In this scenario (VMware plugin + software agent installed in VM) the problem arises from the name of the agents. It is quite usual that the name with which the agent is created through the plugin does not coincide with the name with which it is created in the software agent.
For it we should change the name in any of the 2 executions and configure it as it is the agent name (not the alias) in the other execution.
If we want to do the change in the plugin, we must add to the extra options of the configuration file the following lines.
Rename <VMWARE_NAME> TO <SOFTWARE_AGENT_NAME>
If we make the change in the software agent we only have to configure the parameter agent_name with the same name that the agent has in the VMware® execution.
For more information, please visit: