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filter using customer fields
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filter using customer fields
hi,
If we go to the “Agents info”, there are some custom fields(ex:-Serial Number,Department,Additional ID),And also there is a place to adds new custom fields. In “Monitor Details” ,there are some filter options to choose. But there aren’t filter option for filter by customer fields. If that option is available in monitor details page ,I think it is very useful in monitoring.thanks