Integration with Pandora FMS

Last update: December 2025. Version: 108 OUM

Pandora FMS is a monitoring software aimed at all types of environments. It is currently fully integrated, since from Pandora FMS you may create and close tickets manually or automatically through alerts or event responses, as well as see and edit them from the section created for that purpose.

As Pandora FMS version 783, an Pandora ITSM instance may be installed together, and on a trial basis. For further details, see section 3 of this topic.

Setup

You may find its configuration and display in the following link for Incident management, which explains step by step the configurations necessary to launch the integration, as well as all the options that it allows you.

Communication between Pandora FMS and Pandora ITSM is established through PITSM API.

Inventory synchronization with Pandora FMS

Once two-way communication with Pandora FMS has been set up, by accessing through the Setup → Setup menu, Pandora FMS Inventory tab, the nodes (PFMS servers) that successfully connected to PITSM will appear and the status of said connection will be shown.

Information displayed

  • Label of the connected node.
  • Connection path.
  • Progress of synchronized agents.
  • Time since synchronization started.
  • Next execution time.
  • Connection status.
  • Delete operations and option to restart the connection.

Joint installation of PITSM from PFMS Web Console

By logging into Pandora FMS Web Console, with sufficient user rights, you will be able to access joint installation with Pandora ITSM. The following instructions are all to be executed in PFMS Web Console.

To do this, go to Management → Settings → System Settings → ITSM menu at Pandora FMS and click Install ITSM button.

Conditions for joint installation will then be checked.

A database called itsm will be created. The user used in PFMS (usually pandora) must have the appropriate rights to work with this new database. Previously the root administrator should execute an instruction such as: 

GRANT ALL PRIVILEGES ON `itsm`.* TO `pandora`;


Once the installation is finished and to access for the first time Pandora ITSM Web Console, click on the link shown at the end of the installation:

You may also check whether you have access to PITSM tickets from PFMS.

Back to Pandora ITSM Documentation Index