agents create BAD XML in pandora server /var/spool/pandora/data_in

[daniels]

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Hi.

My guess is that some of your monitor generates inconsistent data once per hour.

  Do you have the file server.XXXXXXX.data_BADXML? Take a look at this file and check if all the data is ok.

  I can take a look at your BADXML data if you want more help, just post it here.

Regards.

[lmarino23]

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Anyone ever figure out a fix for this error?  I’m experiencing the same error with no idea on how to fix it.

“Unable to process XML data file ‘/var/spool/pandora/data_in/XXXXXXXXX.4074.data’: XMLin() requires either XML::SAX or XML::Parser at /usr/lib/perl5/PandoraFMS/DataServer.pm line 154”

Pandora or course marks this file as “BADXML”  I’ve followed all the suggestions in the blogs, but none seem to correct the issue.

The XML file is coming from a Windows Agent; using “tentacle”.

[rnovoa]

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Can you try installing libxml-parser-perl?

[Sancho]

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Upgrade version, 2.0 is _VERY_ old now, we’re publishing 3.2 tomorrow !

[aitor]

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I’ve the 3.2 version, and the same problem. I have tried with both encodings.

In 3.1v it didn’t happened!

[miguel]

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Could you try with the last version (Pandora FMS 3.2.1)?

[aitor]

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the problem persists in 3.2.1.

[ggarzon]

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I have solved the problem by installing libxml-parser-perl (libxml-parser-perl_2.36-1.1+b1_i386.deb) as told in a previous post.
Now I have Pandora FMS working on a Turnkey Linux Appliance.

[miguel]

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Ok. Thanks by the tip.

[aitor]

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I’d installed this paquet and the problem persists.

[miguel]

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Hi.

Can you paste the xml file before to process and after the “bad xml” result?

Bye.

[aitor]

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How can I paste de XML before process?

I can paste de BADXML, but I don’t know how to do it, before be processed.

[miguel]

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Ok. Sorry.

You can see the error (when the server generate “bad xml”) as event in the Pandora Console event list.

Well this event have more information of the error. Could you paste this data?

[aitor]

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This is what appear in the event view:

“Unable to process XML data file ‘/var/spool/pandora/data_in/XXXXXXX.1302484930.data’: junk after document element at line 3, column 13, byte 241 at /usr/lib/perl5/XML/Parser.pm line 187 thread 2 ”

And this is the XML

Status generic_proc 1
Database Maintenance generic_proc 1
Queued_Modules generic_data 0
Agents_Unknown generic_data 1769
System_Load_AVG generic_data 0.00
Free_RAM generic_data 305240
FreeDisk_SpoolDir generic_data 12044.2

[miguel]

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Ok. I see your xml and there are two tags for agents.

How do you generate this file? is this file from the Pandora Agent?

Bye.

[aitor]

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No, it isn’t for pandora agent. All the modules in pandora_agent.conf are commented with #

But, in pandora_server.conf configuration file, the self monitoring is activaded.
And this is which creates this modules.

[berto_mca]

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Hi Aitor.

I had this problem with any new module plugin, the error is here:

Status generic_proc 1
Database Maintenance generic_proc 1

The module that produce this BADXML is any named “group” because have two “agent_data” and Pandora can’t read data of this module. For example this module is correctly defined: ” Status generic_proc 1 ”

Solution: Review the pandora_agent.conf configuration if you defined that like “module_begin … module_end” or you have to modify the script that produces the module named “group” and make sure it’s reporting only an agent_data to the server. If you do it.. It’s solved!

Regards.