What is the limit of service agents? Does it have an alert or storage limit?
There is no agent limit, although service starts from 20/100 agents (SaaS/MaaS). There is also no limit on the alerts or reports you may use.
How long are history data stored?
For monitoring data history, it is stored for 1 year in SaaS and MaaS, although this limit in MaaS could be updatable. For log storage, 10GB per day is provided for SaaS and 10GB per day for MaaS, with the possibility of increasing this limit in MaaS.
What is the service availability? What happens if it fails over a weekend?
The service availability service level agreement (SLA) is 99.5% for SaaS and 99.7% for MaaS, with additional SLA level enhancement options.
What security does the service offer?
In addition to a contract-guaranteed availability SLA, at MaaS all our servers are unique to each customer, we have 24/7 monitoring, our own system security and of course the service includes backups. We are an ISO/27001.
What are managed services for?
Available in three levels (Basic, Standard, Advanced), our managed services allow our team to manage the tool for you for a number of hours per month. That way, you may hand down routine, time-consuming tasks to our team, saving valuable time and resources for other activities. Our staff is certified at the highest level in Pandora FMS and can perform tasks immediately, without the need to train your staff regarding Pandora FMS.
For example, you may delegate tasks such as creating reports or alerts, configuring thresholds or policies, integrating new monitoring with library plugins, or even developing small integrations using scripts. Just create a ticket and we take care of the rest. In our Advanced service, you will even have a phone number to call for smoother communication.