Too many “Monitors unknown”

[Nacho1988]

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Hello;

Could you attach the unknown modules configuration?

Regards

[fonta]

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this is the agent configuration

# Module Definition
# Check online documentation and module library at http://pandorafms.org
# =================

# Spazio libero su disco C: (Total)
module_begin
module_name Spazio Disco C:
module_type generic_data
module_freedisk C:
module_description Spazio libero su disco C:
module_postprocess 0,000976563
module_min_warning 4
module_max_warning 6
module_min_critical 0
module_max_critical 4
module_interval 24
module_end

# Spazio libero su disco D: (Total)
module_begin
module_name Spazio Disco D:
module_type generic_data
module_freedisk D:
module_description Spazio libero su disco D:
module_postprocess 0,000976563
module_min_warning 5
module_max_warning 10
module_min_critical 0
module_max_critical 5
module_interval 24
module_end

# Check del servizio
module_begin
module_name Servizio Accodamento Messaggi
module_type generic_proc
module_service MSMQ
module_description Servizio Accodamento Messaggi windows
module_async yes
module_end

# Check del servizio
module_begin
module_name Servizio Amministrazione di IIS
module_type generic_proc
module_service IISADMIN
module_description Servizio Amministrazione di IIS
module_async yes
module_end

# Check del servizio
module_begin
module_name Servizio Spooler di stampa
module_type generic_proc
module_service spooler
module_description Servizio Spooler di stampa
module_async yes
module_end

# Check del servizio
module_begin
module_name Servizio SQL Server
module_type generic_proc
module_service MSSQLSERVER
module_description Servizio SQL Server
module_async yes
module_end

# Check del servizio
module_begin
module_name Servizio SQL Server Agent
module_type generic_proc
module_service SQLSERVERAGENT
module_description Servizio SQL Server Agent
module_async yes
module_end

# Check del servizio
module_begin
module_name Servizio Symantec Endpoint Protection
module_type generic_proc
module_service symantec antivirus
module_description Servizio Symantec Endpoint Protection
module_async yes
module_end

# Tempo di attività del sistema
module_begin
module_name Uptime
module_type generic_data_string
module_exec net statistics workstation | find /i “Statistiche dal ”
#module_exec systeminfo | find /i “avvio sistema:”
module_description Ultimo Avvio
module_interval 1
module_end

# esegue l’inventario ogni 2 giorni
module_begin
module_name OcsInventory
module_type generic_proc
module_exec C:Programmipandora_agentOCSInventoryocsinventory.exe /server=http://srvhelpdesk.unicomm.intra/ocsinventory /nodebug /tag=”ARCA”
module_timeout 120
module_interval 576
module_end

[Nacho1988]

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Hello;

Try executing freedisk on windows cli and tell  if it works.

Could you attach the hour of the windows system and the hour on the pandora console setup?

Try re-adding the modules on pandora_agent.conf using another module name and check if it works,if it doesn’t activate the parameter debug setting it like this:

debug 1

And attach the xml data generated on  ~/pandora_agent/temp

Regards

[fonta]

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freedisk work fine..

pandora GUI server time      11.11 AM
ms windows server time      11.49 AM

now i try to re-adding the module…

[fonta]

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nothing to do…. i try all your suggests but nothing work…
The strange think is that all the server that make this problem are virtual machine in an hyper-v system.

i try also to debug, i attach the result log file..

pandora_debug.log

[Nacho1988]

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Hello;

Could you attach the xml data as well?

Did you try to re-add the modules using other names?

Regards

[fonta]

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what do you mean with re-add, i have to delete the old module on pandora server, rename the module name in windows agent and restart it?

i attach log and temp files

pandora_debug.log

V-A-CECSRVR32.2224.data

V-A-CECSRVR32.15034.data

[Nacho1988]

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The module is doing well,it would not be necessary.

Could you attach a capture from the servers view? Administrator column>Manage servers

Regards

[fonta]

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manage servers image…

[alumbreras]

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Hi fonta

i guess that you have too many lag on the server side.

if you go to /var/spool/pandora/data_in  . In that directory all the agent put the xml data. and later the pandora_server process it.

How many files you have in that directory? you can erase all the .data files in that directory. and check if your pandora_server can process it very quick. You can try to restart the pandora_server if don’t process the files.

hope that it helps you

[fonta]

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Hi alumbreras, thank you for reply!

i check in that directory and i have only 3 subdirectories

pandora402:/var/spool/pandora/data_in # ls
collections  conf  md5

🙁

[fonta]

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Some other ideas?!?

[itanditil]

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I’ve just have the same problem.

I have solved the issue in this way.

After a lot of performance testing i note that the in-messages spool was working properly. (in my server the “incoming messages” folder was at var/spool/pandora/data-in. You can configure and see where is placed your folder in the server configuration file etc/pandora/pandora_server.conf
incomingdir

So it is not a performance trouble.

i saw that The modificaction attribute of the files was set by the source xmls servers and it was right, so i suspect it could be a time trouble at my pandora server. The pandora server was not on time. I Update the time and time zone on the server an now it is working properly.

Hope you can solve your problem in this simple way.

regards

(to see your current time
# date
to change your time
# date –set “2012-12-07 08:25”
to change your zone
# ln -sf /usr/share/zoneinfo/yourlocalzone localtime)

[fonta]

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Hi itanditil, thank you for your reply!

i’ ve check server time and i have a strange situations…

in console time is correct, in the web interface time is 30 minute in late!

how can i adjust it?

[itanditil]

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to change your time

# date –set “2012-12-07 08:25”

to change your zone

# ln -sf /usr/share/zoneinfo/yourlocalzone localtime

[fonta]

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server time is correct, but the problem persists

the strange think is that i add a new virtual server to that group exactly like the other servers, i install pandora agent and copy the same module from another server and this work fine!!

as you can see in attach image the server (V-FN-CECSRVR32) last contact never go over 5 minute… it work fine while the other server (ex V-H-CECSRVR32) has passed the 5 minute period.

[itanditil]

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maybe other servers had the time wrong too? are the timezones ok?

[fonta]

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all the server clock are good… they point to an internal ntp server and it work fine.

[itanditil]

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i think the system that you show in the last stamp is ok!! could you show me the monitors that are failling?

press the grey number on the main console. and order by time since last connection.

[fonta]

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i think it’s not ok, all the agents has the time period set at 5 minutes so i must never see last contact greater than 5 minute (or five minutes and some seconds)

the monitors fails randomly! only in this group