System of The Lutheran Church-Missouri Synod, is a historically black, four-year, coeducational college, where the Christian faith is taught from the Holy Scriptures and subscribed to by The Lutheran Church-Missouri Synod, is the foundation and guide for all programs, activities, and relationships. Concordia’s student body represents a diversity of geographic, ethnic, and socioeconomic backgrounds.

Concordia, therefore, provides a faculty and administration that are sensitive and responsive to the needs of its entire student body. Concordia is committed to the premise that a Christian education is essential for the total development of the potential of each individual, and that instruction must begin at the students level of skills and ability.

Concordia College is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award the Associate of Arts degree and Bachelor of Science Degree. It is a member of the Concordia University System (CUS), ten colleges and universities across the United States offering more than 160 undergraduate degrees and 50 graduate degree programs. The CUS is affiliated with the Lutheran Church Missouri Synod.

“Concordia College needed desperately a program like Pandora ITSM to have a better management of the incoming and disposed devices through out the year.”

Gabriel Martires. Software & IT Projects Tecnical Responsible at Concordia College Alabama.

Pandora ITSM is a software for SMEs: It integrates all tasks related to customer management, project management and service desk in one tool

It includes useful features for all kind of companies and issues.

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