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  • Agent view not working – blank screen

    Posted by tombaja on November 1, 2017 at 01:36

    Hi.
    Installed the lates version of PandoraFMS console and server v7.ONG.714 Build PC171025-MR7. After a Recon task I can see a list of agents, but agent view is without any information, just a blank screen. Agents > Views > Agent detail >View menu of agent >  Nothing.

    There is a New Pandora Console Update alert informing about a new version 171030, where do I get this update?

    Any help is appreciated. Thanks.

    jose.almendros replied 5 years, 11 months ago 7 Members · 9 Replies
  • 9 Replies
  • vic

    Administrator
    November 2, 2017 at 15:38
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    Hi tombaja,

    We have detected the error that hides the information of the agents.
    We created a ticket for the team of developers to solve it, as soon as possible.

    Best regards,

    vic.

  • czuschi

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    November 2, 2017 at 20:08
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    Hallo guys,

    same problem here…
    Thx for helping us! 🙂

    Regards
    Pavel

  • vic

    Administrator
    November 3, 2017 at 15:01
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    Hi all,

    The correct way to solve the problem is:
    Modifying the file:
    Código:

    */pandora_console/operation/agentes/ver_agente.php

    Edit 1047 line:
    Código PHP:

    $active_ux = get_ux_transactions($id_agente); 

    Changing it by:
    Código PHP:

    $active_ux = enterprise_hook('get_ux_transactions', array($id_agente)); 

    Then we restart the apache server.
    The bug will be solved in a short time. Thanks for reporting.

    Best regards,

    vic.

  • rruckle

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    August 2, 2018 at 20:26
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    Is there an updated fix for this? I have a new install using version 180730 and have this issue. I checked and that line of code posted is already updated.

  • majdana

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    January 31, 2019 at 00:12
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    Upgraded to Pandora FMS v7.0NG.714 – Build 191231 – MR 7 and still no agent view. When will this be fixed please?

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    Unknown Member

    Moderator
    January 31, 2019 at 16:20

    Upgraded to Pandora FMS v7.0NG.714 – Build 191231 – MR 7 and still no agent view. When will this be fixed please?

    Good morning majdana,

    We are now in the version 731 with MR 24, and this problem is solved in this versión. Please, upgrade to latest versión.

    Alberto

  • majdana

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    February 1, 2019 at 20:32
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    Upgraded to Pandora FMS v7.0NG.714 – Build 191231 – MR 7 and still no agent view. When will this be fixed please?

    Good morning majdana,

    We are now in the version 731 with MR 24, and this problem is solved in this versión. Please, upgrade to latest versión.

    Alberto

    Alberto,

    I’m running the community version appliance iso (PandoraFMS7.0NG.714.x86_64.iso). Where is the documentation about upgrading? The update manager doesn’t seem to be allowing me to update to 731.

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    Unknown Member

    Moderator
    February 4, 2019 at 15:13

    Upgraded to Pandora FMS v7.0NG.714 – Build 191231 – MR 7 and still no agent view. When will this be fixed please?

    Good morning majdana,

    We are now in the version 731 with MR 24, and this problem is solved in this versión. Please, upgrade to latest versión.

    Alberto

    Alberto,

    I’m running the community version appliance iso (PandoraFMS7.0NG.714.x86_64.iso). Where is the documentation about upgrading? The update manager doesn’t seem to be allowing me to update to 731.

    Good morning majdana,

    Here is a link to Pandora FMS Wiki that explains you how to upgrade.

    https://wiki.pandorafms.com/index.php?title=Pandora:Documentation_en:Anexo_Upgrade

    Alberto

  • jose.almendros

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    February 5, 2019 at 14:40
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    Hello majdana,

    Hope the answer of alberto.sanchez helps you to solve your problem.

    Please, do take a few minutes to write a Pandora FMS review in order to help us continue monitoring systems… https://bit.ly/2S9Y2kp

    Thank you for your time!

    Regards