automatic addition

  • Community events and workgroups

    automatic addition

    Posted by Manuel on February 27, 2023 at 14:48

    <font style=”vertical-align: inherit;”><font style=”vertical-align: inherit;”>Hello, Community,</font></font>

    Hello, Community,

    <font style=”vertical-align: inherit;”><font style=”vertical-align: inherit;”></font></font>

    Is it possible to automatically add alerts when I add an agent to an agent group?

    Sergio replied 1 year, 10 months ago 2 Members · 1 Reply
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  • Sergio

    Member
    February 27, 2023 at 15:09
    1346 Karma points
    Community rank: tentacle_master_icon Tentacle Master
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    Hello Manuel,

    There is no way to perform what you need in this case.

    There is a way to configure common alerts to various agents using policies but unfortunately this is an Enterprise functionality that is not currently available in our Open version.

    Kind regards,

    Sergio B.

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