Email not sending

[ivo_yordanov]

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Hello

Check the configuration in your pandora_server.conf file to see if there is an email address configured for the server.

Regards
Ivo

[brucestclair]

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mta_address localhost
#mta_port 25
#mta_user null
#mta_pass mypassword
#mta_auth LOGIN
mta_from Pandora FMS

is what I have currently. I based this on the wiki page.

Thanks 🙂

[ivo_yordanov]

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Hello

in mta_address put your mail server
discoment mta_user and put your email account.
discoment mta_pass and put your password (for the acount)
discoment mta_auth LOGIN

Restart the pandora_server process.

Regards
Ivo

[brucestclair]

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I am able to get log messages now and they are saying error.  When I look at the maillog log I see postfix is trying to connect to my mail server via the outside ip address on my router, which will never work.  How can I force it to use the local IP adderss of my exchange box?

[brucestclair]

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OK I had to reconfigure my firewall to allow postfix to send smtp through the firewall to connect to my outside ip address and now mail is flowing.

[ivo_yordanov]

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Hello

Yes the other solution was to check the connectivity and the firewall.

Regards
Ivo

[brucestclair]

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Well for some reason email just stopped flowing.  The mailog has no entries.  The pandora_server.log has:

2014-04-30 13:32:02 fms.tbd.local [V1] [ERROR] Sending email to [email protected] with subject [PANDORA] Alert from agent AOC_AOCMAIL on module Exchange POP3

The pandora_server.error log is having issues as well.: Not sure if they are related but will paste the log.

2014-04-30 13:40:09 – fms.tbd.local Starting Pandora FMS Server. Error logging activated.
DBD::mysql::st execute failed: MySQL server has gone away at /usr/lib/perl5/PandoraFMS/DB.pm line 621.
DBD::mysql::st execute failed: MySQL server has gone away at /usr/lib/perl5/PandoraFMS/DB.pm line 597.
DBD::mysql::st execute failed: MySQL server has gone away at /usr/lib/perl5/PandoraFMS/DB.pm line 621.
DBD::mysql::db do failed: MySQL server has gone away at /usr/lib/perl5/PandoraFMS/DB.pm line 811.
DBD::mysql::db do failed: MySQL server has gone away at /usr/lib/perl5/PandoraFMS/DB.pm line 811.
DBD::mysql::db do failed: MySQL server has gone away at /usr/lib/perl5/PandoraFMS/DB.pm line 811.
DBD::mysql::db do failed: MySQL server has gone away at /usr/lib/perl5/PandoraFMS/DB.pm line 811.
DBD::mysql::db do failed: MySQL server has gone away at /usr/lib/perl5/PandoraFMS/DB.pm line 811.
DBD::mysql::st execute failed: MySQL server has gone away at /usr/lib/perl5/PandoraFMS/DB.pm line 621.
DBD::mysql::db do failed: MySQL server has gone away at /usr/lib/perl5/PandoraFMS/DB.pm line 811.
DBD::mysql::db do failed: MySQL server has gone away at /usr/lib/perl5/PandoraFMS/DB.pm line 811.
Perl exited with active threads:
11 running and unjoined
2 finished and unjoined
1 running and detached

if I run the command :  echo test |mail -s test [email protected]
the mail comes through instantly.

[ivo_yordanov]

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Hello

It seems mysql isn’t running correctly. Can you try and execute the following command: /etc/init.d/mysqld start  and post here the result.

Regards
Ivo

[brucestclair]

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The reply is [OK]
and I fired an alert and this is what I got in the server log

2014-05-06 16:19:59 fms.tbd.local [V1] [ERROR] Sending email to [email protected] with subject [PANDORA] Alert RECOVERED for CRITICAL status on AOC_AOCMAIL / Exchange tes Service

and nothing in the maillog

[ivo_yordanov]

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Hello

Can you send me an email with the pandora_server.conf file located in /etc/pandora/ to the following email: [email protected]
Where do you have pandora installed? Into a virtual machine or is it a normal system?

Regards
Ivo

[brucestclair]

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email has been sent.

[ivo_yordanov]

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Hello

Can you tell us the updates you commented you made?

Regards
Ivo

[brucestclair]

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I have attached a screen show of what is running currently and what patches I have applied.

[ivo_yordanov]

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Hello

Can you make a screenshot of the configuration made in when creating the alert and the configuration of the action set with that alert.

Regards
Ivo

[brucestclair]

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I hope this is what you are looking for.  THe system is pretty much default except the pandora_config changes.  Other that that all the actions are what was in there.

[ivo_yordanov]

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Hello

Can you check your mail server configuration? From what i’ve seen on your configuration it should work properly. Please check your local connection settings.

Regards
Ivo

[brucestclair]

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nothing has changed.  I can send mail from the command line without any issues.