Pandora FMS – Windows version – update manager do nothing

[ariTK]

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Log files would be great.

As for me I’m stuck with version “0” and “Starting to update to the latest package” loop.
It downloads the file into the download folder and cant decompress it?

System:
Windows Server 2012r2
Pandora FMS v7.0NG.714 – Build PC171025 – MR 7

Log:

[03-Nov-2017 11:36:49 Europe/Berlin] PHP Fatal error:  Uncaught exception 'UnexpectedValueException' with message 'unable to decompress gzipped phar archive "C:PandoraFMShtdocspandora_consoleattachmentdownloadslast_package.tgz" to temporary file' in C:PandoraFMShtdocspandora_consoleincludefunctions_update_manager.php:629
Stack trace:
#0 C:PandoraFMShtdocspandora_consoleincludefunctions_update_manager.php(629): PharData->__construct('C:\PandoraFMS\h...')
#1 C:PandoraFMShtdocspandora_consoleincludeajaxupdate_manager.ajax.php(518): update_manager_extract_package()
#2 C:PandoraFMShtdocspandora_consoleajax.php(86): require_once('C:\PandoraFMS\h...')
#3 {main}
  thrown in C:PandoraFMShtdocspandora_consoleincludefunctions_update_manager.php on line 629

Any ideas?

[vic]

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Hi all,

What is the operating system you are using?
What is the version of your PHP?

Best regards,

vic.

[ariTK]

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I downloaded it from the PandoraFMS Website today and according php version: 5.6.18

[czuschi]

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Hallo,

OS: Windows 7 x64 SP1 (maybe not supported, but Panodora working without big problems)
PHP: 5.2.6 (included in latest Pandora FMS Build – 714)

Regards
Uschi

[vic]

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Hi all,

Your versión of  PHP is correct.
Can you say me if this file exist “last_package.tgz”? If exist say me the permissions that it have.

Best regards,

vic.

[ariTK]

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Hi vic

last_package.tgz exists.
Admin: All Rights
Users: Modify

I also created the folder pandora_console – according to other threads this could solve the problem (it didn’t).

For testing purpose, the whole PandroaFMS folder has:
Users: Modify

[vic]

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Hi ariTK,

I recommend you to set the permissions of the folder of the Pandora console and its files as user with all privileges or an user with privileges of execution.
Is possible that the console wants run any file and it hasn’t got permissions to do.

Best regards,

vic.

[czuschi]

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Hallo Vic,

i set permissions for the folder pandora_console to everyone r/w. Now i got error in package extraction… File last_package.tgz not exists.

Regards
Uschi

[vic]

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Hi czuschi,

Have you checked if the “last_package.tgz” file is in the folder?

Best regards,

vic.

[czuschi]

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Hi czuschi,

Have you checked if the “last_package.tgz” file is in the folder?

Best regards,

vic.

Hallo Vic,

i follow these steps:

1. run online manager
2. first try say extraction error and no last_package.tgz (checked here C:PandoraFMShtdocspandora_consoleattachmentdownloads)

3. second try have there results:
– last_package.tgz is in the folder
– Pandora web interface says The latest version of package installed is: 0
– files in folder C:PandoraFMShtdocspandora_consoleattachmentdownloadspandora_console have today date and time

Thats all

Screenshots attached.

EDIT: maybe is problem in last_package.tar. I see here 2 folders, first have “.” name and second is “pandora_console”. Windows operating systems cannot create folder with “.” name, right? Maybe here is error in extraction package?

Uschi

[vic]

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Hi Uschi,

In all directories there are 2 folders by default.
“.”  –> Refers to the current directory.
“..” –> Refers to the parent directory.

Y reccomend you reinstall the Pandora Console to the latest version  to repair the files that are damaged.

Save the */pandora_console/include/config.php in a secure place and put it in the same folder after of installation.

Best regards,

vic.

[czuschi]

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Hi Uschi,

In all directories there are 2 folders by default.
“.”  –> Refers to the current directory.
“..” –> Refers to the parent directory.

Y reccomend you reinstall the Pandora Console to the latest version  to repair the files that are damaged.

Save the */pandora_console/include/config.php in a secure place and put it in the same folder after of installation.

Best regards,

vic.

Hallo Vic,

it is not true. Please download (in Windows OS) last_package.tgz. Inside is last_package.tar and he have 2 folders inside. See my attachment.

Inside dot name folder is second folder – PaxHeaders.23061 and here is file pandora_console.

File content is:
30 mtime=1509974060.053224441
30 atime=1509974058.781153734
30 ctime=1509974060.053224441

I tried this:

– delete *.* in folder C:PandoraFMShtdocspandora_consoleattachmentdownloads
– launch update manager online

The result is this:

– last_package.tgz was downloaded
– update manager extract folder pandora_console (in folder C:PandoraFMShtdocspandora_consoleattachmentdownloads)
– last_package.tgz was deleted by download manager
– and Error in package extraction 

I have installed latest Pandora FMS – 714. But this problem ocured in earliest versions too. 

Im not sure if clean install solve this problem…

Regards
CZUschi