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  • Need help with warning about agent access statistics causing performance penalty

    Posted by Id on August 23, 2023 at 19:31

    Does anyone know what I have to disable to make the following warning go away for good? I’ve looked throughout and tried disabling various settings without success:

    “Usage of agent access statistics IS NOT RECOMMENDED on systems with more than 200 agents due performance penalty”

    There’s no explanation and clicking the warning dialog takes me to the Management/Setup/Performance page; however, there are lots of settings there and nothing that is clearly obvious. I tried disabling the statistic-related settings and counters, but none of that worked.

    The warning was introduced with v.770 RRR.

    Thanks

    Fran replied 1 year, 3 months ago 3 Members · 3 Replies
  • 3 Replies
  • Sergio

    Administrator
    August 24, 2023 at 11:44
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    Hello,

    What you need to disable in order to clear the notification will be this 2 parameters:

    Use real-time statistics

    Use agent access graph

    You can find these options below the “Others” section within the Performance options.

    We’ll leave you an screenshot of exactly where those options are.

    Kind regards,

    Sergio B.

  • Id

    Member
    August 24, 2023 at 13:54
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    Thanks for the reply.

    Unfortunately, both of those settings are already disabled and I still get the warning.

    • This reply was modified 1 year, 4 months ago by  Id.
  • Fran

    Administrator
    September 4, 2023 at 11:48
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    Good morning,

    Could you post the corresponding configuration section?

    Thanks