Tentacle service fail

Advanced troubleshooting

Tentacle service fail

Posted by iluizio on September 18, 2012 at 18:57

All,

I installed the Pandora FMS server (version 4.0.1) in a Open Suse version 11.4 machine and I can not to start the Tentacle service with a command “service tentacle_serverd start”. The error message is:

Sorry, user root is not allowed to execute ‘/usr/bin/tentacle_server -a 0.0.0.0 -p 41121 -s /var/spool/pandora/data_in -i.*.conf:conf;.*.md5:md5;.*.zip:collections -d’ as pandora on brtsvisp073.
Tentacle Server could not be started.
Verify that port 41121 is not used.

Thanks,

luigli replied 7 years, 12 months ago 6 Members · 8 Replies
8 Replies

Nacho1988

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September 20, 2012 at 13:36

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Hi;

Could you attach the result of executing the command

ls -l | grep tentacle

inside /usr/bin

(Otherwise you can try /etc/init.d/tentacle_serverd)

Regards
ronybigsoc

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January 19, 2017 at 08:34

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Any word on this?

I tried to run the command it is doesn’t return anything.
ronybigsoc

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January 19, 2017 at 08:50

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I am correcting myself. Here is the results after i changed to the correct directory.

xxxxx@Pandora-Server:/usr/bin$ ls -l | grep tentacle
-rwxr-xr-x 1 root root 22343 Nov 4 03:14 tentacle_client
-rwxr-xr-x 1 root root 38242 Nov 4 03:14 tentacle_server
antonio

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January 19, 2017 at 12:56

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Hello ronybigsoc,

Try executing:
```
/etc/init.d/tentacle_serverd start
```
If it still doesn’t work, you may need to run it as a different user (pandora or tentacle would work).

Kind regards,
Antonio.
luigli

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January 20, 2017 at 11:28

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I had the same problem.
My solution was edit file
```
/etc/init.d/tentacle_serverd
```
and remove option [-v] in TENTACLE_OPTS (about line 90)
— original —
TENTACLE_OPTS="-a $TENTACLE_ADDR -p $TENTACLE_PORT -s $PANDORA_SERVER_PATH $TENTACLE_EXT_OPTS -d -l $TENTACLE_LOG_FILE -v"
— change to —
TENTACLE_OPTS="-a $TENTACLE_ADDR -p $TENTACLE_PORT -s $PANDORA_SERVER_PATH $TENTACLE_EXT_OPTS -d -l $TENTACLE_LOG_FILE"

When running in daemon mode, it seems that tentacle server doesn’t admin verbose option
antonio

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January 20, 2017 at 17:48

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luigli,

That parameter shouldn’t interfere anyway, but maybe you’ve found some kind on incompatibility. Are you using also Suse linux?

Kind regards,
Antonio.
_ph_

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January 20, 2017 at 20:55

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It breaks, because it tries to create a log file /var/log/pandora/tentacle_server.log as a pandora user.

You can do this as a workaround:
```
touch /var/log/pandora/tentacle_server.log
chown pandora:pandora /var/log/pandora/tentacle_server.log
```
luigli

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January 24, 2017 at 12:56

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I use Ubuntu 12.04 LTS
I applied solution posted by ph and it worked for me. So now i can use param -v to log to
```
/var/log/pandora/tentacle_server.log
```

Welcome to Pandora FMS Community!