Wiki

The Wiki is a very basic system for sharing information with other users. It contains formatted, structured text with external and internal hyperlinks. Pandora ITSM has an ACL system by which you may restrict who has read or write access to it. It also has an extended ACL system by which you may also specify at user level who has permissions to see a page and who does not.

This extended ACL feature allows you to manage access to specific content.

As long as you have the permissions (WR and WW) in a assigned profile, in principle all pages are accessible and may be edited by all users.

Wiki administrator users (permission WM in an assigned profile or superadmin) may create read and write access lists for each page in the side menu entries, Read ACL and Write ACL, for each of the content pages.

To edit the access of a page, open that particular page and from there, using the Read ACL or Write ACL menu options, edit the read or write access lists, accordingly. Each Wiki page will have its own access list.

By default PITSM Wiki comes with a main page where you may create a menu with all the subpages you need. However, there are some pages that are more read and/or more useful than the others.

For these featured pages you may modify PITSM Wiki menu by inserting your own links in HTML format inside a special page called side_menu and have a PITSM submenu in itself for each of them.

In the Admin pages section of the Wiki menu, all pages are displayed, including the special page side_menu, where by clicking on its name you enter edit mode by clicking on the icon .

• Link to a PITSM Wiki page:

To add a link to a page called Office in the Add side menu section, enter in Page name the name and in URL the following code with this name at the end.

index.php?sec=wiki&sec2=operation/wiki/wiki&page=Office

Then click add , you should get something like this:

• External web link:

It works similarly to a PITSM Wiki page, with the difference that the address must include HTTP or HTTPS. Note that the link will open in the same window, leaving PITSM Web Console behind.

• Erasing menu:

In order to display the new PITSM Wiki submenu, after saving by clicking Save changes , click Wiki → Admin pages. When you open the submenu again, if you are Wiki admin user, a delete button with the icon will appear. After deleting the desired page, click Wiki → Admin pages to load the changes in the menu.

• Menu page editing:

If you have write rights, clicking on a new PITSM Wiki submenu will automatically enter edit mode, using the syntax will create its content and save the changes.

In the Wiki → Syntax menu you have the full syntax of PITSM Wiki online.

One or more exclamation points are placed at the beginning of a line.

!Heading H2
!!Heading H3
!!!Heading H4
!!!!Heading H5

The more exclamation marks used, the smaller the title (up to 5 exclamation marks). The exclamation marks have to be exactly at the beginning of the line.

Each unnumbered list item must begin with one or more asterisks.

* Fruit
** Apple
*** Granny smith
** Orange
* Vegetables
** Garlic
** Onion

For numbered lists, the numeral symbol is used in the same way:

# First item
## First subitem
### First subsubitem
## Second subitem

li {
  list-style-type: circle;
}

Bold: Three single quotes at the beginning and end of the text.

'''bold'''

Italics: Two single quotes at the beginning and end of the text.

''italic''

Underlined: With quotation marks and two underscores at the beginning and end of the text.

'__underlined__'

Strikethrough: With a quotation mark and two hyphens at the beginning and end of the text.

'--strikethrough--'

To link to an internal PITSM Wiki page or link:

[Sample sub page|sample subpage] → Sample subpage

When saving and reloading the page containing the internal link, clicking on it (and if you have writing rights) will open it in edit mode in order to place its respective content.

Relative links must begin with ./, otherwise it will be interpreted as an internal PITSM Wiki page or link:

[Interesting page|./SomeWebPage.html] → Interesting page

Simple web link:

[http://www.example.com/]

→ http://www.example.com

External web link with text:

[Main project page|https://www.example.com/]

→ Main project page

E-mails and web pages are also automatically recognized:

http://example.com

→ http://example.com

johndoe@example.com

→ johndoe@example.com

If a user has write permission they can store the necessary images on PITSM server. For further organization it is also possible to create subdirectories to store the resources of each page separately.

If you store an image named image_name.png in the root directory you may use the following code:

[./wiki_data/upload/image_name.png]

If this image is stored in a directory called dir1:

[./wiki_data/upload/dir1/image_name.png]

Images may have more display options that are also used with external images.

Some websites may allow linking images (although this practice should be avoided), it is always recommended to store images on PITSM server.

Image with its original size:

[http://example.com/image.jpg]

Image with web link:

[http://example.com/image.jpg|link=http://example.com/]

Optionally you may place the image in the center (or to the right or left) and add a descriptive text:

[http://example.com/image.jpg|link=http://example.com/|center|title=Example image]

Table of Contents can be generated automatically with {TOC}. Each title or subtitle (header) will be used as an item for the table of contents.

Useful when you need to display exactly one text and without any formatting. Use {{, the code or text and close with }}.

{{
  import sys
  if len(sys.argv) == 2:
  print "Hello",sys.argv[1]
}}

Only four hyphens are used together ---- on a single line.

Using the ^ character before any special word (character escaping).

^{{code}}

HTML code can be entered directly into the Wiki with the {html} and {/html} tags. Thus a header could be placed as follows:

{html}<h2>HTML code for H2</h2>{/html}

Use {br} to enter line breaks and/or blank lines.

First line.{br}Second line.

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