Installation

Pandora ITSM is an application that needs a MySQL database to work. It supports MySQL or Percona DB. You need a PHP 8.2 version or later. Since it is a fully WEB application, it can be installed on a server and accessed from any workstation with a modern browser that supports HTML 5, such as Google Chrome®, Mozilla Firefox®, Microsoft Edge® or Apple Safari®, with Minimum working resolution 1280 by 720 pixels.

It can be installed in a shared database, although depending on the use that will be given to it, performance may be affected by the capacity of said database, especially if data with a lot of history needs to be kept, for example tickets from several years.

From any operating system supported by Pandora ITSM (RHEL®, Rocky Linux®, AlmaLinux® versions 9 or 8 and Ubuntu server® 22.04) and connected to the Internet (AWS®, Google Cloud®, Azure®, DigitalOcean®, a VPS provider or virtual or physical machines) an automatic installation of PITSM can be performed by simply running as root (super user) the link provided in the trial request.

Although the above executions make a complete installation of the environment, it is possible to define different modifiers through environment variables to customize the installation. By default the database name and the user name to be used by Pandora ITSM is pandoraitsm; the password of this user and the password of the root user of the database is P4ndor4.itsm. To set different values, the env command is used for the following variables: DBNAME, DBUSER, DBPASS y DBROOTPASS, respectively:

env TZ='Europe/Madrid' \
 PHPVER='8.2' \
 DBHOST='127.0.0.1' \
 DBNAME='pandoraitsm' \
 DBUSER='pandoraitsm' \
 DBPASS='P4ndor4.itsm' \
 DBPORT='3306' \
 DBROOTPASS='P4ndor4.itsm' \
 DBROOTUSER='root' \
 SKIP_PRECHECK=0 \
 SKIP_KERNEL_OPTIMIZATIONS=0 \
 SKIP_DATABASE_INSTALL=0 \
 bash itsm_deploy_enterprise_el9.sh

A screen will appear to accept the license and then a screen to log in:

The first time, you will notice that the newly installed system uses demo data to work as a guide for the first use. It is recommended that if you are testing Pandora ITSM you first visit the different options to see screens with real data and reports before deleting existing data.

System incorporates one option: the setup to reset the data and leave the system virtually empty. To do this, use the setup option (gear icon or menu Setup → Setup → Old data maintenance ) and press the Reset all data button :

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