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    Email Configuration issues in Pandora Web interface

    Posted by rexshow on January 22, 2020 at 01:38

    I am trying to setup my email server settings in Pandora. When i input the information and hit send, it says that the message has been sent but i do not receive the message nor do i see any indication of the message being sen from the Pandora logs. I have tried enabling MTA and using Postfix but i do not see an entry in the Postfix logs for Pandora forwarding the email through it. I have tried using ssl and no encryption and also tried the mail server domain name and IP address with no success. Any help appreciated.

    diego-m replied 5 years, 2 months ago 3 Members · 13 Replies
  • 13 Replies

  • diego-m

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    January 22, 2020 at 13:17
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    Hello Rexshow,

    Could you send us the settings you have for the mail? We think there might be something wrong with the settings and maybe we can help you.

    Greetings
    Diego

  • rexshow

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    January 22, 2020 at 21:37
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    Hello Rexshow,

    Could you send us the settings you have for the mail? We think there might be something wrong with the settings and maybe we can help you.

    Greetings
    Diego

    Here are the current settings i am using to test in the Pandora console.

  • diego-m

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    January 23, 2020 at 19:21
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    Hello rexshow,

    From what I see the SMTP server you are using is public, it may require encryption. Check that all data entered is correct and that your server does not require encryption to work or configure it.

    Greetings
    Diego

  • rexshow

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    January 23, 2020 at 22:14
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    Hello rexshow,

    From what I see the SMTP server you are using is public, it may require encryption. Check that all data entered is correct and that your server does not require encryption to work or configure it.

    Greetings
    Diego

    I have contacted my mail provider and got new settings for the connection which are shown in the image below but even with the new settings i am still unable i receive a test message from Pandora.

  • diego-m

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    January 24, 2020 at 13:55
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    Hello Rexhow,

    Could you tell us which version of PandoraFMS you are on? If you are in an older version you might be having problems with a bug that was fixed a few versions ago.

    Greetings
    Diego

  • rexshow

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    January 24, 2020 at 21:14
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    Hello Rexhow,

    Could you tell us which version of PandoraFMS you are on? If you are in an older version you might be having problems with a bug that was fixed a few versions ago.

    Greetings
    Diego

    I am using version v7.0NG.742_FIX_PERL2020 – Build PC200103 which should be up to date as this install of Pandora is only a week old.

  • diego-m

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    January 27, 2020 at 13:04
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    Hello Rexshow,

    This is rare, if your configuration is correct and you are in the latest version you should not have problems… Have you checked the spam folder in the mail? You might find the emails there. In case you don’t, could you send us a copy of your pandora_server.conf file? Maybe there you will find something that is not well configured.

    Greetings
    Diego.

  • rexshow

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    January 28, 2020 at 21:41
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    Hello Rexshow,

    This is rare, if your configuration is correct and you are in the latest version you should not have problems… Have you checked the spam folder in the mail? You might find the emails there. In case you don’t, could you send us a copy of your pandora_server.conf file? Maybe there you will find something that is not well configured.

    Greetings
    Diego.

    I have checked and not seen a an email in any of the folders in my email account, i have attached a copy of my pandora_server.conf contents in a text file.

    pandoraconf.txt

  • diego-m

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    January 29, 2020 at 13:35
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    Hello Rexshow,

    I don’t detect anything bad configured regarding Pandora FMS, I suspect that it could be that the data from the mail provider are wrong, so I recommend you to try to configure as mail server the one from google, this way we could be sure if it is a problem of Pandora FMS or of the mail provider. I leave you a link to the documentation that refers to this.

    https://pandorafms.com/docs/index.php?title=Pandora:Configuration_emails_alerts

    Greetings
    Diego

  • rexshow

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    January 30, 2020 at 23:56
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    Hello Rexshow,

    I don’t detect anything bad configured regarding Pandora FMS, I suspect that it could be that the data from the mail provider are wrong, so I recommend you to try to configure as mail server the one from google, this way we could be sure if it is a problem of Pandora FMS or of the mail provider. I leave you a link to the documentation that refers to this.

    https://pandorafms.com/docs/index.php?title=Pandora:Configuration_emails_alerts

    Greetings
    Diego

    I managed to get Pandora software to send out emails using the gmail method. I then changed all of the settings from gmail to my email host and modified the header field for postfix and I am now receiveing alerts from postfix through my mail host. Thanks again for your help.

  • jgaudio

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    February 26, 2020 at 20:10
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    Hello Rexshow,

    I don’t detect anything bad configured regarding Pandora FMS, I suspect that it could be that the data from the mail provider are wrong, so I recommend you to try to configure as mail server the one from google, this way we could be sure if it is a problem of Pandora FMS or of the mail provider. I leave you a link to the documentation that refers to this.

    https://pandorafms.com/docs/index.php?title=Pandora:Configuration_emails_alerts

    Greetings
    Diego

    Diego,

    Im having the same issue with windows install version Pandora FMS v7.0NG.743 – Build PC200129 – MR 35

    is this a bug? not errors in any logs and no indication that the emails are sending at all. the test from the console is not working either

  • jgaudio

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    February 26, 2020 at 20:10
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    Hello Rexshow,

    I don’t detect anything bad configured regarding Pandora FMS, I suspect that it could be that the data from the mail provider are wrong, so I recommend you to try to configure as mail server the one from google, this way we could be sure if it is a problem of Pandora FMS or of the mail provider. I leave you a link to the documentation that refers to this.

    https://pandorafms.com/docs/index.php?title=Pandora:Configuration_emails_alerts

    Greetings
    Diego

    Pandora FMS v7.0NG.743 – Build PC200129 – MR 35 installed on windows

    no indication the the emails are sending, nothing in the logs. have checked all configs and they are correct. is this a bug, please confirm

    thanks
    john

  • diego-m

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    February 28, 2020 at 12:51
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    Hello John,

    I can confirm you that in the version you are in there is not any bug related with the mail, I have an open version of Pandora FMS with the mail configured and it doesn’t give any problem.

    Please, could you send us your console and pandora_server.conf mail configuration? It would help us to find the problem you have right now.

    Could you also execute in the server the following command and send us the result?

    pandora_server -h

    Greetings
    Diego

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