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  • Unknown Status modules stuck

    Posted by Mrcpu1 on October 16, 2017 at 18:11

    Good day everyone, I just recently deployed PandoraFMS and in the process, I’ve been stuck with all the newly deployed agents with modules in a uninitialized status.

    I used the template for WMI on these machines.  I’ve gone through the forum and the web the past 4 days looking for a solution, but there hasn’t been a definite answer that has solved the issue.

    Has the root cause of this been identified and a work around available?

    Thank you,

    vic replied 6 years, 12 months ago 3 Members · 5 Replies
  • 5 Replies
  • vic

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    October 31, 2017 at 16:06
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    Hi Mrcpu1,

    Have you check that your user has permissions to do WMI querys?

    Best regards,

    vic.

  • guzmana

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    November 1, 2017 at 17:54
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    Hi vic, I got the same problem with WMI modules, already tested credentials with WMI Tester and verified destination host is retrieving querys. Also verified in pandora_server.conf that wmiserver is active (1).

    I guess it’s a problem in some section of the code  or the app because querying with wmic works fine:

    [root@xiolpxxx PandoraFMS]# wmic -U PNDxxxx%xxxxx //172.17.xx.xx “SELECT CSName,Manufacturer FROM Win32_OperatingSystem”

    CLASS: Win32_OperatingSystem

    CSName|Manufacturer
    DQEPxxxx|Microsoft Corporation

    My version is : Pandora FMS Build;PC171003 Pandora FMS Version;v7.0NG.713

    thanks,
    AG

  • vic

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    November 3, 2017 at 15:38
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    Hi Mrcpu1, guzmana,

    Can you show me a image of yours active servers on Pandora console? To see this go to “Servers” –> “Manage Servers”

    Best regards,

    vic.

  • guzmana

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    November 6, 2017 at 20:42
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    Hi vic,

    I found a workarround, for some reason default WMI modules doesn’t work properly when you add them to any agent. But when creating a new module from zero ( Configuration –> Network components –> Create New WMI component), it works fine!
    So now, I have no problem on WMI modules using local or domain account ( for this use domain/user) to query WMI from Windows computers.

    Hope this WA will be usefull. Any way I’m attching the capture you requested.

    Regards,

    AG

  • vic

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    November 8, 2017 at 15:50
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    Hi guzmana,

    I’m doing test to try replicate the bug. Thanks for the answer, the image is correct.

    Best regards,

    vic.